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Microsoft Office 2010 Professional Plus installation error "encountered an error during setup"

    Question

  • I've looked on almost every Q/A site for the fix and haven't had any luck so I'm wondering if anyone can help me

    I don't have ANY version of Microsoft Office installed on my laptop and can't seem to get 2010 Pro Plus to install. I own a disc version of Pro Plus (which I payed for- no funny business with that)

    Everytime I try it gets to about 60% then comes up with "Microsoft office 2010 Professional Plus had encountered an error during setup" with no error code, and no option other than to close the window. I've tried over ten times, with no luck.

    The error looks like this:

    http://www.flickr.com/photos/50561271@N03/5171693820/in/set-72157625373374062/

    I have very little knowlege about how this stop works, so please no jargon.

    Many thanks

    • Changed type amanda2893 Sunday, November 14, 2010 10:17 PM
    Saturday, November 13, 2010 11:50 AM

Answers

  • Hi,

    See here for same issue:

    http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/e4d0742b-ceb8-4796-b1c2-6e8ada415fcc

    The original poster has solved this issue by following steps. I quote the answer here. FYI.

    "Finally got it installed. Step-by-step guide for other users who encounter the same issue:

    1) Create a new administrator account.

    2) Log on and launch the installer.

    If things don't quite work perfectly now:

    3) If you recieve errors accessing your ProgramData folder, use the TakeOwnership registry hack to take control of the entire ProgramData folder, and if needed, create a "Microsoft Office" folder with "Microsoft Office 2010 Tools" inside it under %programdata%\Microsoft\Windows\Start Menu.

    4) Your error may return at the end of the installation, but don't worry, it's finished and Office is now installed. Switch user (don't log off!) and go back to your own user. Double-check that everything works. Now, to turn off your computer, press and hold the power button for ~five seconds. This will force the computer to shut down instantly, which will close the installer with the error without giving it the opportunity to roll back its changes."

    Also you can try to install Office in Clean-boot to verify if any Non-Microsoft application is raising permission issues. Visit the link below to know how to start Windows 7 in clean boot:

    http://support.microsoft.com/kb/929135

     

    Note: after troubleshooting ensure to restart the computer in Normal mode.

    Hope that helps.

    • Marked as answer by Jennifer Zhan Thursday, November 25, 2010 6:50 AM
    Tuesday, November 16, 2010 8:34 AM