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Microsoft outlook 2013 has stopped working and crashes everytime...

    Question

  • Microsoft outlook 2013 has stopped working and crashes everytime...

    I have installed Outlook 2013 and it keeps on crashing. I have performed the following steps for this issue.
    We are using windows 7 x64 sp1 operating system and office professional plus x86 2013.

    1 ) I have tried to scan my pst files.
    2 ) Repaired msoffice 2013 ,uninstalled and installed again.
    3 ) I have created a new profile. 
    4 ) Performed outlook.exe /resetnavpane  but Outlook still crashes.
    5 ) I have disabled all Add-ins but outlook still crashes.
    6 ) Removed all office 2010 KB's but no luck.
    7 )  Right click on Outlook.exe. >Go to Properties.

          outlook.exe compatibility tab and uncheck all the check box but no luck.


    I have checked event viewer and I got this log

    Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
    Faulting module name: mso.dll, version: 15.0.4420.1017, time stamp: 0x5067368f
    Exception code: 0xc0000005
    Fault offset: 0x00e5380a
    Faulting process id: 0x1960
    Faulting application start time: 0x01ce46f0624e16d3
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
    Report Id: a10ec084-b2e3-11e2-b3ff-90b11c608c8f

    Any help would be much appreciated.

    Looking forward for your quick reply on this.

    Thanks in Advance... :)
    Praveen Kumar
    System Administrator

    Wednesday, May 08, 2013 8:41 AM

Answers