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Outlook 2013 Crashes when Printing

    Question

  • All of my other Office 2013 applications print just fine, however Outlook crashes every single time i try to print - either to a regular or PDF printer.

    Any help is greatly appreciated - i am very disappointed in the stability of the 2013 products - lots of crashing, in general.

    Thursday, August 08, 2013 4:31 PM

Answers

  • Hi,

    Outlook keep its printing style settings in a file called OutPrnt. We could sollve this issue by renaming the OutPrnt file to .old when Outlook is closed.

    You can find this file:

    drive:\Users\<user>\AppData\Roaming\Microsoft\Outlook

    If it doesn't work, please try to repair your outlook.pst file by scanpst.exe as the following method:

    How to use the Inbox Repair tool to recover email messages in Outlook

    http://support.microsoft.com/kb/287497

    Best regards,

    Karen Hu

    Friday, August 09, 2013 5:56 AM

All replies

  • Hi,

    Outlook keep its printing style settings in a file called OutPrnt. We could sollve this issue by renaming the OutPrnt file to .old when Outlook is closed.

    You can find this file:

    drive:\Users\<user>\AppData\Roaming\Microsoft\Outlook

    If it doesn't work, please try to repair your outlook.pst file by scanpst.exe as the following method:

    How to use the Inbox Repair tool to recover email messages in Outlook

    http://support.microsoft.com/kb/287497

    Best regards,

    Karen Hu

    Friday, August 09, 2013 5:56 AM
  • I have exactly the same thing. It is not the archive as the problem can be recreated on two different workstations. It appears to be due to an external graphic link in the mail (I can print from every other email in my inbox). OutPrnt does not even exist in the folder named above.

    Can send a msg file for you to reproduce if required.

    Tuesday, March 11, 2014 7:15 AM
  • Update:

    It does print in the end. It takes about ~15 minutes to get the print preview up, and a further ~20 minutes to print. Clearly there is no time-out (or it is insufficient) when dealing with external links for images (that are bad links)....

    Tuesday, March 11, 2014 7:50 AM
  • For the issue you experience MARKY9074, this issue is poor coding in Outlook 2010 & 2013.  Software bug related to Outlook's internal "security" interacting with external sources.   

    Typically happens with newsletter, email confirmation for travel - hotel or airline, etc.  

    To confirm that the issue is with OUTLOOK only, but not your computer or OutPrnt file, you can simply do the test as:

    1) Print any other email that does not have embedded external graphic links  - You should be able to print fine.  Hence, the OutPrnt is not the issue

    2) If you save the email in question in HTML and then open the saved HTML email to print, it should print fine, so the CONTENT OF THE EMAIL is also not an issue.

    This issue has been around since Office 2010 SP1.  Software bug that Microsoft is not fixing for whatever reason for last 3 years or so.


    Friday, June 27, 2014 12:03 AM