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How to transfer Office 2013 license information

    Question

  • I purchased a copy of Office 2013 Home and Business for a customer's new laptop.  However, the customer is still running Exchange 2003 so Outlook would not work.  I removed Office 2013 and installed an existing copy of Office 2010.  I would like to use the Office 2013 license for another customer.  How do I re-associate the license to another user/company?

    Thanks,

    JOe

    Friday, May 03, 2013 3:31 PM

Answers

  • Actually, originally the Office 2013 local install license did not allow transfers at all. That was retroactively changed to all transfers to new devices.

    Uninstall from the current device then install and activate on the new machine. If you get the "too many installations" type error message you can do a phone activation instead. When you call in, wait until you are given the option of talking to a live service rep. Explain that you are transferring the installation from a dead machine (that is the most reliable answer).

    Office 2013 MSLT

     

    Transfer Office 2013 from Dead Computer - Jevon Fark - PKC

    http://blogs.office.com/b/office-news/archive/2013/03/06/office-2013-retail-license-agreement-now-transferable.aspx

    http://blogs.office.com/b/office-news/archive/2013/02/19/office-2013-and-office-365-installations-and-transferability.aspx

    FINALLY, I have a quote from a MS source that says there is a mechanism for getting a new Product Key if your computer dies

     

    <snip>In the event that a customer buys the Office 2013 software and installs it on a PC that fails under warranty, the customer can contact support to receive an exemption to activate the Office 2013 software on the replacement PC. </snip>

     

    2013 03 06- Office 2013 now transferable

    http://blogs.office.com/b/office-news/archive/2013/03/06/office-2013-retail-license-agreement-now-transferable.aspx

    While the license agreement accompanying Office 2013 software will be updated in a future release, this change is effective immediately and applies to Office Home and Student 2013, Office Home and Business 2013, Office Professional 2013 and the standalone Office 2013 applications. These transferability options are equivalent to those found in the Office 2010 retail license terms. The updated text is as follows:

    Updated transferability provision to the Retail License Terms of the Software License Agreement for Microsoft Office 2013 Desktop Application Software:

    Can I transfer the software to another computer or user? You may transfer the software to another computer that belongs to you, but not more than one time every 90 days (except due to hardware failure, in which case you may transfer sooner). If you transfer the software to another computer, that other computer becomes the "licensed computer." You may also transfer the software (together with the license) to a computer owned by someone else if a) you are the first licensed user of the software and b) the new user agrees to the terms of this agreement before the transfer. Any time you transfer the software to a new computer, you must remove the software from the prior computer and you may not retain any copies.

     

    2013 MSLT - Microsoft Office 2013 Desktop Application Software

    http://office.microsoft.com/en-us/products/microsoft-software-license-agreement-FX103576343.aspx

    Has not yet been updated to reflect the policy change.

     

    • Marked as answer by JWD2 Tuesday, May 07, 2013 11:16 AM
    Tuesday, May 07, 2013 10:06 AM

All replies

  • Hi Joe,

    As we can learned from the MICROSOFT SOFTWARE LICENSE AGREEMENT for Office Home and Business 2013

    Can I transfer the software to another computer or user? You may not transfer the software to another computer or user. You may transfer the software directly to a third party only as installed on the licensed computer, with the Certificate of Authenticity label and this agreement. Before the transfer, that party must agree that this agreement applies to the transfer and use of the software. You may not retain any copies.

    I'm afraid we cannot transfer the Office from one computer to another, instead, we need to transfer the computer together with the Office. (Lucky, it's a new computer, isn't it?)

    Read this blog for more information about Office 2013 and Office 365 installations and transferability:

    http://blogs.office.com/b/office-news/archive/2013/02/19/office-2013-and-office-365-installations-and-transferability.aspx


    Max Meng
    TechNet Community Support

    Monday, May 06, 2013 3:36 AM
    Moderator
  • Max,

    It was my understanding that you can transfer the license from one computer but not more than once every 90 days.  Note that this software was purchased seperately as retail boxed product and NOT the pre-installed software on the laptop.

    Joe

    Monday, May 06, 2013 12:31 PM
  • Hi Joe,

    Yes, I understood it is not the pre-installed software, but if you have read the blog from my last reply, you'll find out it is just as I said.

    If your environment requires to transfer the products between computers frequently, I suppose the retail boxed products are no longer the best option, check here to explore which offering will give you the most value.

    BTW, for such purchase and licensing specific topics, we'd recommend you to call our Online ESD support to obtain help:

    For a list of country specific phone numbers and additional language support, click here.      


    Max Meng
    TechNet Community Support

    Monday, May 06, 2013 1:35 PM
    Moderator
  • Actually, originally the Office 2013 local install license did not allow transfers at all. That was retroactively changed to all transfers to new devices.

    Uninstall from the current device then install and activate on the new machine. If you get the "too many installations" type error message you can do a phone activation instead. When you call in, wait until you are given the option of talking to a live service rep. Explain that you are transferring the installation from a dead machine (that is the most reliable answer).

    Office 2013 MSLT

     

    Transfer Office 2013 from Dead Computer - Jevon Fark - PKC

    http://blogs.office.com/b/office-news/archive/2013/03/06/office-2013-retail-license-agreement-now-transferable.aspx

    http://blogs.office.com/b/office-news/archive/2013/02/19/office-2013-and-office-365-installations-and-transferability.aspx

    FINALLY, I have a quote from a MS source that says there is a mechanism for getting a new Product Key if your computer dies

     

    <snip>In the event that a customer buys the Office 2013 software and installs it on a PC that fails under warranty, the customer can contact support to receive an exemption to activate the Office 2013 software on the replacement PC. </snip>

     

    2013 03 06- Office 2013 now transferable

    http://blogs.office.com/b/office-news/archive/2013/03/06/office-2013-retail-license-agreement-now-transferable.aspx

    While the license agreement accompanying Office 2013 software will be updated in a future release, this change is effective immediately and applies to Office Home and Student 2013, Office Home and Business 2013, Office Professional 2013 and the standalone Office 2013 applications. These transferability options are equivalent to those found in the Office 2010 retail license terms. The updated text is as follows:

    Updated transferability provision to the Retail License Terms of the Software License Agreement for Microsoft Office 2013 Desktop Application Software:

    Can I transfer the software to another computer or user? You may transfer the software to another computer that belongs to you, but not more than one time every 90 days (except due to hardware failure, in which case you may transfer sooner). If you transfer the software to another computer, that other computer becomes the "licensed computer." You may also transfer the software (together with the license) to a computer owned by someone else if a) you are the first licensed user of the software and b) the new user agrees to the terms of this agreement before the transfer. Any time you transfer the software to a new computer, you must remove the software from the prior computer and you may not retain any copies.

     

    2013 MSLT - Microsoft Office 2013 Desktop Application Software

    http://office.microsoft.com/en-us/products/microsoft-software-license-agreement-FX103576343.aspx

    Has not yet been updated to reflect the policy change.

     

    • Marked as answer by JWD2 Tuesday, May 07, 2013 11:16 AM
    Tuesday, May 07, 2013 10:06 AM
  • Thank you.  That works for me.

    Joe

    Tuesday, May 07, 2013 11:16 AM
  • I don't get it.

    Microsoft changed that!

    (http://news.cnet.com/8301-10805_3-57572795-75/office-2013-licenses-can-now-be-transferred-to-another-pc/)

    So CAN WE transfer the license or not finally?

    Saturday, August 03, 2013 1:51 PM