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Microsoft Word Has Stopped Working

    Question

  • Hello,

    I'm getting a error message every time I try to Copy a selected piece of my Word document. I get the error message "Microsoft has stopped working", below are the problem details:

    Problem signature:
      Problem Event Name: BEX
      Application Name: WINWORD.EXE
      Application Version: 14.0.6129.5000
      Application Timestamp: 5082f354
      Fault Module Name: gdiplus.dll_unloaded
      Fault Module Version: 0.0.0.0
      Fault Module Timestamp: 4f2bf90a
      Exception Offset: 747874b2
      Exception Code: c0000005
      Exception Data: 00000008
      OS Version: 6.0.6002.2.2.0.768.3
      Locale ID: 6153

    Additional information about the problem:
      LCID: 1033
      skulcid: 1033

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    I've tried searching online for a solution and used the "Fix It" program but that didn't solve the problem.

    Its becoming very frustrating at this stage and word is becoming unusable. So any help appreciated.

    Regards,

    Saturday, January 05, 2013 10:17 PM

Answers

  • If this happens with a particular document, you may treat it as corrupt; for example, copy the content (minus the final paragraph mark) into a new document. To show/hide nonprinting marks, including paragraph marks (¶), you can use the ¶ button on the Home tab.
     
    If the problem is with any document, troubleshoot for poorly designed add-ins; take a look at http://support.microsoft.com/kb/921541/en-us/.

    Stefan Blom, Microsoft Word MVP
    Wednesday, January 09, 2013 8:31 PM

All replies

  • Is the problem with a particular document or with any document that you edit in Word?
     

    Stefan Blom, Microsoft Word MVP
    Sunday, January 06, 2013 6:20 PM
  • Try using Word file repair software, if you are having problem with a perticular document. This site given a facility to repair data in trial version.

    http://www.microsoftwordrecovery.net

    Tuesday, January 08, 2013 6:38 AM
  • If you have the errors with a particular document: I experienced similar Word crashes with a c0000005 exception. I my case it turned out I was using a document template created in of a previous version of Word. Research on the internet showed that Word may not able to handle all scenario's properly in this case. Saving the template to the latest document format solved my problem.
    Wednesday, January 09, 2013 11:59 AM
  • I am having the same issue. It happens with any document that I edit in Word. I can backspace to delete copy but if I try to cut and past I get the error message. I agree Word is becoming unusable!!
    Wednesday, January 09, 2013 5:04 PM
  • If this happens with a particular document, you may treat it as corrupt; for example, copy the content (minus the final paragraph mark) into a new document. To show/hide nonprinting marks, including paragraph marks (¶), you can use the ¶ button on the Home tab.
     
    If the problem is with any document, troubleshoot for poorly designed add-ins; take a look at http://support.microsoft.com/kb/921541/en-us/.

    Stefan Blom, Microsoft Word MVP
    Wednesday, January 09, 2013 8:31 PM