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Email notifications over RDP session

    Question

  • Having issue with email alerts when working on servers over RDP sessions, it is just not working no matter what, what I have done so far was to set up rules + checked outlook settings for notifications, but everything is back to default.

    Everything was fine in Outlook 2007. Can you advice?

    Monday, January 23, 2012 9:58 AM

Answers

  • Hi,

    Per your post, it seems that everything is back to default. Please make sure if any Group Policy is effected.

    Please check if the following registry key has been modified to
    HKCU\Software\Microsoft\Office\14.0\Outlook\Preferences\NewmailDesktopAlerts
    Reg_DWORD: 1

    If you run Microsoft Office Outlook 2010 as a Terminal Services application, New Mail Desktop Alert notifications are not displayed in front of the Outlook window as expected. Instead, they are displayed behind the Outlook window. This issue occurs only when the Outlook window is maximized on the desktop. This is a known issue.

    http://support.microsoft.com/kb/983063

    Any questions, feel free to post back.

    Tony Chen

    TechNet Community Support

    Wednesday, January 25, 2012 5:53 AM
    Moderator