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Custom Greeting for Lync Conferencing Center

    Question

  • By default, when you call into a Lync Dial-in conferencing number, the greeting is "Welcome to the Audio Conferencing Center...".   Is there any way to replace this with a custom greething?  Some toll-free service providers (Paetec) require that you identify the name of the company immediately for toll free numbers. 


    Thanks

    Tuesday, August 30, 2011 11:47 PM

Answers

  • Hi LyncBuilder,

    Lync Server 2010 does not support customization of voice prompts and music for dial-in conferencing. However, if you have a strong business need that requires you to change the default audio files, see Microsoft Knowledge Base article 961177, "How to customize voice prompts or music files for dial-in audio conferencing in Microsoft Office Communications Server 2007 R2," available at http://go.microsoft.com/fwlink/?LinkId=179684.

    Thursday, September 01, 2011 6:04 AM

All replies

  • There is no support for customizing the conferencing prompts. Under OCS there was a method but the files do not appear to be stored the same way under Lync http://support.microsoft.com/kb/961177

     


    Chris Clark - | MCTS:OCS & UC Voice Specialization | MCSE | MCSA | CCNA http://www.unitycomms.com
    • Marked as answer by Noya LauModerator Tuesday, September 06, 2011 9:16 AM
    • Unmarked as answer by LyncBuilder Tuesday, September 06, 2011 3:07 PM
    Wednesday, August 31, 2011 10:05 AM
  • Hi LyncBuilder,

    Lync Server 2010 does not support customization of voice prompts and music for dial-in conferencing. However, if you have a strong business need that requires you to change the default audio files, see Microsoft Knowledge Base article 961177, "How to customize voice prompts or music files for dial-in audio conferencing in Microsoft Office Communications Server 2007 R2," available at http://go.microsoft.com/fwlink/?LinkId=179684.

    Thursday, September 01, 2011 6:04 AM
  • Noya Liu's suggestion worked great.  The only thing I would add is that you need to restart the "Lync Conference Attendant" service in order for the files to be cached.
    Tuesday, September 06, 2011 3:07 PM