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Excel 2013 Error - Microsoft Excel has stopped working.

    Question

  • Just downloaded and installed Office 2013 to my new Windows 8 machine. Every time I try to use one of the Office products I receive the following message:

    Microsoft has stopped working

    A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

    Please advise.  Thanks.

    Saturday, February 09, 2013 6:46 PM

Answers

  • Hi,

    In the situation, we may determine if the Excel can work in safe mode. Following the steps below:

    Press Win+R, in the dialog box type:

    Excel.exe /safe

    Click Ok to run.

    If it can work, disable all of the Excel add-ins and then start Excel again.

    Best regards,


    Rex Zhang
    TechNet Community Support

    Monday, February 11, 2013 7:04 AM
    Moderator

All replies

  • Hi,

    In the situation, we may determine if the Excel can work in safe mode. Following the steps below:

    Press Win+R, in the dialog box type:

    Excel.exe /safe

    Click Ok to run.

    If it can work, disable all of the Excel add-ins and then start Excel again.

    Best regards,


    Rex Zhang
    TechNet Community Support

    Monday, February 11, 2013 7:04 AM
    Moderator
  • I just downloaded the Office 365 Home suite and started with Outlook and what you describe above happened.  I followed the suggestion below and turned off all the Add-Ins and it then worked fine.

    Then tried Excel, and it also would do nothing beyond crash immediately.  No Add-Ins were turned-on, and so it still will not open.

    Tried Word, same thing happened, there were Add-Ins on and turned them off... and, voila, works fine.

    So, the weird one is that Excel has none turned on, so there is nothing to turn off.  I did the Repair suggestion and ... nuthin'.

    I'll try the "Online Repair".  Somethin's gotta give.  This much work to get these programs working is really stupid.

    Wednesday, February 20, 2013 3:52 AM
  • I am getting this also it works in safe mode how do I sort this as its doing my nut !!
    Saturday, February 23, 2013 1:26 PM
  • I was having this issue with Excel 2013 on my windows 8 pc.  When I used the safe mode workaround, it would open but when I looked at the add-ons all of them were already disabled.

    I uninstalled this piece of software that was bundled in with my Epson scanner :

    ABBYY-FineReader

    Problem solved!

    Hope this helps you!

    Sunday, February 24, 2013 3:23 AM
  • Had the same problem (very frustrating!) and the solution is to remove the ABBY FineReader which originally came with the Epson scanner/printer suite (go to Control Panel --> Install/Uninstall Programs --> and uninstall it). After that all programs that didn't run before (Excel, Word Outlook for me) now run OK.
    Sunday, February 24, 2013 3:25 PM
  • I am having the same problem with my windows 8 even in the desktop mode.  It ran all of the office products in the beginning,  now it won't run them.  Says the same thing as above.  Tried the excel.exe/safe it didn't work. :(

    Wednesday, March 13, 2013 4:13 AM
  • I got the same problem. Every time I run Word/Excel/Powerpoint I got "... has stopped working" message, but I never experience it until yesterday.

    I had a presentation in my class and connected my laptop running Windows 8 with my school's digital projector. It was plug and play and I didn't see it install any driver or software, or so I thought. Then tonight I couldn't open any Office applications.

    "/safe" mode worked fine, temporarily. But I got the message again every time I try to run Office applications normally. I looked into the Add-ins section in Option menu, there's no external add-ins. The only add-ins are microsoft excel's native and they can't be disabled.

    This is very frustrating, please help me fix this issue.

    Thanks,

    Tuesday, April 30, 2013 8:08 PM
  • I had a similar problem,

    I right clicked the excel shortcut in the start menu and selected 'run as administrator' amd it worked for me. In my case at lease it appears to heve been some kind of permissions issue.

    Good luck!

    Friday, May 31, 2013 4:39 PM
  • This was my issue as well. Thanks for the tip.
    Sunday, June 30, 2013 3:45 AM
  • Had the same problem (very frustrating!) and the solution is to remove the ABBY FineReader which originally came with the Epson scanner/printer suite (go to Control Panel --> Install/Uninstall Programs --> and uninstall it). After that all programs that didn't run before (Excel, Word Outlook for me) now run OK.
    Same for me. Uninstalled ABBYY Fine Reader and all is well.
    • Proposed as answer by playarocadave Monday, September 09, 2013 5:34 PM
    Sunday, June 30, 2013 7:28 PM
  • Thanks for the tip. It was very frustrating until I found this.
    Thursday, July 04, 2013 11:45 AM
  • I have the same issue with excel 2013 and Windows 8 however I cannot get excel to work in safe mode. Have uninstalled everything and reinstalled. Office works perfectly except Excel...Can any one help. 11 hours I have been sat here.
    Saturday, July 06, 2013 1:16 AM
  • Thank you so much for the answer to my Office 2013 problem.  I've been fuming over this for a couple of weeks. I knew it had something to do with my new Epson printer but did not know what or how to fix. Finally--the answer and solution to my problem.  Happy again!
    Saturday, July 06, 2013 4:43 PM
  • Hello, I'm having the same issue as well and it's unbelievable that once again, MSFT makes things that don't get along.  I just loaded Office 2013 onto my newly installed Windows 8 box.  At first, all was fine.  A couple of days later I get this error for all of my Office products.

    I went as far as reinstalling the OS all over again and got the same result.  First it works and now it doesn't.  I had to use Google Docs just to create a spreadsheet last night.  I don't have an Epson printer installed so I don't have the ABBY software to uninstall.  I tried Running as Administrator and it still crashes.  I have no Add-ins to disable because it's a clean install.  The sad thing here is, that once again to fix a MSFT product you have to tweak it to work.  Don't know if the problem is Windows 8 or Office but Office 2013 worked perfectly when I was running Windows 7. 

    I guess I have to bite the bullet and either go back to Windows 7.

    Friday, July 19, 2013 12:36 PM
  • Dear all,

    I share the frustration of previous users. My operating system is Vista, but the bug is present even here. I do not have any addin or Epson printer installed. Everythins is working in Office 2010 excepting Excel, which crashes on exiting.

    After this site, I have searched several other sites, and I have found this site, which shows a solution, which I have tested (without understanding what it means to change that register key) and it works, so I am happy and I will share with you.

    ------------------------------

    Found the problem: it is also related to the Addins from bluetooth.

    Open the Registry (run Regedit)==>

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\BtOfficeAddin.BtOfficeIntegration.1

    and change the LoadBehavior key from 3 to 0

    Restart excel 2010...and IT WORKS !

    Thanks to Martinvgb2 from Microsoft TechNet

    Saturday, July 20, 2013 6:22 PM
  • Removing ABBYY-FineReader also worked for me!
    • Proposed as answer by cjmartin2005 Wednesday, July 31, 2013 2:34 AM
    • Unproposed as answer by cjmartin2005 Wednesday, July 31, 2013 2:34 AM
    Wednesday, July 31, 2013 2:34 AM
  • Thank you. Sorted.

    Monday, August 12, 2013 2:11 PM
  • Brilliant suggestion!  Very helpful.  Thank you.  I had the same issue with Word & Excel 2013 after installing my new Epson printer/scanner.  After implementing the the changes suggested (uninstalling ABBYY-FineReader), everything works great! 
    Tuesday, August 13, 2013 11:31 AM
  • Thank you very much for the useful hint. I had the same problem with the Office trial version (only Powerpoint could start, but Excel and Word crashed) and I thought first the trial version had some bugs. Then I bought and installed Office 2013 Home and Student and the same problem occurred. I tried the safe mode and it indeed started but no add-ins were checked. Finally, I followed your tip and uninstalled ABBYY-FineReader which came with my Epson multifunction printer/scanner and... it worked. It's a pitty though, since ABBYY-FineReader is a good program.

    Thursday, August 15, 2013 3:50 AM
  • Yehti,

    Thank you for this solution, how you got I do not know but now up and running in WORD and EXCEL, panic now a distant feeling.

    ron647496

    Sunday, August 18, 2013 4:41 PM
  • Thank you! This was EXACTLY what was wrong. As soon as I uninstalled it, Office worked perfectly!!
    Wednesday, August 21, 2013 4:31 PM
  • Uninstalling the ABBYY-FineReader did it for me, too.  Who would have guessed.  Thank you all!
    Wednesday, August 28, 2013 7:13 PM
  • Great help thanks. Was just working on a machine by remote. Needed a quick fix to finish the job. :)
    Wednesday, August 28, 2013 8:37 PM
  • Many thanks for the tip.  Even I managed to follow this and now Excel and Word are working fine. 

    Thanks again

    Monday, September 02, 2013 1:16 PM
  • This was also my issue. Thanks a lot :)
    Friday, September 06, 2013 8:52 AM
  • I just went from Windows 7 to 8 and been having a million problems, then the XL problem above, tear my hair out, then did the Uninstall ABBYY Fine Reader from my new Epson Scanner and YES, YES, YES.  All those spreadsheets I have access to because of this, never guess, I'm not real computer savvy.  FANTASTIC!!!
    Monday, September 09, 2013 5:38 PM
  • You folks are geniuses coming up with the Abbyy FineREader. Used to have Epson printer many moons ago, and had installed it. Didn't know the Finereader was part of Epson, and part of my problem. Uninstalled Finereader and all systems are go. Thanks!
    Friday, September 13, 2013 1:17 AM
  • Worked for me as well.  Thanks for posting!

    Sunday, September 15, 2013 3:20 PM
  • It was AMD Readon(display) driver for me, disabling and enabling it resolved it 
    Sunday, September 22, 2013 10:11 PM
  • This was a great help because this is EXACTLY what happened to me... my applications started crashing right after installing all the software that came with my new scanner.  Thanks a million!  I would never have guessed that this was the problem!
    Monday, September 23, 2013 9:37 PM
  • This totally worked. Bought a brand new HP laptop and installed Office 2013 and different programs kept giving me the "Stopped Working" message. Uninstalled ABBY like you suggested and everything works like a charm now. Thanks for the easy fix!!!
    Sunday, September 29, 2013 6:50 PM
  • Thanks very much, Had exactly the same problem and deleting the reader all works fine now!

    Cheers,

    R

    Monday, September 30, 2013 12:07 PM
  • phlaviusmaximus you are a life saver!  the ABBYY-FineReader was causing the problems I was having.  Took it off and everything runs fine now. 
    Wednesday, October 02, 2013 4:01 PM
  • I was having this issue with Excel 2013 on my windows 8 pc.  When I used the safe mode workaround, it would open but when I looked at the add-ons all of them were already disabled.

    I uninstalled this piece of software that was bundled in with my Epson scanner :

    ABBYY-FineReader

    Problem solved!

    Hope this helps you!


    Thank you!!!  It worked.
    Sunday, October 06, 2013 5:12 PM
  • Hope my experience helps anyone searching for answers to Excel /Word /Office freezing issues.

    I have just fixed frozen Excel & Word applications in Office 2010. This happened
    some 6 years ago and as my memory gets a bit more rusty every year, it took me sometime
    to remember. First instance was with MS XP and Office 2000 - yes, old like me.
    Both instances were with my wife's machine, so you can understand the
    situation. I spent into the early hours search forums like this and trying all
    sorts of fixes that are listed. In the end, the fix that fixed the problem was
    to renew the user profile. That is, register anew user, then transfer all of
    the files from the corrupted user profile to the new profile. Not an easy job,
    but doable for most of us who are technologically challenged.<o:p></o:p>

    If anyone wants to try this, then just remember that there three types of files
    that are not copied over.  The following site gives the process.

    http://windows.microsoft.com/en-NZ/windows-vista/fix-a-corrupted-user-profile

    Remember that Favorites, email messages and contacts also need to be copied over.
    This fix may not necessarily be the solution for everyone's issues with Office applications
    freezing, but it fixed mine.

    I'm now a hero again in my household :)

    P.S. I am still using Office 2000 and it's a great suite of programs. Should still be working after I'm long gone.

    Saturday, October 12, 2013 10:34 PM
  • Thanks everyone for sharing :)

    Removing ABBYY-FineReader also worked for me!

    Tuesday, October 15, 2013 12:29 AM
  • Ditto to all who have suggested removing ABBYY-fine Reader. 

    Everything works now on Office 365. 

    Thank You !

    Tuesday, October 29, 2013 1:30 AM
  • I have never had an EPson printer nor do I have ABBY-fine Reader.

    I have disabled and enabled the AMD Drivers ....

    I still have the issue of Excel and Word Crashing - THIS IS RIDICULOUS!!!!!

    Anyone have any other suggestions on what can fix this????

    Monday, November 04, 2013 6:24 PM
  • Same for me, thanks for sharing. It worked by disabling graphics properties for excel and word as I had enabled them.
    Tuesday, November 05, 2013 5:52 AM
  • you may disable high performance graphics usage for your applications. For me, I had AMD Radeon graphics enabled for excel and word, I finally got catch of it and disabled its use for excel and word. Finally worked.
    Tuesday, November 05, 2013 5:54 AM
  • I have never had an EPson printer nor do I have ABBY-fine Reader.

    I have disabled and enabled the AMD Drivers ....

    I still have the issue of Excel and Word Crashing - THIS IS RIDICULOUS!!!!!

    Anyone have any other suggestions on what can fix this????

    Same here guys, I don't have ABBY fine reader and nothing else works for me here ;(

    I have googled the problem and it seems pretty common one, so not quite sure why Microsoft won;t address the issue...

    If anyone has any other ideas please HELP! Until then I have to work in Safe Mode ... :((

    Tuesday, November 05, 2013 9:33 AM
  • Same here - No Abby, no Epson, I have term papers due? Please assist.  And yes - I will continue on Safe Mode until then.  Thanx
    Wednesday, November 06, 2013 2:43 PM
  • How do you disable high performance graphics usage for apps????

    Thursday, November 07, 2013 3:02 PM
  • Just done exactly what you recommended and it worked a treat - thank you
    Thursday, November 07, 2013 9:43 PM
  • I had the same problem. I would never have realized it was because I installed our new Epson printer. Unistalled ABBYY-FineReader after reading your solution and everything works fine now! Thanks!!
    Friday, November 08, 2013 1:40 PM
  • Thank You, It Worked for me :)

    I uninstalled this piece of software that was bundled in with my Epson scanner :

    ABBYY-FineReader

    Problem solved!

    Tuesday, November 19, 2013 9:06 PM
  • Thankyou for this it worked for me.... Would never have guessed this in a million year.... thanks heaps

    Wednesday, November 27, 2013 6:35 AM
  • This worked for me!  Thank you so much.  I'm one of those people that don't know Windows 8 very well.  I need step by step instructions.  Thanks again!
    Wednesday, December 04, 2013 5:02 AM
  • Thank you for sharing!  I purchased a new Epson DS-30 scanner and my Excel 2013 and Word 2013 stopped working in Windows 8.1; my Outlook and PowerPoint were not affected.  I could not get either program to start in safe mode.  

    When I removed the bundled ABBYY-FineReader software that came with my scanner, both programs started working again.


    Friday, December 06, 2013 2:41 AM
  • Thank you so much! This worked for me!
    Sunday, December 08, 2013 6:59 PM
  • The ABBY-FineReader bit me as well.  Thanks for your post.  Saved me a lot of time I am sure.
    Tuesday, December 17, 2013 2:47 PM
  • This was SUPER!! Saved me hours of frustration!! Thanks, would love to tell Verizon where to send it!! It works after removing ABBYY!
    Monday, December 30, 2013 1:50 AM
  • I recently installed Epson printer software including ABBY-FineReader and since then could not open excel. After uninstalling ABBYY-FineReader everything is now OK - many thanks
    Thursday, January 02, 2014 3:55 PM
  • Thank you, was having the same problem as I just bought a new Epson printer. Removing the FineReader was all I needed to do.

    Thanks again!

    Wednesday, January 15, 2014 12:19 AM
  • Yes bizzare but true! uninstalling the ABBY-Fine reader did fix the issue with the office applications. Thank you!
    Friday, January 24, 2014 5:55 PM
  • Same thing with me. Got an Epson Workforce all in one. Everything Office would crash. Uninstalled the Abbyy-finereader and everything works.
    Tuesday, January 28, 2014 4:31 PM
  • Thanks for the tip. I just installed a new Epson Printer and had the ABBY-FineReader as part of the program. I also uninstalled it and all Microsoft programs now work again.

    Something must not be compatible between the 2. 

    Saturday, February 01, 2014 8:50 PM
  • Fantastic...uinstalled Abbeyy-FineReader and it worked for me too, and both Word and Excel had the above problem.

    Great troubleshooting. Thanks

    Thursday, February 20, 2014 5:28 PM
  • Thanks a lot! This helped!
    Monday, February 24, 2014 5:54 AM
  • Agreed. Uninstalling ABBY FineReader solved this frustrating issue.  It does NOT show up as an Add-In in Excel. Thank You.
    Monday, February 24, 2014 5:33 PM
  • Great answer. Never in a million years would I have thought uninstalling ABBYY-FineReader would have solved the problem. Thank you
    Friday, February 28, 2014 5:41 PM
  • Thank you so much for leaving this suggestion. It worked like a charm!
    Saturday, March 15, 2014 5:33 AM
  • Bingo!  Thank you very much.
    Saturday, March 15, 2014 10:25 PM
  • Great solution, worked like a charm, many thanks for publishing it.

    10E10 points.

    Friday, March 28, 2014 2:03 AM
  • Great advice from phlaviusmaximus (see posting below) to uninstall
    ABBYY-Finereader

    I have a new Dell 7737 with Windows 8.1 and Office 2013.   Powerpoint worked but both Word and Excel fell over immediately with "Microsoft (Word/Excel) has stopped working".

    I un-installed Espon ABBYY-Finereader 9.0 Sprint v 9.01.513.58212 and magically Word and Excel are fine (not even a restart).

    I think the ABBYY-Finereader was installed from CD which came with my Epson SX425W printer.

    Tuesday, April 01, 2014 8:08 PM
  • Thanks for posting about the ABBY fine reader.  I started having problems with my work & excel.  Thought I had to purchase a new copy because I was now running Windows 8 on my new lap top.  Read this post after receiving the error message.  Removed the ABBY fine reader and everything is now working perfectly!!  THANK YOU!!!
    Thursday, May 08, 2014 4:47 PM
  • I had this problem from yesterday noon after the installation of Japanese printer. My computer is Lenovo Yoga, and Windows 8.1 & Office 2013. I tried many ways to fix it such as excel /safe, disable add-on and reinstall Office. I spent many hours but all failed.

    After reading this tip I suddenly understood that the root cause may be the printer driver. But my computer can not find ABBYY-FineReader. Anyway I removed printer driver this morning and Excel works!

    So the problem has be solved.

    George

    Wednesday, June 18, 2014 1:51 AM
  • Yep. Uninstalled the Abbey software that came w/ my portable scanner and Excel ran perfectly.

    I gave feedback about the Abbey software and the problem it's causing w/ Excel. I agree, the program is great, just messing up other things I need to use.

    Monday, July 28, 2014 9:37 PM
  • ABBYY-FineReader seems to ultimately be the issue with this. For some reason the two programs cannot coexist peacefully.  If you have that program on your computer, uninstall it to resolve the issue.
    Wednesday, July 30, 2014 4:44 AM
  • Thank you!  Thank you!  After removing the ABBYY FIne Reader I was able to use Excel again!   Yay!
    Tuesday, September 02, 2014 10:29 PM
  • Thank you! As soon as I removed FineReader, my Excel started working!
    Monday, September 08, 2014 3:21 PM