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Outlook 2010 will not open

    Question

  • All other office programs open and function, when I attempt to open Outlook, i get the following error:

    "the version of this file is not compatible with the version of Windows your'e running. Check your computers system information to see whether you need anx86 (32-bit) or x64 (64bit) version of the program, and then cortact the software publisher."

    I use Outlook non-stop, with no issues... Then this error! Why does Outlook fail to open?

    • Moved by David WoltersModerator Monday, October 10, 2011 6:14 PM moving to a more appropriate forum (From:Office IT Pro General Discussions)
    Thursday, October 06, 2011 6:35 PM

Answers

  • Hi,

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    From your description, it sounds like an issue caused by add-ins, please try to disable the add-ins refers to:

     

    1. File-> section Options-> section Add-Ins
    2. At the "Manage" dropdown list at the bottom select which type of add-ins you would like to enable/disable
    3. Press "Go…" and make the changes
    4. For some add-ins you’ll need to restart Outlook for changes to take effect.

     

    If it doesn't work, try to repair the Outlook program refers to following:

    1. Click Start, then click Control Panel.
    2. Click Programs and Features.
    3. Click the Office 2010 program that you want to repair, then click Change.
    4. Click Repair, then click Continue. You might need to restart your computer after the repair is complete

     

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

     

    Sincerely

    Rex Zhang

    --------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Sunday, October 09, 2011 8:53 AM
    Moderator
  • Tuesday, October 11, 2011 6:16 AM
    Moderator

All replies

  • Hi,

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    From your description, it sounds like an issue caused by add-ins, please try to disable the add-ins refers to:

     

    1. File-> section Options-> section Add-Ins
    2. At the "Manage" dropdown list at the bottom select which type of add-ins you would like to enable/disable
    3. Press "Go…" and make the changes
    4. For some add-ins you’ll need to restart Outlook for changes to take effect.

     

    If it doesn't work, try to repair the Outlook program refers to following:

    1. Click Start, then click Control Panel.
    2. Click Programs and Features.
    3. Click the Office 2010 program that you want to repair, then click Change.
    4. Click Repair, then click Continue. You might need to restart your computer after the repair is complete

     

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

     

    Sincerely

    Rex Zhang

    --------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Sunday, October 09, 2011 8:53 AM
    Moderator
  • I have done all that, now get the error "application has failed to start becuase its side by side configuration is incorrect"
    Monday, October 10, 2011 4:54 PM
  • Tuesday, October 11, 2011 6:16 AM
    Moderator