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Powerpoint 2010 will not open any old files

    Question

  • Hi Guys,

    Just installed Office 2010, everything works fine except for the PPT issue. I download .ppt files from my school to take to class, but Powerpoint 2010 will not open these files.

     

    The first window says " powerpoint has found a problem with content in xxxx" and the option is given to repair. After repair is clicked , a message saying "there was an error accessing xxxx" appears.

    This is for all ppt and pptx files on my computer, but the program can create, save and open new files. Anyone have any suggestions?

    p.s. the files worked fone with office 2007

    Thursday, July 22, 2010 9:37 PM

Answers

  • Hi,

    Sorry to reply late. If you can use Reuse Slides feature to open these files, maybe these files are corrupted. I suggest you repair these files by using PowerPoint File Repair Tool.

    For free download information, refer to this link: http://www.powerpoint-file-repair.com/

    I have tried on my side, it works!

    Hope it does help!

    • Marked as answer by Jennifer Zhan Monday, August 02, 2010 2:37 AM
    Monday, August 02, 2010 2:37 AM

All replies

  • Hi,

    Try to open these presentations by following steps:

    1. Start PowerPoint 2010.
    2. On the Home tab, in the Slides group, click New Slide, and then click Reuse Slides.
    3. In the Reuse Slides pane, click Open a PowerPoint File.
    4. In the Browse dialog box, locate and then click the presentation file that contains the slide that you want, and then click Open.
    Friday, July 23, 2010 6:20 AM
  • That works, but is there a way to fully fix the problem? I would rather not have to do that every time I want to open a powerpoint file. I removed google search addin, but it made no difference
    Saturday, July 24, 2010 11:48 PM
  • Hi,

    Sorry to reply late. If you can use Reuse Slides feature to open these files, maybe these files are corrupted. I suggest you repair these files by using PowerPoint File Repair Tool.

    For free download information, refer to this link: http://www.powerpoint-file-repair.com/

    I have tried on my side, it works!

    Hope it does help!

    • Marked as answer by Jennifer Zhan Monday, August 02, 2010 2:37 AM
    Monday, August 02, 2010 2:37 AM
  • You people have known about this problem since July and there's still NO solution?!  That's ridiculous!  DO SOMETHING ABOUT THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Saturday, November 13, 2010 7:20 PM
  • Right click with the mouse in the file that you want to open and select open with.

    Then choose browse.

    Key in C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVH

     

    and that's how I fix the problem. For me is working now. Now is just double click the file that will open correctly.

    Crazy office 2010

    Monday, November 22, 2010 6:15 AM
  • This problem needs to be resolved.  I work in support for a very large company and we have many issues where a powerpoint file will not open in Powerpoint 2010 but opens fine in Powerpoint 2000.

    None of the above solutions worked.

    Here is the full detail of the problem:

    Powerpoint has detected a problem with this file, Opening it may be dangerous.  You should not open this file unless you trust it.

    Select Open

    PowerPoint found a problem with the content in ____.  PowerPoint can attemp to repair the presentation.  If you trust the source of this presentation, click repair

    Select Repair

    PowerPoint has detected a problem with this file.  Opening it may be dangerous.  You should not open this file unless you trust it.

    Select Open

    There was an error accessing _______

    Click help

    This error can be caused by the following conditions:
    Your hard drive or floppy drive has a corrupt section (damaged track or sector).
    A temporary operating system or network failure has occurred.
    Your network is unavailable, slow, or is corrupting data packets (failure of a router, network card, or noise on the network transmission line).
    Your antivirus program may be causing problems accessing certain files.
    In the case of a damaged disk, you must save the file to another location (for example, a different drive).
    In the case of a failure of the operating system, this can be caused by various memory management problems, viruses, incorrect usage of a UNC, alias, or invalid perimissions to the share where the file is stored.
    If the network is experiencing problems, it is usually a temporary condition and if you wait a short period of time and try again, you can usually save the file. If the problem persists, consult your network administrator.
    A known condition with an antivirus program can cause a similar condition. Check with the manufacturer of your antivirus program to
    see

    Opening in Powerpoint 2000 is the only fix for us, but as our company is uprading to Office 2010 soon we will have no more O2k installations to use as a work around.

    It is not our company image because I sent the files to my home pc, Office 2010 OEM, and the problem persist there.

     

    • Proposed as answer by Seeker3 Monday, January 10, 2011 7:29 PM
    • Unproposed as answer by David Wolters Friday, June 24, 2011 2:22 PM
    Tuesday, December 21, 2010 6:48 PM
  • It is really irritating that this problem persists after such a long time. What is wrong with you, Microsoft???

     

    To me, the only reasonable solution is to upload the old file into Zamzar as an html-file. It is then returned in a zipped folder with all the different slides AND one file that is the presentation that can then be opened. The rest of the files can safely be deleted.

     

    I really think Microsoft should be able to resolve the problem without having customers/users have to rely on different tricks like the one suggested above from Jennifer Zhan

    Monday, January 10, 2011 7:37 PM
  • Feb 9th 2011 - would have expected a solid solution by now.

    Out of roughly 30 new installs of Office 2010 (business/pro/home-student) I have one known desk doing this.

    Cannot open an attached PowerPoint slide. Some of these machines are identical in every way, so it is mysterious.

    Solutions listed thus far in this post do not work, the closest was the "re-use slides" which produced the text

    of the slide sent but no formatting, graphics, color. And really difficult to ask end-users

    to go through that stupid hoop.

    And how can a "Microsoft Moderator" Jennifer Zhan be allowed to continue to force upon customers a $70.00USD

    software product that in fact - does not address the problem at all.

    Jennifer - YOO-HOO - the files open on other PC's perfectly, the files are not corrupted, the files are not in need of repair.

    The error message being generated is in itself an error as the file is not corrupted.

     

    Wednesday, February 09, 2011 10:17 PM
  • This has been an issue since an year now and I am disappointed with MS for not fixing this bug! Over 80% of time while opening ppt's originally prepared in 2003/7, I get the following error:

    Powerpoint has detected a problem with this file, Opening it may be dangerous. You should not open this file unless you trust it.

    Select Open

    PowerPoint found a problem with the content in ____. PowerPoint can attemp to repair the presentation. If you trust the source of this presentation, click repair

    Select Repair

    PowerPoint has detected a problem with this file. Opening it may be dangerous. You should not open this file unless you trust it.

    Select Open

    There was an error accessing _______

    Click help

    This error can be caused by the following conditions:
    Your hard drive or floppy drive has a corrupt section (damaged track or sector).
    A temporary operating system or network failure has occurred.
    Your network is unavailable, slow, or is corrupting data packets (failure of a router, network card, or noise on the network transmission line).
    Your antivirus program may be causing problems accessing certain files.
    In the case of a damaged disk, you must save the file to another location (for example, a different drive).
    In the case of a failure of the operating system, this can be caused by various memory management problems, viruses, incorrect usage of a UNC, alias, or invalid perimissions to the share where the file is stored.
    If the network is experiencing problems, it is usually a temporary condition and if you wait a short period of time and try again, you can usually save the file. If the problem persists, consult your network administrator.
    A known condition with an antivirus program can cause a similar condition. Check with the manufacturer of your antivirus program to
    see

     

    The same file opens fine with PPT 2007 but NOT with 2010.

     

    MS - FIX THIS ISSUE ASAP, COUNTING ON YOU, YOU SHOULD HAVE BY NOW!

    Sunday, April 17, 2011 9:16 PM
  • I'm also having this issue with 2003 powerpoint files. There is no issue opening them in powerpoint 2003 or 2007. They are located on various computers - not on the web, not sent by email.

    If this was tested in advance of Office 2010 being developed, can someone please send on the fix?

    Tuesday, May 31, 2011 10:49 AM
  • Everyone, I have solved the problem; follow this procedure:

    a) Right-click on the PowerPoint filename and select Properties.

    b) In the dialogue box that opens, click on the "Unblock" button.

    c) And press OK.

    This will have 'unblocked' the presentation and now you'll be able to open it.


    Ashe
    • Proposed as answer by phizzy2010 Sunday, June 05, 2011 2:58 PM
    Tuesday, May 31, 2011 11:37 AM
  • This answer from Tolstoy12 (May 31 2011 at 11:37am) is 100% helpful and worked to solve the problem of a 2007 pptx received as an attachment, that would not open in 2010. Thanks!
    Sunday, June 05, 2011 3:00 PM
  • Thank you so very much, you are a life saver, it worked for me too.

    Thanks again

    HK

    Friday, June 24, 2011 1:23 AM
  • Tolstoy's workaround did it for me.  Why does this happen on some systems and not others (with the exact same file, accessed the exact same way)?
    Friday, July 01, 2011 6:27 PM
  • This fix is a lifesaver.  I have had the problem with the Office telling me that the files could not be opened and that they were corrupt.  Then I could not repair them.  Tolstoy's solution worked perfectly.  The common factor in all of these files is now clear was that they came from another computer, via email.  Office is blocking them for security reasons but it does not say that.....it simply says that the file is corrupt. 

    It probably makes sense to block certain files from other systems, but there should be some user choices around this.  At least office should tell you what is is doing and why.  I am a consultant and a lot of people send me files.  Tolstoy you are a life-saver.  MACGEM

    Thursday, July 07, 2011 9:34 AM
  • Note that I agree with Minerat that this problem is not consistent.  I can open a specific PPT file emailed to me on one system with Office 2010 and on an identical system within the my local area network the same file comes up with the 'File Corrupt - Needs Repair' problem.  The version off PPT is identical on both systems.   I have no idea where the parameter is that sets this blocking switch on or off on various systems. 

    MACGEM

    Thursday, July 07, 2011 9:49 AM
  • Hi

    When I right click the PPT there is no 'Unblock' just th enormal General Tab etc..??

     

    Thanks

     

     

    Wednesday, October 19, 2011 8:42 AM
  • I had the same problem. It turns out (when I opened the file in Powerpoint 2003) it is a Powerpoint 95 file. When I saved the same file as a normal Powerpoint presentation (also .ppt) it opened perfectly in Powerpoint 2010.

    Hope this information helps


    • Edited by hetMIPje Wednesday, November 23, 2011 10:35 AM
    Wednesday, November 23, 2011 10:34 AM
  • Thank you Jennifer this helped me tremendously. I had emailed the teacher but your post did fix the issue and I was finally able to print the file for my son to study for his test.  Kudo's to you!!!!!!!!!!

    Monday, March 05, 2012 12:23 AM
  • I have the same problem with one pc and power point 2010, funny thing is because the same presentation works on other computers with power point 2010.

    I tryed this link but my antivirus doesn't allow it, because it is blocked because danegrous content on that site.

    is there some microsoft repair tool for that?


    I never left an open problem....I search, dig and ask, until it's solved....

    Wednesday, March 21, 2012 12:10 PM
  • I have a similar problem.

    The PPT file is located on my company network folder.

    PowerPoint 2010 can not open the file with the similar error message.

    The earlier version of PowerPoint successfully open the file without error.

    I have tried all the suggestion above but no hope.

    Its  been years but i found nothing about this issue solutions on the net.

    Regards,


    • Edited by Rinoju Monday, May 07, 2012 8:38 AM
    • Proposed as answer by Jones Dude Tuesday, May 08, 2012 3:55 PM
    Monday, May 07, 2012 8:37 AM
  • I solve this problem with reinstallation of Office.

    It is a MS bug which is not so relevant and they are not fixing it.


    I never left an open problem....I search, dig and ask, until it's solved....

    Monday, May 07, 2012 8:50 AM
  • Try this

    Try this.  It worked for me.

    1. Make copy of file.

    2. Right-click on filename.

    3. Select Properties.

    4. Click on the Offline Files tab.

    5. Click box for "Always available offline"

    6. Click OK

    • Proposed as answer by Jones Dude Tuesday, May 08, 2012 4:02 PM
    Tuesday, May 08, 2012 4:01 PM
  • It happends on every former made ppt file, so they can't be all corrupted.

    And I already try to repair those files but problem stays.


    I never left an open problem....I search, dig and ask, until it's solved....

    Thursday, May 10, 2012 12:32 PM
  • Hi,

    I change the file extension .ppt ---- .mht

    It works for me.

    Thursday, May 10, 2012 5:37 PM
  • Everyone I got it. Finally i have the solution for all of you. A permanent solution easy and WORKING. No need to frustrate and be unblocking all the time. I Hacked it!

    Steps:

    1. Click - Start 

    2. Click - Control Panel

    3. Click - System And Security ( you can also search for it )

    4. Click - View Installed updates ( under windows updates )

    5. Click- Scroll down until you see the Microsoft Office Updates

    6. Uninstall all Microsoft office updates except for Add in, and Definition Update for Microsoft Office 2010 (KB982726)

    7. Now open any Microsoft Office Power Point File

    8. There you go solved! 

    Hope it doesn't bother you anymore. Please say thanks and reply if it was helpful or no. Enjoy...

    • Proposed as answer by IHackedIt Sunday, May 13, 2012 1:00 PM
    Sunday, May 13, 2012 1:00 PM
  • Everyone I got it. Finally i have the solution for all of you. A permanent solution easy and WORKING. No need to frustrate and be unblocking all the time. I Hacked it!

    Steps:

    1. Click - Start 

    2. Click - Control Panel

    3. Click - System And Security ( you can also search for it )

    4. Click - View Installed updates ( under windows updates )

    5. Click- Scroll down until you see the Microsoft Office Updates

    6. Uninstall all Microsoft office updates except for Add in, and Definition Update for Microsoft Office 2010 (KB982726)

    7. Now open any Microsoft Office Power Point File

    8. There you go solved! 

    Hope it doesn't bother you anymore. Please say thanks and reply if it was helpful or no. Enjoy...

    Sunday, May 13, 2012 1:01 PM
  • That works for the one file, and once you do that it will work in the future (for that file, because it permanently unblocks it... it unblocks it the first time and for subsequent uses).  But it doesn't solve the problem for other files of the same type.

    It took me all day to trace down "red herrings" on the Internet, but your post tipped me off.  The problem is that PowerPoint is blocking potentially unsafe content and is incorrectly reporting the problem (I got "virus problems", "corrupted file", etc.).  I was having a problem with .pps files, especially, ones that I downloaded from the Internet and I was getting the error opening file message.

    You need to turn off the blocking.... start PowerPoint 2010.  On the File tab, click Options, then Trust Center, then the Trust Center Settings button.  Next, click Protected View and uncheck "Enable protected view for files originating from the Internet" and click OK.

    If you want to disable any of the other blocks, you can do it there too.

    Now you don't have to go to each similar file and check Unblock in the Properties.

    I've had crazy situations with Word as well, until I better understood how Protected View worked.

    • Proposed as answer by RNApolymerase Monday, September 10, 2012 10:09 PM
    Wednesday, June 20, 2012 10:50 PM
  • Tuesday, July 03, 2012 11:46 AM
  • Henry Rocks!  His solution works!!!  Thanks to everyone else who gave suggestions too, but my problem is finally solved via Henry!
    Sunday, August 26, 2012 10:19 PM
  • I made an account just to vote your answer up. Happy to not have this problem anymore. I've been downloading PPTs to my flash drive and then transferring them to my HDD to make them work, thinking this entire time that my HDD was corrupting the ppt files. Thanks so much henryo303.
    Monday, September 10, 2012 10:10 PM
  • This answer from Tolstoy12 (May 31 2011 at 11:37am) is 100% helpful and worked to solve the problem of a 2007 pTptx received as an attachment, that would not open in 2010. Thanks!

    Thanxx Tolstoy12 it worked for me.

    Sunday, September 16, 2012 5:14 AM
  • Hi guys. I found a better option that solves the problem and does not need to disable the protected view. Here you go:

    Click "Start", "run"
    type dcomcnfg and click OK

    The screen "component Services" will be exibed.

    Expand "Component Services"
    Click on "Computers"

    Right Click on "My Computer"
    Click on "Properties"

    Click on "Default Properties" tab

    On "Default Authentication Level", select "Connect"
    On "Default Impersonation Level", select "Identify"

    Click "OK"

    Try to open your file.

    Tuesday, September 18, 2012 1:31 AM
  • Thanks henryo303. It works.

    start PowerPoint 2010.  On the File tab, click Options, then Trust Center, then the Trust Center Settings button.  Next, click Protected View and uncheck "Enable protected view for files originating from the Internet" and click OK.

    If you want to disable any of the other blocks, you can do it there too.

    Now you don't have to go to each similar file and check Unblock in the Properties.

    Thursday, December 13, 2012 3:06 PM
  • that's the perfect solution. Now I wonder why files are downloaded and blocked automatically. Great solution thank you.
    Tuesday, January 01, 2013 6:56 PM
  • First, i doubt if Jennifer knows microsoft well enough...

    Simply, open powerpoint, go to file then options then trust center then trust center setting and add your download folder to your trusted lists. i.e any folder your browser usually save downloads in. This will solve the problem 100%. 

    Tuesday, September 17, 2013 10:21 AM