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Outlook 2010 not showing "you replied on" or reply envelope icon

    Question

  • Hello

    This little issue is driving me nuts! Occasionally, and seemingly at random, when I reply to an e-mail in Outlook 2010 it will refuse to show the "you replied on" status and the icon in the list will not change from the regular one to the one with the little purple arrow indicating I've replied. This is very frustrating as sometimes I can't remember if I've replied to an e-mail or not, and have to go hunt through my sent items to confirm if I did.

    It seems to happen to about 20% of my e-mails and I have no idea why. Is this an Outlook bug?

    We're running Exchange 2007 and a BES. I've read that this issue may have something to do with BlackBerry replication; but how do I fix this???

    Wednesday, July 13, 2011 3:56 PM

Answers

  • Hi

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    From your description, this problem might occur if you has a desktop alert for and opens the email with BES or .OST file corrupted.

    The Item then gets modified by the BES server.

    You type your email and click send.

    The reply status does not change.

    You can refer to the following KB articles

    http://support.microsoft.com/kb/917901

     

    We can follow these steps to test this issue:

    1.       Move an offline Outlook Data File (.ost), (link to: http://office.microsoft.com/en-us/outlook-help/move-an-offline-outlook-data-file-ost-HA010378297.aspx?CTT=1)

    2.       If you use a third-party program that may be causing this issue, let the third-part program retrieve the e-mail message before you open it. To do this, wait for several minutes before you open the e-mail message after you start Outlook 2010. The interval of time that you wait varies depending on your computer and on your configuration.

     

    Turn on or off Cached Exchange Mode Outlook 2010

    http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx?CTT=1

     

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Hope that helps.

     

    Sincerely

    William Zhou

    --------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Monday, July 18, 2011 7:38 AM

All replies

  • Hi

     

    Thank you for using Microsoft Office for IT Professionals Forums.

     

    From your description, this problem might occur if you has a desktop alert for and opens the email with BES or .OST file corrupted.

    The Item then gets modified by the BES server.

    You type your email and click send.

    The reply status does not change.

    You can refer to the following KB articles

    http://support.microsoft.com/kb/917901

     

    We can follow these steps to test this issue:

    1.       Move an offline Outlook Data File (.ost), (link to: http://office.microsoft.com/en-us/outlook-help/move-an-offline-outlook-data-file-ost-HA010378297.aspx?CTT=1)

    2.       If you use a third-party program that may be causing this issue, let the third-part program retrieve the e-mail message before you open it. To do this, wait for several minutes before you open the e-mail message after you start Outlook 2010. The interval of time that you wait varies depending on your computer and on your configuration.

     

    Turn on or off Cached Exchange Mode Outlook 2010

    http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx?CTT=1

     

     

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

     

    Hope that helps.

     

    Sincerely

    William Zhou

    --------------------------------------------------------------------------------

    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    Monday, July 18, 2011 7:38 AM
  • Try this fixit. It worked for me on Office 2010.   http://support.microsoft.com/mats/windows_file_and_folder_diag/
    Thursday, July 12, 2012 2:24 AM