none
[Android][Office365] Impossible to connect using lync 2010 mobile

    Question

  • Hello,

    I've been trying since a few days to connect to my office 365 account using Lync mobile 2010 without success.
    So far I don't have any login error however it is showing connecting and doesn't seem to manage to go further on.
    I have no issues connecting to lync from my computer.

    To what I've been told, we have sso activated through an adfs proxy.

    I'm using a SGS2 phone with Android 2.3.3
    Just in case, I imported in my phone our fs certificate but I don't think there was any need.

    You will find below the logs I have gathered from Lync mobile.
    What I find weird is that it seems to login as showed by "LogonSession::signIn() succeeded"
    However it doesn't seem to be able to go further.

    In this test, I had the connecting screen all long.
    Had to eventually cancel as nothing was happening.

    I do not use autodiscover because it sends a "Impossible to connect, Retry" message . I have forced internal and external discover adresses to https://lyncdiscover.sipdomain.com

    Can anyone help or has an idea ?

    Thanks in advance


    22 févr. 2012 23:46:21 INFO PreferencesManager: impersonalize is called on PreferencesManager.
    22 févr. 2012 23:46:21 INFO UiState: ActualState = IsSignedOut DesiredState = BeSignedOut  DataAvailable = false
    22 févr. 2012 23:46:21 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/objectModel/private/CConversationsManager.cpp/141:CConversationsManager::terminateAllConversations() called
    22 févr. 2012 23:46:21 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/objectModel/private/CPersistableObjectBase.cpp/157:Storing 1 out-of-sync Object Models took 302ms
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CContactSubscription.cpp/333:Stopping. Refresh-Request schedule stopped
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/platform/persistentStorage/private/CPersistableComponentBase.cpp/191:Storing 1 out-of-sync components took 82ms
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CContactDataExpirationChecker.cpp/386:Expiration check: contactStatesAreValid=0, now=1329950782, subscriptionExpirationTime=0, eventChannelDownAtTime=0, mcxHasChangesIndicationTime=0, no timer req.
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/objectModel/private/CPersistableObjectBase.cpp/157:Storing 2 out-of-sync Object Models took 88ms
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/objectModel/private/CPersistableObjectBase.cpp/157:Storing 3 out-of-sync Object Models took 71ms
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/objectModel/private/CPersistableObjectBase.cpp/157:Storing 0 out-of-sync Object Models took 0ms
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CLogonSession.cpp/410:SignIn. signInAsUserState=0, actualSessionState=0
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CLogonSession.cpp/630:Sending AutoDiscovery request (in sign-in sequence)
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/credentialManager/private/CCredentialManager.cpp/310:setUsernamePasswordCredential changing credential: 
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/credentialManager/private/CCredentialManager.cpp/161:Credential information: credType (1) signInName (username@sipdomain.com) domain () username () password.empty() (0) compatibleServiceIds(1)
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/531:Timer cancelled. OnResume = 0
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryService.cpp/714:Discover UCWA urls from https://lyncdiscover.sipdomain.com & https://lyncdiscover.sipdomain.com for sip:username@sipdomain.com
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryService.cpp/569:Extracted sipdomain.com from sip:username@sipdomain.com
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryService.cpp/796:Starting Auto Discovery with urls https://lyncdiscover.sipdomain.com?sipuri=sip:username@sipdomain.com and https://lyncdiscover.sipdomain.com?sipuri=sip:username@sipdomain.com
    22 févr. 2012 23:46:22 WARNING TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/credentialManager/private/CCredentialManager.cpp/272:CCredentialManager::getSpecificCredential returning NULL credential!
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/android/extention/CTransportThread.cpp/124:Added Request(UcwaAutoDiscoveryRequest) to Request Processor queue
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CTransportRequestRetrialQueue.cpp/502:Submitting new req. <unknown>
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/android/extention/CTransportThread.cpp/177:Sent Request(UcwaAutoDiscoveryRequest) to Request Processor
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryService.cpp/843:Submitting Unauthenticated AutoDiscovery request to https://lyncdiscover.sipdomain.com?sipuri=sip:username@sipdomain.com
    22 févr. 2012 23:46:22 VERBOSE HttpConnection: setHeader-Accept:application/vnd.microsoft.rtc.autodiscover+xml;v=1
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CLogonSession.cpp/845:CLogonSession::setNewActualState() state=1
    22 févr. 2012 23:46:22 INFO UiState: ActualState = IsSigningIn DesiredState = BeSignedOut  DataAvailable = false
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/320:<sentrequest>
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/323:To:https://lyncdiscover.sipdomain.com?sipuri=sip:username@sipdomain.com
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/339:HttpHeader:Accept application/vnd.microsoft.rtc.autodiscover+xml;v=1
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/348:
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/351:</sentrequest>
    22 févr. 2012 23:46:22 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/requestProcessor/private/CHttpRequestProcessor.cpp/362:Sending request(UcwaAutoDiscoveryRequest) to server type = 0
    22 févr. 2012 23:46:22 VERBOSE HttpConnection: post request: https://lyncdiscover.sipdomain.com?sipuri=sip:username@sipdomain.com
    22 févr. 2012 23:46:22 VERBOSE HttpConnection: send request: https://lyncdiscover.sipdomain.com?sipuri=sip:username@sipdomain.com
    22 févr. 2012 23:46:22 VERBOSE ActivityMonitor: Activity Start: com.microsoft.office.lync.ui.options.SigningInActivity
    22 févr. 2012 23:46:22 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/objectModel/private/CUcClient.cpp/958:LogonSession::signIn() succeeded
    22 févr. 2012 23:46:23 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/objectModel/private/CEwsAttachmentManager.cpp/221:Scheduling cleanup run in 86400.000000sec
    22 févr. 2012 23:46:23 INFO UiState: ActualState = IsSigningIn DesiredState = BeSignedIn  DataAvailable = false
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/requestProcessor/private/CHttpRequestProcessor.cpp/137:Received response of request(UcwaAutoDiscoveryRequest) with status = 0x0
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/421:<receivedresponse>
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:Cache-Control no-cache
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:Content-Length 447
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:Content-Type application/vnd.microsoft.rtc.autodiscover+xml;v=1
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:Date Wed, 22 Feb 2012 22:46:56 GMT
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:Expires -1
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:Pragma no-cache
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:Server Microsoft-IIS/7.5
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:StatusCode 200
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:X-AspNet-Version 2.0.50727
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:X-MS-Server-Fqdn AMS0E00DIR02.infra.lync.com
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/429:HttpHeader:X-Powered-By ASP.NET
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/434:<autodiscoverresponse accesslocation="External" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><root><link href="https://webdir0e-ext.online.lync.com/Autodiscover/AutodiscoverService.svc/root/domain" token="Domain" /><link href="https://webdir0e-ext.online.lync.com/Autodiscover/AutodiscoverService.svc/root/user" token="User" /></root></autodiscoverresponse>
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/common/TransportUtilityFunctions.cpp/437:</receivedresponse>
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/ucwaAutoDiscovery/private/CUcwaAutoDiscoveryResponse.cpp/116:location value is external
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/ucwaAutoDiscovery/private/CUcwaAutoDiscoveryResponse.cpp/187:User url is https://webdir0e-ext.online.lync.com/autodiscover/autodiscoverservice.svc/root/user
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/requestProcessor/private/CHttpRequestProcessor.cpp/266:Sending event to main thread for request(0x7eaa48)
    22 févr. 2012 23:46:23 INFO TRANSPORT /mnt/hgfs/marvin_LyncRTM/dev/como/transport/transportManager/private/CTransportManager.cpp/622:Notifying response of request(UcwaAutoDiscoveryRequest) with status = 0x0
    22 févr. 2012 23:46:23 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CTransportRequestRetrialQueue.cpp/263:Response received
    22 févr. 2012 23:46:23 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CTransportRequestRetrialQueue.cpp/870:No more req. timing out
    22 févr. 2012 23:46:23 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryService.cpp/973:Received autodiscovery response with status 0
    22 févr. 2012 23:46:23 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryService.cpp/986:Ignoring request of type 1 as current state is 8
    22 févr. 2012 23:46:23 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryService.cpp/988:Request url was https://lyncdiscover.sipdomain.com?sipuri=sip:username@sipdomain.com
    22 févr. 2012 23:46:23 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CTransportRequestRetrialQueue.cpp/702:Response received for req. <unknown>: S0-0-0 (Success); Done with req.; Stopping resend timer
    22 févr. 2012 23:46:50 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1652:Mode 1 timed out
    22 févr. 2012 23:46:50 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1155:CMcxDataSynchronizer now in mode 2
    22 févr. 2012 23:46:50 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1164:Mode 2 scheduled to timeout in 1200.000000s
    22 févr. 2012 23:46:50 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1024:No SendUpdate schedule action. timerStarted=0, timerNeedsToRun=0, channelState=0, timerAction=0
    23 févr. 2012 00:06:50 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1652:Mode 2 timed out
    23 févr. 2012 00:06:50 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1155:CMcxDataSynchronizer now in mode 3
    23 févr. 2012 00:06:50 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1024:No SendUpdate schedule action. timerStarted=0, timerNeedsToRun=0, channelState=0, timerAction=0
    23 févr. 2012 00:10:18 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1155:CMcxDataSynchronizer now in mode 1
    23 févr. 2012 00:10:18 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1164:Mode 1 scheduled to timeout in 30.000000s
    23 févr. 2012 00:10:18 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1024:No SendUpdate schedule action. timerStarted=0, timerNeedsToRun=0, channelState=0, timerAction=0
    23 févr. 2012 00:10:48 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1652:Mode 1 timed out
    23 févr. 2012 00:10:48 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1155:CMcxDataSynchronizer now in mode 2
    23 févr. 2012 00:10:48 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1164:Mode 2 scheduled to timeout in 1200.000000s
    23 févr. 2012 00:10:48 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1024:No SendUpdate schedule action. timerStarted=0, timerNeedsToRun=0, channelState=0, timerAction=0
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1155:CMcxDataSynchronizer now in mode 1
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1164:Mode 1 scheduled to timeout in 30.000000s
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CMcxDataSynchronizer.cpp/1024:No SendUpdate schedule action. timerStarted=0, timerNeedsToRun=0, channelState=0, timerAction=0
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CLogonSession.cpp/452:Called signOut() in state 1
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryService.cpp/361:Serialized sipuri=sip:username@sipdomain.com intUcwa= extUcwa= intADRoot= extADRoot= location=0 networkType=2
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/platform/persistentStorage/private/CPersistableComponentBase.cpp/191:Storing 2 out-of-sync components took 162ms
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/531:Timer cancelled. OnResume = 0
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CLogonSession.cpp/822:CLogonSession canceling all requests
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CLogonSession.cpp/845:CLogonSession::setNewActualState() state=0
    23 févr. 2012 00:21:49 INFO UiState: ActualState = IsSignedOut DesiredState = BeSignedOut  DataAvailable = false
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/infrastructure/private/CUcwaAutoDiscoveryServiceRetrialWrapper.cpp/531:Timer cancelled. OnResume = 0
    23 févr. 2012 00:21:49 INFO APPLICATION /mnt/hgfs/marvin_LyncRTM/dev/como/applicationLayer/objectModel/private/CPersistableObjectBase.cpp/157:Storing 3 out-of-sync Object Models took 91ms
    23 févr. 2012 00:21:50 INFO UiState: ActualState = IsSignedOut DesiredState = BeSignedOut  DataAvailable = false
    23 févr. 2012 00:21:53 VERBOSE ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.options.CredentialsActivity
    23 févr. 2012 00:21:53 VERBOSE ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.options.SigningInActivity
    23 févr. 2012 00:21:53 VERBOSE ActivityMonitor: Activity Stop: com.microsoft.office.lync.ui.MainActivity
    23 févr. 2012 00:21:53 VERBOSE ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.options.CredentialsActivity
    23 févr. 2012 00:21:53 VERBOSE ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.options.SigningInActivity
    23 févr. 2012 00:21:53 VERBOSE ActivityMonitor: Activity Destroy: com.microsoft.office.lync.ui.MainActivity
    23 févr. 2012 00:21:53 VERBOSE ActivityMonitor: AComo is in background now.</unknown></unknown>



    • Edited by Glorfindel1 Wednesday, February 22, 2012 11:55 PM
    Wednesday, February 22, 2012 11:48 PM

Answers

  • Hi Glorfindel,

    If you are using your own domain name with Office 365, please check if you’ve added the right Domain Name Service (DNS) CNAME entry for Lync mobile devices according to this article.

    Additionally, you should make sure the firewall allows Microsoft Online Services Sign-In Assistant traffic. Please ensure Your Network Works With Lync Online.


    Noya Lau

    TechNet Community Support

    Monday, February 27, 2012 2:25 AM