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Microsoft Office 2013 Error Message " A problem caused the program to stop working correctly, windows will close the programme and notify you if a solution is available

    Question

  • Hi, today I installed office 2013 on my new windows 8 laptop, I then atempted to save a 2003 word document from a disc I saved and since then there has been a problem with my office 2013, i keep getting an error message saying A problem caused the program to stop working correctly, windows will close the programme and notify you if a solution is available, no solution comes available and nothing happens, I now cannot use any microsoft office packages on my new laptop and this package cost me quite a bit (keycard upload) Has anyone got any ideas on how i can resolve the problem? I have removed the 2003 document i tried to save and first thought this was a compatilbility issue.


    Sunday, March 17, 2013 7:34 PM

Answers

  • Hi Sandy,

    As you said you "cannot use any microsoft office packages", so, how many Office appliactions are affected? And which ones?

    .

    Please try to repair your Office as a quick fix.

    If that doesn't work, try start Office in safe mode, see if this problem will still persists. (Press and hold the CTRL key, and then click the Office program to start it in safe mode.)

    If the problem does not occur in safe mode, this issue might be related to third-party add-ins. Disable the add-ins and start Office to see whether the problem continues to occur.

    .

    If the problem continues to occur in safe mode, we recommend that you uninstall Office and then install it. To do this, read the following Microsoft knowledge base article:

    http://support.microsoft.com/kb/2739501


    Max Meng
    TechNet Community Support

    Wednesday, March 20, 2013 7:46 AM