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Outlook Error Message: Cannot perform the required operation. The command selected is not valid for this recipient. Cannot add recipient to contact.

    Question

  • Please help on this one.

     

    We are using Windows 7 Office 2010.

    When I am trying to add cached contacts to Outlook Contacts , it comes up with an error message.

     

    Basically, when I take a new blank email, type the first letter in the To Box, it comes up with all the cached addresses. If I try to add that to outlook Contacts by right clicking it and clicking 'Add to Outlook Conatcts' , it comes up with an error message.

    Cannot perform the required operation. The command selected is not valid for this recipient. Cannot add recipient to contact.

     

     

     

    Help on this highly appreciated.

     

     

    Regards

    Binu

    Thursday, March 24, 2011 1:53 PM

Answers

  • Hi,

     
    Thank you for using Microsoft Office for IT Professionals Forums.
     
     
    This may caused by the corrupted offline address book, to fix the issue, try the suggestions below:
     
     
    Suggestion a.
     
    Close Outlook, locate to folder: C:\Users\%username%\AppData\Local\Microsoft\Outlook\offline address book
     
    Rename the offline address book to offline address book old.
     
     
    Suggestion b.
     
    Create a new pst file. If working, move your mail from the old pst to the new one.
     
     
    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.
     
    Sincerely,
    Max Meng

    Tuesday, March 29, 2011 2:41 AM
    Moderator

All replies

  • Hi,

     
    Thank you for using Microsoft Office for IT Professionals Forums.
     
     
    This may caused by the corrupted offline address book, to fix the issue, try the suggestions below:
     
     
    Suggestion a.
     
    Close Outlook, locate to folder: C:\Users\%username%\AppData\Local\Microsoft\Outlook\offline address book
     
    Rename the offline address book to offline address book old.
     
     
    Suggestion b.
     
    Create a new pst file. If working, move your mail from the old pst to the new one.
     
     
    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.
     
    Sincerely,
    Max Meng

    Tuesday, March 29, 2011 2:41 AM
    Moderator
  • Help on this issue would be higly thankful.

    When we write a new email, when we type the first letter, all the addresses starting with that first letter appears and we can slect it. If it is not in the Contacts list, we can right click the email address and click 'Add to Outlook Contacts'. When we try to do that, the pop up error message comes

    "Cannot perform the requested operation. The command selected is not valid  for this recipient. Cannot add recipient to contacts."

    Is there a fix for this, so we can avoid getting this error message. We are using XP Pro and Office 2010.

    Regards

    Binu

    Tuesday, April 12, 2011 8:23 AM
  • Hi Bin,

    I'm wondering if you are post the same issue again?

    Please try the suggestions above, if not working, unmark the answer, and let's try to find another solution.


    Sincerely,
    Max Meng

    Wednesday, April 13, 2011 6:00 AM
    Moderator
  • Thanks Max, it works..
    Wednesday, November 30, 2011 10:08 AM
  • Max, I had the same error message, but I do not have an offline address book. Now what?
    Thursday, November 08, 2012 10:14 PM