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Problem with Office 2010 Activation (Activation Error)

    Question


  • When I try to activate Office 2010 Professional Plus x64 on Windows 7 x64 RTM, The activation fails.  I was able to retrieve some entries from the event log which may point to the problem (pasted below).  I downloaded the beta twice, and used two different keys in the hope that the initial key was corrupt.  This was not the problem.  Office seems to be working correctly, but the title bar is red, and has a comment "(Product Activation Failed)".  I have tried activating using Word and Excel, and both exhibit the same problem, the activation code is accepted, but the product does not activate.


    Log Name:      Application
    Source:        Application Error
    Date:          11/23/2009 8:02:01 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      MediaPC7
    Description:
    Faulting application name: Setup.exe_Microsoft Setup Bootstrapper, version: 14.0.4514.1004, time stamp: 0x4abe486f
    Faulting module name: ole32.dll, version: 6.1.7100.0, time stamp: 0x49eeaafb
    Exception code: 0xc0000005
    Fault offset: 0x000000000002892e
    Faulting process id: 0x1560
    Faulting application start time: 0x01ca6ca1b9347630
    Faulting application path: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe
    Faulting module path: C:\Windows\system32\ole32.dll
    Report Id: f868c220-d894-11de-aa79-001bb9a300f8
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-24T01:02:01.000000000Z" />
        <EventRecordID>10547</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MediaPC7</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Setup.exe_Microsoft Setup Bootstrapper</Data>
        <Data>14.0.4514.1004</Data>
        <Data>4abe486f</Data>
        <Data>ole32.dll</Data>
        <Data>6.1.7100.0</Data>
        <Data>49eeaafb</Data>
        <Data>c0000005</Data>
        <Data>000000000002892e</Data>
        <Data>1560</Data>
        <Data>01ca6ca1b9347630</Data>
        <Data>C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe</Data>
        <Data>C:\Windows\system32\ole32.dll</Data>
        <Data>f868c220-d894-11de-aa79-001bb9a300f8</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Office Software Protection Platform Service
    Date:          11/23/2009 8:01:57 PM
    Event ID:      1003
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      MediaPC7
    Description:
    The Software Protection service has completed licensing status check.
    Application Id=59a52881-a989-479d-af46-f275c6370663
    Licensing Status=
    1: 128a057a-7e95-4063-b296-c54c5f3d3f3a, 1, 1 [(0 [0xC004E003, 0, 0], [( 1 0xC004F056 30 0 msft:rm/algorithm/volume/1.0 0x00000000 0)(?)( 1 0xC004F056 30 0 msft:rm/algorithm/volume/1.0 0x00000000 0)(?)(?)(?)])(1 )(2 [0x00000000, 0, 0], [( 5 0xC004FE00 30 0)( 5 0xC004FE00 30 0)( 1 0x00000000 0 0 msft:rm/algorithm/flags/1.0 0x00000000 0)( 7 0x00000000 2010/10/31)(?)( 9 0x00000000 0xC004F056)])]
    2: 26adec89-edf3-4adc-a3fc-c865f1a9f71f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]


    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Office Software Protection Platform Service" />
        <EventID Qualifiers="16384">1003</EventID>
        <Level>4</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2009-11-24T01:01:57.000000000Z" />
        <EventRecordID>10546</EventRecordID>
        <Channel>Application</Channel>
        <Computer>MediaPC7</Computer>
        <Security />
      </System>
      <EventData>
        <Data>59a52881-a989-479d-af46-f275c6370663</Data>
        <Data>
    1: 128a057a-7e95-4063-b296-c54c5f3d3f3a, 1, 1 [(0 [0xC004E003, 0, 0], [( 1 0xC004F056 30 0 msft:rm/algorithm/volume/1.0 0x00000000 0)(?)( 1 0xC004F056 30 0 msft:rm/algorithm/volume/1.0 0x00000000 0)(?)(?)(?)])(1 )(2 [0x00000000, 0, 0], [( 5 0xC004FE00 30 0)( 5 0xC004FE00 30 0)( 1 0x00000000 0 0 msft:rm/algorithm/flags/1.0 0x00000000 0)( 7 0x00000000 2010/10/31)(?)( 9 0x00000000 0xC004F056)])]
    2: 26adec89-edf3-4adc-a3fc-c865f1a9f71f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]

    </Data>
      </EventData>
    </Event>
    • Moved by Ted WayMicrosoft employee Wednesday, November 25, 2009 9:45 PM Activation-related (From:Microsoft Office 2010 Beta)
    • Moved by Siddharth Chavan Wednesday, April 28, 2010 10:45 AM Forum Consolidation (From:Microsoft Office 2010 Volume Activation (to be retired))
    Tuesday, November 24, 2009 10:42 AM

Answers

  • Can you try activating (setting the key) through control panel / uninstall a program / right-click Office 2010 / choose "Change" (not uninstall). From the setup dialog that comes up (may take a minute) you are supposed to be able to enter a key (I cannot myself; possibly because mine was installed with an MSP and is set to use an Office KMS). But I have been told that you can do this.


    Jerry
    • Marked as answer by ddewey Wednesday, November 25, 2009 2:43 PM
    Tuesday, November 24, 2009 1:37 PM

All replies

  • Can you try activating (setting the key) through control panel / uninstall a program / right-click Office 2010 / choose "Change" (not uninstall). From the setup dialog that comes up (may take a minute) you are supposed to be able to enter a key (I cannot myself; possibly because mine was installed with an MSP and is set to use an Office KMS). But I have been told that you can do this.


    Jerry
    • Marked as answer by ddewey Wednesday, November 25, 2009 2:43 PM
    Tuesday, November 24, 2009 1:37 PM
  • Thanks Jerry --  Apparently, using the installer to set the activation key did the trick.  Office had to re-install itself, which took a while... and required a reboot.  When it came back, I ran Excel, but Excel was reported as unactivated... but offered to complete the activation.  The activation completed, but excel still had a red-bar.  Re-running excel and the warning was finally fixed!
    Wednesday, November 25, 2009 2:47 PM
  • I was having the same issue and this did the trick for me.
    Thanks, Jerry.
    Sunday, January 10, 2010 3:50 AM
  • I was also having the same problem. Thanks Jerry your suggestion did the trick...

    Thursday, March 25, 2010 2:22 AM
  • This solved my problem... :D

     

    thanks Jerry, I am eternally greatful... :))

     

    you're my favorite ham from now on...! :D

    Wednesday, February 16, 2011 3:53 AM
  • I'm having the same "Product Activation Failed" problem on my installation of Office 2010 Pro.  I tried your suggestion of changing my MAK key through the control panel, change option, but every time I try it, the "Please wait while setup prepares the necessary files" dialog box comes on for a few seconds, then disappears, then nothing happens (even when I have the Office 2010 install disk in my DVD drive).  

    This is also after trying to change the MAK key inside Word's help menu and through the command prompt using various "ccscript ospp.vbs" commands.  Is there anything else you can suggest?  Thanks in advance.

    Saturday, February 26, 2011 4:57 PM
  • Thanks Jerry........
    Thursday, June 23, 2011 7:31 PM
  • ZenAgain I also have this problem. I'm just not able to input a key. --> Control panel, change option, but every time I try it, the "Please wait while setup prepares the necessary files" dialog box comes on for a few seconds, then disappears, then nothing happens (even when I have the Office 2010 install disk in my DVD drive). 

    The error that I can get fron the logs is:

    Description:

      Setup did not complete successfully. We are sorry for the inconvenience.

    Problem signature:

      Problem Event Name: Office12Setup
      Problem Signature 01: {10140000-0F00-0000-0000--0000000FF1CE}
      Problem Signature 02: 14.0.4755.1000
      Problem Signature 03: X
      Problem Signature 04: 1603
      Problem Signature 05: Word.en-us\setup.xml
      Problem Signature 06: X
      Problem Signature 07: X
     OS Version:      6.1.7600.2.0.0.256.4
      Locale ID:           2057
    Additional information about the problem:

      LCID:    1033

    And

    Faulting application name: Setup.exe_Microsoft Setup Bootstrapper, version: 14.0.4755.1000, time stamp: 0x4b989df1
    Faulting module name: ole32.dll, version: 6.1.7600.16624, time stamp: 0x4c297c56
    Exception code: 0xc0000005
    Fault offset: 0x0002f367
    Faulting process id: 0x1308
    Faulting application start time: 0x01cd1707bb5f9ec1
    Faulting application path: C:\Program Files\Common Files\Microsoft Shared\OFFICE14\Office Setup Controller\Setup.exe
    Faulting module path: C:\Windows\system32\ole32.dll
    Report Id: 069acf7a-82fb-11e1-b25b-001cc49812a4

    I'm open to Ideas.

    Thanks

    Jonno

    Thursday, April 12, 2012 12:10 PM
  • Hi Jonno,

    can you try a Control Panel ->Programs and Features->Office->Change->Repair ?

    it seems that your Office installation is damaged.


    Don

    Thursday, April 12, 2012 9:36 PM
  • Hi there Don,

    If I try a Control Panel ->Programs and Features->Office->Change->Repair
    Notting appears happens, however if I then check the Application log files I get the following;

    Beginning a Windows Installer transaction: {90140000-0011-0000-0000-0000000FF1CE}. Client Process Id: 5588.

    Starting session 0 - ‎2012‎-‎04‎-‎13T12:28:38.134549200Z.

    Product: Microsoft Office Professional Plus 2010 -- Configuration completed successfully.

    Windows Installer reconfigured the product. Product Name: Microsoft Office Professional Plus 2010. Product Version: 14.0.4763.1000. Product Language: 0. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.

    Ending a Windows Installer transaction: {90140000-0011-0000-0000-0000000FF1CE}. Client Process Id: 5588.

    Product: Microsoft Office Proof (Spanish) 2010 -- Error 1706. Setup cannot find the required files.  Check your connection to the network, or CD-ROM drive.    For other potential solutions to this problem, see SETUP.CHM.

    Product: Microsoft Office Proof (Spanish) 2010 -- Error en la configuración.

    Windows Installer reconfigured the product. Product Name: Microsoft Office Proof (Spanish) 2010. Product Version: 14.0.4763.1000. Product Language: 3082. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.

    Ending a Windows Installer transaction: {90140000-001F-0C0A-0000-0000000FF1CE}. Client Process Id: 5588.

    Ending session 0 started ‎2012‎-‎04‎-‎13T12:28:53.903451200Z.

    So it appears that the application is trying to do something but 1/2 way through the process change to SPANISH. BTW I installed English.

    Thanks
    Jon

    Friday, April 13, 2012 12:41 PM
  • Jonno,

    the English edition includes "companion" proofing languages (Spanish and French) - it looks like these are damaged.
    I suggest a complete uninstall of Office - any and all versions you may have currently installed.
    You may need to use the guidance in this article to remove the damaged components:
    http://support.microsoft.com/kb/290301


    Don

    Saturday, April 14, 2012 5:49 AM
  • I got this same error and this answer fixed it.  I am using Win7 with Office 2010.  I entered my Key and chose the "Standard" installation rather than "Custom" and it worked fine.  But I had to restart my laptop twice in order to get everything back to normal.  I did not lose any Outlook email or contacts etc.  many THANKS!
    Thursday, June 21, 2012 5:37 AM
  • Thanks so much!!!  I just spent 3 hrs. trying to figure out the problem on Microsoft's website.  If you were close I'd kiss you!
    Tuesday, January 08, 2013 4:56 PM
  • After having crashed my computer, I had to reinstall OFFICE 2010 prof.
    After the test period I kept receiving the message to autenticate.
    I tried with the correct MAK key, but kept receiving the error 2503.
    I uninstalled, installed office 2010, without prevail.
    Having called the helpdesk on 14/1/2013, which confirmed the exact MAK key, I was transferred to technical support.
    Tom was unable to help me and told me that I had to return to my company, where I retired or pay a Microsoft engeneer 299,-€ to come and fix the problem.
    Having looked on the internet, I found a Jerry Ham who gave a simple fix:
    Goto settings, Programs,
     right click the mouse,
     choose the option change product key, reintroduce the product key
     and let Microsoft reconfigure the Office 2010

    Everything is solved!!!! Thanks Jerry, you saved me 299,-€

    Tuesday, January 15, 2013 10:25 AM
  • It works for me Many thanks!!
    Friday, July 19, 2013 4:45 PM