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Office 2007 Pro Plus Install

    Question

  • While installing from CD, install opens dialog box stating setup cannot find various files (excel.u-us, access.en-us, proplsww.cab). After installing Enterprise trial version, the only cannot find is the proplsww.cab. The files are on the CD, but cannot be found on install. CD is from multi license and is valid.

     

    Any ideas? I've unstalled/installed several times, stripped down OS for install, made sure all 2007 add ons are gone but no success.

     

    Thanks.

    Sunday, January 06, 2008 1:35 AM

All replies

  •  

    I am having the same problem, installing from a multi-license, Office 2007 Professional Plus, on a Windows XP computer.  I have used the disk successfully for several other installs before.

     

    When I try to install I get the following message about halfway through the install:

    "Setup cannot find ProPlus.ww\ProPlsWW.cab.  Browse to a valid installation source, and then click OK."

     

    I looked on the disk and the file is there, I tried browsing directly to it, and I get the same pop-up, or "invalid location."

    It wont let me copy and paste the file to another folder.

    I made sure I have all XP updates installed.

     

    I am out of ideas.  Any help out there?

    • Proposed as answer by cmejia916 Tuesday, May 12, 2009 11:14 PM
    Monday, January 21, 2008 10:30 PM
  • Did you find a cure for the problem I am getting the same problem when trying to install Office 2007 Professional Plus, on a Windows Vista computer

    Tuesday, February 12, 2008 3:49 PM

  • No, I did not, and I tried a lot of things.  I installed the MS Pro Plus 2007 demo version, hoping that we will have an answer before the 3 month trial expires.
    Tuesday, February 12, 2008 7:33 PM
  • No cure yet. I am waiting for a chance to talk to MS directly. The solution proposed by others is to format the HD and start from scratch, but that sounds a little time consuming to install a version of Office 2007 that will work just fine as a trial!?! Good luck!

    Jason
    Wednesday, February 13, 2008 12:20 AM

  • Good luck to you too, and please keep us posted!  One of the computers I was installing on was a brand new Dell laptop, and the disk didn't work on any of 4 computers I tried, so it doesn't seem like the reformat thing will work.  (Otherwise it would just be on one computer?)
    Wednesday, February 13, 2008 12:36 AM
  • Point it to the root directory of the Install CD.

    Tuesday, February 19, 2008 4:14 AM
  •  Drews222 wrote:

    Point it to the root directory of the Install CD.

     

    No go - I have tried this many times. It will appear to start installing again, but the same message appears soon after. Thanks though.

    Tuesday, February 19, 2008 11:59 AM
  • I am having the same problem installing Office 2007 Enterprise from DVD. Several files are asked for with different names. I can move to another file by pointing to the root folder for the installation, but then another file is asked for... I've clicked over 200 times and still files can't be found, even though they'e been "found" before and are on the DVD. I've also copied from the DVD to HD and tried to install from there with exactly the same result.

     

    Internet searching shows that this problem has been reported several times over several months and nobody has found an answer which works for most users.

     

    I would hope that Microsoft will recognise this issue and find out what the problem is. It seems to me that it must be a simple bug whereby information which should be available to the computer - the installation folder - is not being located and stored properly.

     

    (Here is a link to a folder containing crude videos where

    1. I have copied to HD and have to repeatedly click OK.

    2. A renewed attempt to install from DVD has been made.

    Attempt to install from HD

    Attempt to Install from DVD  )

    Saturday, February 23, 2008 10:25 PM
  •  Jim Brook wrote:

    ...

    Internet searching shows that this problem has been reported several times over several months and nobody has found an answer which works for most users.

     

    I would hope that Microsoft will recognise this issue and find out what the problem is. It seems to me that it must be a simple bug whereby information which should be available to the computer - the installation folder - is not being located and stored properly

    ...

     

    I agree that Microsoft should formally recognize that there is a real problem here. I have spent literally hours on Microsoft's site and other web sites looking for a solution.  I have encountered many posts from several disgruntled folks who have tried everything that has been suggested, to no avail.  I also have tried the many suggestions without any success. 

     

    Is there anyone from Microsoft reading these posts who has the ability to suggest to the powers that be to acknowledge this issue, and come up with something more than a few "Try this...what happens if you do this?...Well, that worked for the last guy, how about this? No? Well try this..." suggestions.   At the least, help us out here by giving an exhaustive list of what the possible reasons are why the setup program would deem invalid the actual installation CD (obvious reasons not withstanding), or some diagnostic that could tell us why setup thinks the file is missing when it's right there on the CD! (the same CD that can be used to install without any problems on another given PC).

    Monday, February 25, 2008 1:07 AM
  • I spoke w/MS briefly. They informed me that my primary support is my technical department. The install problem is present on many installs for them, some desktops and some laptops. They are awaiting a "fix" for the problem. Of course, for $49.95 MS will be happy to work with me at my home via phone where the install problem is occuring.

     

    I understand the fee, but this software is the latest and greatest version of Office that my employer purchased an initial multi-license to cover the first migration to 2007 and many are not utilizing simply becasue it won't install. The msi files are there but will not open/unpack/function.

     

    A bug fix needs to be available.

     

     Jim Brook wrote:

    Internet searching shows that this problem has been reported several times over several months and nobody has found an answer which works for most users.

     

    I would hope that Microsoft will recognise this issue and find out what the problem is. It seems to me that it must be a simple bug whereby information which should be available to the computer - the installation folder - is not being located and stored properly.

    Monday, February 25, 2008 2:15 AM
  • I totally agree. It must be a bug. And as such it's not the territory of the technical department in an organisation. I worked in such a capacity for years and I've tried all the obvious things. And if the tech dept could fix it we would have learned about it by somebody's post by now.

     

    Do I understand from your post that MS itself is experiencing the problem and that they are trying to find the solution? That would surely indicate that it's outside the realm of a straightforward issue.

     

    A fee should not be charged to install standard software on computers that are nearly new, well spec'd, well-maintained, fully secure and install many other kinds of software without any trouble - this is a description of my computer and I'm sure of many of the others who've posted about this problem.

     

    Monday, February 25, 2008 3:57 AM
  •  

    Hi Guys,

     

    Most of the time that people experience an issue with the install where it prompts for the file it is related to cd read issue.

     

    Please try copying the entire contents of the disc to a folder on the HD somewhere (maybe desktop?) and run setup from there.

     

    There are two things to look for #1 does it copy the contents of the disc to the HD completely? If not there may be an issue with the disc or cd\dvd drive. #2 After successfully copying the entire contents of the Cd to a folder on the HD and running setup does it complete or does it continue to prompt for a file? If it still prompts for a file, does it prompt for the same file or a different file?

     

     

     

    Monday, March 10, 2008 4:40 PM
  • Hi there,

     

    I did specify in my post that it would not let me copy the contents anywhere else.  Also, I had used the disk several times before successfully, and the CD/DVD drive for several other disks.

     

    Can anyone else copy and paste the disk?

     

     

    Monday, March 10, 2008 4:48 PM
  •  

    If you cannot copy the contents of the media from the cd to a local folder, then the issue you are having is a disc read issue. Either the CD has a problem or the drive.

     

    Since you are trying to only copy the files, it has nothing to do with the installation itself.

     

    Do you have a second machine that you could use to attempt to copy the files from the disc to a local drive?

     

     

    Monday, March 10, 2008 4:52 PM


  • I tried it on several computers.  It was working (the CD) for about a year, and then just stopped working one day.  Why would that be? The CD was kept in it's sleeve, in an office, had no scratches or other marks.
    Monday, March 10, 2008 4:57 PM

  • Oh, also, I think I should mention that when it didn't let me copy and paste the contents, it said it was because they were protected (I do not remember the exact message now) not because there was a read error on the disk.
    Monday, March 10, 2008 4:58 PM
  •  

    There is no reason that I can give you that your media is no longer readable on several computers.

     

    You can call MS at 800-426-9400. They may be able to help with replacement media.

     

    Thanks

     

    Monday, March 10, 2008 4:59 PM
  • Hi Mike,

     

    Several people who have had this problem have mentioned here or elsewhere that they have copied the contents to a hard drive as part of their attempts to resolve this issue - but found no improvement. This applied to me.

     

    What I have had to do was completely rebuild my Vista installation from scratch. I took care to install Office 2007 first thing, after Vista had finished the fully updating process. The installation of Office from the original DVD (and DVD drive) then proceeded without a hitch.

     

    I maintain that there is a bug in the install process which prevents install under some conditions as yet unknown.

     

    Monday, March 10, 2008 5:03 PM
  •  

    To add to the thread, I just experienced this.  Brand new Vista w/SP1 install (no SP1 upgrade, but vista w/SP1), all updates, downloaded SW_CD_Office blahblah from microsoft from SA for Office Pro Plus 2007 (446MB download exe), extracted straight to HD.

     

    Extraction showed no errors.

     

    Went through install and pretty much checked everything ON (not default).

     

    Walked away, came back to "Browse for Folder" dialog saying "setup cannot find ProPlus.WW\ProPlsWW.cab.  Browse to a valid installation source, and then click OK."

     

    When pointing to the ProPlus.WW folder, I would get "invalid location".  When pointing it to the folder I originally extracted the .exe to (the parent of ProPlus.WW folder), it would sit and wait for a couple minutes and then come back.

     

    I tried re-unzipping the .exe and then it said that the file was corrupt.  So I'm re-downloading the whole 446MB again and will tray again.

     

    It's worth mentioning that I've run previous Office 2007 individual app installation setup.exe's on this computer, but never completed the install.  I tried the "individual app" version, thinking I'll just install word, outlook, excel and ppt because that's what I had extracted previously on the network  -- yes, the first couple of runs of setup.exe ran from a network-based install, but I always canceled out of it before actually going through any of the product installs.

     

    Other stuff on this computer:

    - vmware server 1.0.4 w/xp instance w/office2007 installed

    - adobe reader 8

    - nothing else

     

    We'll see how it goes with the re-download and I'll point it to the new extraction.  Else I'll have to abandon the plus and just go with professional or enterprise.

     

    -- time passes --

     

    ok, I completed that and it worked.  Don't ask me why.  Specifically, I re-downloaded the entire .exe from MS with the same download manager, from the same computer on the same dock on the same network (within hours of each other within the same session), pointed the exe to extract to a different directory (office2007-2) from the original extraction (office2007) and it sat for another 10 minutes and then the green bar shot right and it said it was successfully installed.

     

    Makes me want to have been running regmon and filemon when it was failing to determine what setup was trying to read.  Darn, it installed so I can't find out Smile

     

     

     

     

    Sunday, March 16, 2008 5:57 AM
  • Installed fine on my HP running Vista

    But had the same problem on my Dell running XP Pro.

    "Couldn't find the file... Wouldn't let me copy to the HD."

    I put the disk back in the Vista machine and was able to copy the file to the desktop and then to my thumb drive.

    I realized the the problem was not the system... It was the disk format.

    The install disk was a DVD-R.

    I burned it to a DVD+R from the Vista machine and it installed cleanly on the Dell running XP.

    I hope this helps.

     

     

     

    Thursday, March 20, 2008 12:34 AM
  • Further comment which may be helpful to people having this problem or to the programmers who are tracking down this problem (always hopeful that somebody in Microsoft would care  enough to track this problem down!).

     

    I have just reinstalled my computer from scratch. First Vista then Vista updates then Office 2007 Enterprise from the DVD. The original problem recurred - the install reported numerous files missing.

     

    But then I realised that what I had thought was a clean install was not quite so. I had not selected the reformat option but the option which installed into the original partition and put the old files into Windows.OLD.

     

    So reinstall Vista this time using the format option. This time success in installing Office 2007 from the DVD.

     

    My guess is that the issue is something to do with permissions.

     

    But I must ask: Why isn't it possible for the error trapping in the install routine to accurately state the problem instead of spuriously stating that certain files can't be found?

     

    Monday, June 09, 2008 8:20 AM
  •  

    I have the same issue here.

    If I look at the ProPlusWW.cab on my media, it is there. If I look at the properties - Digital signature - Details 

    I can see the digital signature lS INVALID !!!

    so on my media, the .cab file is not correctly signed, or the contents has been changed.

     

    anyone else the same issues ? That might be the reason that the setup keeps on asking for it even when it is there: it is there but invalid !!!

     

    Ben

    Monday, June 09, 2008 3:26 PM
  • I had this problem when  trying to instal Office on new laptop - with Vista.

     

    When I tried to unzip and extract the folder PROPLUS.WW to see what was in it, it said there were corrupted files.

     

    At this point I decided to instal Office 2000 for the time being.

     

    I then tried unzip on my old PC CD Rom and it unzipped fine.

     

    Then I copied folder PROPLUS.WW to a memory stick using my old computer and CD ROM.

     

    I tried instal again.

     

    As I already had 2000 on the laptop I did an upgrade to 2007 and when instal said it couldn't find the folder I directed it to the memory stick and all went fine.

     

    So new DVD R/W could not read as well as old CD ROM. Is this a clue?

    Saturday, June 21, 2008 12:36 PM
  •  rocky100 wrote:

    Did you find a cure for the problem I am getting the same problem when trying to install Office 2007 Professional Plus, on a Windows Vista computer

    Did you get a solution? I'm having the same problem. I'm new to this thread and any help would be useful.

    Sunday, June 29, 2008 8:12 AM
  •  

    Alright, I found a fix that worked for me, but as internet abbreviations go, YMMV.

     

    I was dealing with a machine that previously had 03 with a recent 07 migration (1 of 4,600 computers).  One machine was giving this exact error.  I tried installing from our share, copying the install and running it locally, replacing the cab file with another, all with no luck.

     

    Just now I went into the registry and removed the 11.0 folder under local machine/software/Microsoft/Office/ and tried another manual install and it went without a hitch.

     

    If you guys have access to the registry and are willing to try this and report back, it might help out a lot of people, as answers on a fix for this are slim to none on the net.  I had given up, already backed up the user's data, and was getting ready to re-image the machine and thought I'd give this one last go.

    • Proposed as answer by sagua73 Monday, February 07, 2011 12:59 PM
    Monday, June 30, 2008 6:05 PM
  • I had the same problem, installing from a multi-license, Office 2007 Professional Plus, on a Windows XP machine. During the install, the following message would pop up about halfway through the install:

     

    "Setup cannot find ProPlus.ww\ProPlsWW.cab.  Browse to a valid installation source, and then click OK."

     

    So, I decided to use nork's suggestion.

     

    Go to Start, click on Run, type in regedit and edited the registry - i.e., delete the 11.0 folder under local machine/software/Microsoft/Office/

     

    Reboot the machine, and then install Office.

     

    Worked like a charm. Thanks Nork.

    • Proposed as answer by 1waterman Tuesday, November 09, 2010 4:14 AM
    Friday, July 04, 2008 2:53 AM
  •  

    Nice!  2 for 2, I hope it works for everyone else as well as it did for us.  This was a huge headache!
    Monday, July 07, 2008 3:54 PM
  • I tried the registry fix in this posting. Didn't work. I have had this issue just on specific machines. I don't believe for a moment that my CD is bad. I can install it on other systems with no issue. It keeps looking for the ProPlus cab file (as everyone knows)... now my next move is to clear the MSOCACHE directory from the root of the C: drive. FYI. The PC had Office 2003 on it. Like most of them. Some PC's fail to install this and it's always the same CAB file issue. I'm thinking it's deeper in the registry. Anyone have any more ideas for this one? Thx

    Tuesday, August 19, 2008 4:01 PM
  • Well there was no MSOCache directory on the affected PC. I did notice that under Program Files there is a folder called Microsoft Frontpage. I cannot delete it. It says the folder BIN is in use by another person or application. I have a valid copy of MS Office 2007 Pro Plus. The CD is not dirty or bad. I see some earlier posts blaming the media that the information is on...I don't think that's the issue. If I had to guess??? it's a registry setting. I have looked all over the Internet for an answer. I don't see one yet.

    Tuesday, August 19, 2008 5:14 PM
  • Was there ever a solution to this problem? I'm having it now and have not had any luck resolving it, although I tried all the suggestions listed here so far.

    Thanks in advance!

    Linda
    Monday, September 08, 2008 1:52 PM
  •  Nandu Nayar wrote:

    I had the same problem, installing from a multi-license, Office 2007 Professional Plus, on a Windows XP machine. During the install, the following message would pop up about halfway through the install:

     

    "Setup cannot find ProPlus.ww\ProPlsWW.cab.  Browse to a valid installation source, and then click OK."

     

    So, I decided to use nork's suggestion.

     

    Go to Start, click on Run, type in regedit and edited the registry - i.e., delete the 11.0 folder under local machine/software/Microsoft/Office/

     

    Reboot the machine, and then install Office.

     

    Worked like a charm. Thanks Nork.

     

    I have been having loads of problems trying to install Office 2007 Pro Plus on a new Acer Aspire laptop running windows Vista,

    after finding the above quote it took me about 5 min to sort the problem so i had to repost it as a thankyou, hopefully it will work for most of you,

     

    Go to Start, click on Search n type regedit, i then went into local machine/software/Microsoft/Office where i deleted the 12.0 folder,

    Reboot your machine and then install Office,

     

    Brilliant, thnx to all those that post solutions like this when Microsoft don't seem to know the problem or just want to charge you to fix there bug........

    Friday, October 10, 2008 10:37 PM
  • So, I was running into this problem as well - actually I still have it, and just found this thread. 
    I've got the technet version of ProPlus, and was installing from the iso mounted with d-tools 4.30.1.   I'm in vista (sp1) and the iso was on my desktop.  I am resonably sure that there are no issues with the iso.

    I too was able to browse to the folder - the cab is present.  I even tried copying the cab to a folder (named "ProPlus.WW" to appease the installer) on my destop.  I pointed the installer to that folder, no dice.   I am able to browse to that cab, and open/explore it.  Everything looks fine.  Futher, I've used the iso once before on another machine and had no issues:

    One thing I will note here (that nobody else seems to have owned up to) that this is the second time I am installing on this machine.  The first time I tired the install, it canceled for some reason (perhaps one of my keystrokes got placed on the installer and it hit the cancel button... I have no idea, but it's a possibility).   The Office Install window came back with "Installation has been canceled." so I'm guessing that is what happened.  What I do know is that I didn't cancel it on purpose and wasn't even aware of the cancel until I saw that message. I'm about to try the fixes above, and will report back with the results.

    My theory is that the issue with the installer is that it doesn't clean itself up after a canceled install, OR it doesn't clean canceled installs up once the new install is initiated.  Either way I'll let you know.

    To the people who posted above, an important detail is if whether or not you had a previous install canceled or not.  This will ultimately help with a solution.  Chime in if you've got the time.  I'm gone to manually clean up and re-install.  Wish me luck.

    Ohh ya, I did not click 'custom install' either time, I used the Express Install option.
    Tuesday, December 02, 2008 3:25 PM
  • So I'm BACK and I have a working install.

    I'm running Vista SP1 (fresh install) and had the same issue installing ProPlus (missing cab), but I had an aborted install for some reason.

    I tried deleting the reg keys, and temp files in the app data folder... All kinds of things.  Each followed by a reboot.

    Nothing worked.

    Recall from the message above, I copied the iso, from a network share, to my desktop and mounted with d-tools 4.30 (SDPT 1.56).

    The file copied over fine, I was able to mount and explore it and even extract/open the missing cab.  Nothing worked..

    So I mounted across the network to the source file and was able to complete the install.

    Something MUST have been damaged in the copy, or the installer did not like the install from the local OS.   I'm not sure, but I'm good now.

    I'm out.
    Tuesday, December 02, 2008 4:39 PM
  • Ladies and Gentlemen, I think we have a solution.  Although this reply is later than most, I tried this solution (deleting the specified key in the registry) and the installation of Office 2007 Enterprise went straight through.  Up until then, I had been battling these same errors. 

    I'm a bit disappointed that Microsoft has STILL not addressed this problem even at this late date.  I feel bad for those who are novices and don't know to come to the MS web site to search for answers.
    Sunday, February 08, 2009 4:29 AM
  • try pointing to the DISK you are installing from and not the Folder or File where it is located..   worked for me..
    Monday, April 20, 2009 8:24 PM
  • After spending several hours over several days including 4 hours on the phone with MS, I finally was successful installing Office Pro 2007.

    I tried every solution I found on the boards except reformatting.

    Tried copying install disc to HD and mounting to virtual drive.  No luck.
    Tried Deleting registry keys, no luck.
    Tried everything.

    Finally I found some torrents and after a few tries I found one that worked.  ISO files didn't work but this torrent actually was the install files.
    http://isohunt.com/torrent_details/66485481/office+2007?tab=summary

    I used my legit product key and it worked.
    Sunday, May 03, 2009 5:27 AM
  • While installing from CD, install opens dialog box stating setup cannot find various files (excel.u-us, access.en-us, proplsww.cab). After installing Enterprise trial version, the only cannot find is the proplsww.cab. The files are on the CD, but cannot be found on install. CD is from multi license and is valid.

     

    Any ideas? I've unstalled/installed several times, stripped down OS for install, made sure all 2007 add ons are gone but no success.

     

    Thanks.


    Tuesday, May 12, 2009 11:12 PM
  • I ended up copying over the proplsww directory locally to the system I was trying to install to and the setup completed after it prompted about the proplsww.cab not being able to be found on the network share (even though it was there).

    I was running the setup from a network share and had deleted the reg entries with no dice.

    Tuesday, June 02, 2009 10:05 PM
  • Hello all,

    I'm a newbie here - have the same problem when trying to install this software.  I tried almost everything suggested on this forum but still no luck.  I am curious about the 'torrents' that you mentioned here.  What is this?  I tried to access the link you posted and couldn't get anything there. 

    Any other suggestions please??

    Thanks for any help provided!
    Sunday, June 21, 2009 2:39 AM
  • Hi everybody.

    I had just the same problem.
    Solution? Disabled my internet conection, et voilá! It worked.

    Thanks.
    Monday, July 20, 2009 11:33 PM
  • Hello,

    I was able to get the 'missing' file by doing this:

    1- Create a folder on your hard drive call it office 07 and Copy the contents of the cd microsoft office 2007 pro to this location.
    2- Download the "missing" file from here http://www.gegereka.com/?query=proplus.ww%20proplsww.cab
    3- save it unziped on your desktop. Then unzip it to the location your drive letter\office 07 \ProPlus.WW . This will overwrite the original file.   
    Run setup again and when asked for the file point it to that location.

    This worked for me.

    Cheers & good luck to all!
    Tuesday, July 21, 2009 3:47 AM
  • I've had this problem this morning.

    I had the install files copied them to a memory stick, copied them to the desktop of the computer and started the install from the files on the hd.  When the file error showed I told it to look on the memory stick under the root of the install folder for the files.  It worked first time.

    it wouldnt install from memory stick alone but took the files from there and installed office.
    • Proposed as answer by willowgirl0 Wednesday, September 02, 2009 2:22 AM
    Wednesday, July 29, 2009 1:49 PM
  • i did what  Ldoubleeasy on 10/8/08 did regarding the registry and it worked perfect. 
    Wednesday, September 02, 2009 2:24 AM
  • On a virgin new installation of XP the office 11.0 folder was 12.0.  I tried deleting this anyway and still got the Proplus cab error.

    The copy of Office 2007 is unopened, genuine copy, I think has been on the shelves for a while. 

    The fix I have done and works is to download the free Office 2007 trial from Microsoft.  Then use the product key from the disc to activate the product.  Hey presto it works!
    Friday, October 02, 2009 5:55 PM
  • Having the same problem as everyone else here. started to install office 2007 at 11am. it is now 9:30 and I am very upset!! Started at the very top of this page and still can't get it to install. I've tried every step of every solution posted here. I even did the download of the trial version and guess what. I've got the trial version, but the dirty b--tards found the loop hole that fixed their screwup and the product key from the box will not activate the program! I am fed up with Microsoft!! I wish I could get away with producing defective products then tell people there is no problem with them, then charge an arm and a leg to tell them that! I am out of ideas, and this has stumped every computer genius I know. THank you Microsoft! I love your $400 paper weights!
    • Proposed as answer by Kelly E Monday, February 08, 2010 12:48 PM
    Saturday, February 06, 2010 3:46 AM
  • I, too, had the same problem....tried for 2 freakin' weeks to get it installed with no luck.  Read elsewhere where some people were having success using a different drive, so I borrowed an external DVD from a friend and it installed the first time! 
    • Proposed as answer by Kelly E Monday, February 08, 2010 12:50 PM
    Monday, February 08, 2010 12:50 PM
  • Hey All!  This worked for me!  Thanks!
    Thursday, November 04, 2010 7:55 PM
  • Yepper Folks... That was the ticket for me as well.  Brand New Win-7 ThinkPad.  I zapped 11.0... rebooted... tried it again (for the bazillionth time) and it finally worked. YippieSkippie now it's time for some updates... Thanks All :o)
    Wednesday, November 17, 2010 9:22 PM
  •  

    Alright, I found a fix that worked for me, but as internet abbreviations go, YMMV.

     

    I was dealing with a machine that previously had 03 with a recent 07 migration (1 of 4,600 computers).  One machine was giving this exact error.  I tried installing from our share, copying the install and running it locally, replacing the cab file with another, all with no luck.

     

    Just now I went into the registry and removed the 11.0 folder under local machine/software/Microsoft/Office/ and tried another manual install and it went without a hitch.

     

    If you guys have access to the registry and are willing to try this and report back, it might help out a lot of people, as answers on a fix for this are slim to none on the net.  I had given up, already backed up the user's data, and was getting ready to re-image the machine and thought I'd give this one last go.

    Fabulous solution... delete both the 11 and 12 folders.. why do we need Microsoft tech?  They are not being very helpful.  
    Monday, February 07, 2011 1:00 PM
  • The Registry fix did not help me, but extracting the installation files from the .EXE into a temp folder worked.

    I ran "en_office_professional_plus_2010_x86_515486.exe /extract:c:\temp\Office2010", then pointed to "C:\temp\Office2010" after receiving the offending prompt, it worked. Note that I received the prompt for two files in that directory, so I pointed it both times to the above extracted location.

    Hope this helps everyone!

     

    Wednesday, June 22, 2011 9:53 PM
  • Hi Guys, 

     

    Solution to this is really easy...

     

    run setup from any location (extracted files location) choose an option to enter the serial key ..validate the key then click on customize option .

     

     

    Regards,

    Bharat Kakkar

    Saturday, October 22, 2011 9:18 PM
  • Pointing to the root directory of the installation worked!!!

    Blake Cheatham

    Monday, August 27, 2012 2:37 AM
  •  

    Alright, I found a fix that worked for me, but as internet abbreviations go, YMMV.

     

    I was dealing with a machine that previously had 03 with a recent 07 migration (1 of 4,600 computers).  One machine was giving this exact error.  I tried installing from our share, copying the install and running it locally, replacing the cab file with another, all with no luck.

     

    Just now I went into the registry and removed the 11.0 folder under local machine/software/Microsoft/Office/ and tried another manual install and it went without a hitch.

     

    If you guys have access to the registry and are willing to try this and report back, it might help out a lot of people, as answers on a fix for this are slim to none on the net.  I had given up, already backed up the user's data, and was getting ready to re-image the machine and thought I'd give this one last go.

    1. Problem not while reading from installation source.
    2. Problem when trying to install after removing previous version or reinstalling same version.
    3. Took the backup of the above registry key.
    4. Deleted the whole office key itself instead of 11 or 12 or 14.
    5. Worked like a charm!!
    6. Thanks a lot!! :)


    Computer is a box with magic called software.

    Monday, September 09, 2013 7:09 AM
  • thanks a lot!

    it worked after deleting the registry key in here:

    HKEY local machine-->software-->microsoft-->office

    i deleted the parent key itself instead of 11

    it is installing now.


    Computer is a box with magic called software.

    • Proposed as answer by MSzBest Monday, September 09, 2013 7:13 AM
    Monday, September 09, 2013 7:12 AM