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Outlook 2010 Keeps locking up

    Question

  • Ok, so this is the first time i am posting a question. I will do my best to include as much information as i can because i am really at my wits end with this one. Here is my issue.....

       A client my company supports recently changed their lending house, and with that came an email change over. Naturally we were the last ones to know about this. Almost every machine there is running Windows XP, and Outlook 2007. All of the XP machines running Outlook 07 are working just fine. (This is a domain environment). There are two workstations running Win 7 Pro and Outlook 2010. It is these two that have been the bane of my existence for a week now. Outlook will load, but when opening some emails it will freeze up to the point of needing a reboot to even get it to open again properly. I have expended all options i know of and am hoping someone can help me out with this. The following is some info regarding the types of accounts and what i have done to troubleshoot:

    They are POP mail accounts, and the server settings have been verified with the email provider (several times)

    Outlook 2010 has been uninstalled and reinstalled 

    Even a new domain profile will yield the same results with Outlook locking up when opening some emails

    All Add ins have been disabled

    Outlook will even lock up while opening emails in Safe Mode

    I have scanned the .pst files with scanpst.exeI went as far as to check the attributes of the domain profile associated with the broken email with one that is known to work fine

    This is specific to only Outlook 2010 and the domain workstations running Win 7 Pro

    I deleted one of the emails that locked up Outlook in the webmail interface

    Any one with any other suggestions please feel free to let me know. The next step we might take is to reload the workstations. Thank you in advance for your time and consideration rading this lenghty post!

    Thursday, December 27, 2012 5:35 PM

Answers

  • First Install the latest updates (make sure Outlook is fully patched). Next, Check to make sure Outlook is not in use by another process. Next, Investigate possible issues with add-ins. Next, Check to see if your mailbox is oversized. If yes try to decrease your mailbox size. Next, Repair your Office 2010 program. Also check to see if your antivirus software is up-to-date or conflicting with Outlook. Finally, if nothing works then i would recommend you to create a new use profile in outlook (in control panel > mail applet) and see whether it resolves the issue or not.

    Also just make sure that you don't save your .PST files in any network folders / shares, which is not recommended.


    DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

    • Marked as answer by Warpig3 Wednesday, January 02, 2013 2:03 PM
    Friday, December 28, 2012 3:00 AM
  • it looks like after much pain and suffering i did in fact find the answer. As Deva mentioned in the last sentence of his post, the .pst file was saved in a folder that was being redirected. I moved the .pst file to the local machine's C: drive and have not had any reports of Outlook crashing since. I really feel like this is something i should have caught earlier but lesson learned. Thank you Deva and Tony Chen for your replies.

    Justin Piessens Technical Specialist Helping Hand PC Services

    • Marked as answer by Warpig3 Wednesday, January 02, 2013 2:08 PM
    Wednesday, January 02, 2013 2:08 PM

All replies

  • I also forgot to mention that i have created new Outlook profiles. Also when setting up the same email account on one of our shop workstations running Outlook 2010 we have no issues. To me that seems to eliminate the email account itself as the problem, but i could be wrong about that.
    Thursday, December 27, 2012 10:59 PM
  • First Install the latest updates (make sure Outlook is fully patched). Next, Check to make sure Outlook is not in use by another process. Next, Investigate possible issues with add-ins. Next, Check to see if your mailbox is oversized. If yes try to decrease your mailbox size. Next, Repair your Office 2010 program. Also check to see if your antivirus software is up-to-date or conflicting with Outlook. Finally, if nothing works then i would recommend you to create a new use profile in outlook (in control panel > mail applet) and see whether it resolves the issue or not.

    Also just make sure that you don't save your .PST files in any network folders / shares, which is not recommended.


    DeVa, M.S., {MSFT} Please remember to mark the replies as answers if they help

    • Marked as answer by Warpig3 Wednesday, January 02, 2013 2:03 PM
    Friday, December 28, 2012 3:00 AM
  • Does the issue only happen in Outlook 2010 in your site? I notice that you've done all would do and issue seems to be gone after you create a new Outlook profile.

    Yes, there are several revevant files in profile such as SRS (send and receive settings), XML (navigation pane), outlprnt (printer configuration) and VBA project files ..etc. Launch Outlook in safe mode would not load macros and add-ins but the SRS and XML files corrupt easily and I agree that these files had been damaged somehow like Anti-virus or encrpytion software as Deva mentioned.

    Thus, create a new profile would be a good choice to re-create them to avoid some issue unexpected.

    Next time, if you meet the behavior again, please also try run "Outlook.exe /resetnavpane" to check the result. (which reset the XML file)

    Thanks.

    Tony Chen
    TechNet Community Support

    Friday, December 28, 2012 9:46 AM
  • Thank you very much for your response. I have already created new Outlook profiles on both machines having this issue. This is only happening with the computers running Outlook 2010. Short of reinstalling Windows i think i have tried everything at this point.
    Friday, December 28, 2012 9:50 PM
  • it looks like after much pain and suffering i did in fact find the answer. As Deva mentioned in the last sentence of his post, the .pst file was saved in a folder that was being redirected. I moved the .pst file to the local machine's C: drive and have not had any reports of Outlook crashing since. I really feel like this is something i should have caught earlier but lesson learned. Thank you Deva and Tony Chen for your replies.

    Justin Piessens Technical Specialist Helping Hand PC Services

    • Marked as answer by Warpig3 Wednesday, January 02, 2013 2:08 PM
    Wednesday, January 02, 2013 2:08 PM
  • You're welcome. And also thank you for sharing your experience here.

    Tony Chen
    TechNet Community Support

    Thursday, January 03, 2013 9:29 AM