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Calculate Email Response Time

    Question

  • How can I calculate the response time from when at e-mail is received to when it has been responded to.

    Using Ms access I’m able to import the sent email. What would be the best what for me to see how my team is doing, regarding the time we receive a email to response. One step further would be if I can also see the calculation to when then email was resolved . I wish I would have sent this message last month, but at this time I’m needing to see back for the past 30 days.

    Thank you for taking this challenge on. You guys help us little people out so much

    Tyler

    Wednesday, October 16, 2013 10:55 PM

Answers