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The converter failed to open the file

    Question

  • I have an issue with the latest Office Compatability Pack running under Windows Server 2008 R2 and MS Office 2003 (fully patched & updated). For any user other than the Domain Admin, trying to open a .xlsx, .docx or .pptx results in the error "The converter failed to open the file".

    I've tried uninstalling/re-installing the Compatability Pack - no change. I've tried saving (in this example) a .xlsx document to the desktop first before trying to "save as" a .xls - get the error "The converter failed to save the file".

    Can anyone help?

    Regards,

    Robert.

    Thursday, November 15, 2012 10:58 AM

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