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Word 2013 won't start

    Question

  • Word 2013 won't start, often.  Seems to happen after switching between desktop and modern interfaces.  I just get the marching dots running across the blue splash screen.  Restarting Windows 8 always fixes the problem, but not permanently.  I am running Norton Internet Security and Norton Antivirus software.  Any suggestions?


    • Edited by rzidle Friday, February 01, 2013 5:47 AM
    Friday, February 01, 2013 5:46 AM

Answers

  • Hi,

    In the situation, I would suggest to start Word in safe mode and try disabling the video hardware acceleration to see if it can be helpful:

    Blank UI or video driver crash

    You might see blank UI or the UI disappears when hover in Office programs. Or your video driver might crash or hang.

    Workaround    Try to update your video card driver and/or click File > Options > Advanced > Display, and then check the Disable Video Hardware acceleration box.

    If you don’t see this box, you can set the regkey DisableHardwareAcceleration = 1 in Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Graphics

    Best regards,


    Rex Zhang
    TechNet Community Support

    Monday, February 04, 2013 7:20 AM