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Outlook 2010 autofill forgets email accounts after exiting

    Question

  • My client has a brand new Windows 7 Pro laptop with Office 2010, Windows Update is current. As part of her job she sends out a number of emails daily and is frustrated by the fact that Outlook doesn't remember the email addresses, e.g. autofill used in the To: field. It does remember entries made in one session but as soon as she exits Outlook it forgets them. I have run scanpst on the PST file and created a new profile, both to no avail. Is there any way to diagnose or repair this?

    Thanks for any suggestions!

    Michael

    Tuesday, February 22, 2011 6:20 PM

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