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Outlook 2010 APPCRASH wwlib.dll !!HELP!!

    Question

  • having a huge problem, tried everything I could find and think of personally to no avail. I send an email from my business email address on outlook (yes, with a signature) and the moment I click send the app crashed and restarts (loosing the email I was writing). Only on new emails, when I save the draft beforehand, I am able to send the draft after restarting the program. Replies work just fine as well. I have error checked the PST and the OST, uninstalled MS OFFICE, REINSTALLED, changed the dll file to 'old' and repaired office, as well as disabled each of my plain jane add ons one at a time to no avail.

    Im lost and really need help, this problem costs me money daily. I am however able to send the same email once I restart the program as long as I saved it as a draft I can send it that way.  PLEASE HELP

    Outlook Error MSG:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: OUTLOOK.EXE
    Application Version: 14.0.4734.1000
    Application Timestamp: 4b58fdfa
    Fault Module Name: wwlib.dll
    Fault Module Version: 14.0.4734.1000
    Fault Module Timestamp: 4b58fba1
    Exception Code: c0000005
    Exception Offset: 003b7f9c
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    LCID: 1033
    skulcid: 1033
    <ins style="display:inline-table;border:none;height:90px;margin:0px;padding:0px;position:relative;visibility:visible;width:728px;"></ins>
    Monday, July 02, 2012 3:05 PM

Answers

  • Et this forum you find answers for this problem.

    Most of solutions write about reinstall Outlook, but first try to run it using switches. 

    Start -> outlook.exe \safe

    You can turn off all adds and restart.

    Also you can run, from control panel fix Office.


    Oskar Shon, Office System MVP

    Press if Helpful; Answer when a problem solved

    Monday, July 02, 2012 9:18 PM

All replies

  • Et this forum you find answers for this problem.

    Most of solutions write about reinstall Outlook, but first try to run it using switches. 

    Start -> outlook.exe \safe

    You can turn off all adds and restart.

    Also you can run, from control panel fix Office.


    Oskar Shon, Office System MVP

    Press if Helpful; Answer when a problem solved

    Monday, July 02, 2012 9:18 PM
  • You may want to look at the response from <Doddsy1000> in the following thread related to the same issue in case it helps

    Outlook 2010 wwlib.dll error when opening certain emails, open fine with plain text, please help!
    http://social.technet.microsoft.com/Forums/eu/outlook/thread/f9b7875f-35d4-492a-a849-4dfca2306498


    Karl Timmermans - The Claxton Group
    Outlook Import/Export Hints/Tips
    Contact import/export/data management tools for Outlook '2000/2010 - ContactGenie.com

    Monday, July 02, 2012 9:30 PM
  • Hi,

    You may also try to replace the Printer driver to the latest driver from printer manufacturer website.

    Hope this helps.


    William Zhou

    TechNet Community Support

    Tuesday, July 03, 2012 8:37 AM
  • My situation was that customer could not send emails without Outlook immediately crashing.  Event log reported this same error pointing to OUTLOOK.EXE & wwlib.dll.

    It is probably related to the signature file.  Outlook might only be attaching the sig to new emails and not replies or forwards.

    Try creating a new one or just recreate the existing signature.

    1. We ran outlook in safe mode.
    2. scanned the .pst with scanPST tool.
    3. turned off ALL of the add-ins, and removed a couple of them completely.
    4. backed out the recent MS updates.
    5. Uninstalled some unsupported apps that had been installed.
    6. created new profile in Outlook.
    7. Followed advise from Technet,  MSDN, and SpiceWorks forums.
    8. cleared out temp files in App Data under his user profile directory. 
    9. Ran CCleaner and cleared out more temps.
    10. upgraded to Office 2013
    11. ULTIMATE FIX was recreate the sig.
    Sho Nuff!
    Tuesday, May 06, 2014 3:48 PM