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Windows 7 64-bit - Outlook 2010 (32 bit) & Gmail IMAP

    Question

  • Hi Everyone,

    Here is my issue:

    My employer uses Gmail Apps for our corporate email.  I access this account from several systems (desktop, home, laptop, phone).  I use IMAP to keep everything the same.

    With Outlook 2010, upon start of the program, it will sync and retrieve my emails.  I can send messages, no problem.  However, after the initial startup, it seems that the sync hangs and I do not receive any emails.

    If I close Outlook, then upon restarting the program, the emails appear. 

    After doing some testing, it appears that Windows Firewall is the problem.  If I disable the firewall, then I have no issues with Outlook. 

    Is there some sort of special setting in Windows 7 Firewall (or in Outlook 2010) that will allow it to be enable and still allow my email to work the way I want?

    I have this setup on two other systems (Outlook 2007) and one of them is windows 7 64 bit with no problems.  I do not want to buy another licence for 2007.  2010 should work.

     

    Thank you!

    Wednesday, November 03, 2010 8:34 PM

All replies

  • Hello,

    Is there a Firewall Exception for Outlook? To check that, go to Control Panel, then Windows Firewall. Click the Option “Allow a Program through Windows Firewall”. In the list of Allowed Programs, is there an entry for Microsoft Office Outlook

    Abdias Ruiz [MSFT]

    Friday, November 05, 2010 10:27 PM