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2013 word crashes when "save as" .Word freezes "not responding after a few minutes.

    Question

  • 2013 word crashes  when using the "save as" command. It does save the document but crashes. After working for 3 minutes or so on a document the programme will stop running with the screen frozen. Have to use the windows task manager to close. Any ideas? Very disappointed as I have already also spent a day trying to get outlook to work using all the advice on these forums. Just not impressed. I'm I going to have the same issues with excel?
    Sunday, December 29, 2013 7:04 PM

Answers

  • Hi,

    In regarding of the issue, it may be caused some reason, let's try to narrow down the root cause with the following methods:

    1.Try disable all the add-ins to see if this behavior could be caused by the 3rd-party add-ins, if this behavior won't occur with all the add-ins disabled, we can enable them one by one to find out which one might cause the issue.

    2.Try repair your Office as a quick fix

    3.Try start Word in safe mode to see if this behavior will still occur, if this behaivor won't occur in safe mode, the behavior might be caused by certain items that are loaded with Word.

    4.Try configure Windows in clean boot mode to check if this behavior could be caused by the 3rd-party services, if this behavior won't occur in clean boot mode, try follow the instructions in the How to determine what is causing the problem by performing a clean boot section in the following support article: http://support.microsoft.com/kb/929135

    Here is a similar issue:

    http://social.technet.microsoft.com/Forums/en-US/0d2ed46c-ba1c-4107-9651-9ff97d583720/microsoft-word-2007-freezes-when-saving?forum=word

    We could try to Delete the Word Data registry subkey to test.please try follow the instructions in the following support article: http://support.microsoft.com/kb/921541

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data

    Note: Backup your registry key before you modified.

    Regards,

    George Zhao
    TechNet Community Support

    Monday, December 30, 2013 9:09 AM
    Moderator