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Why won't Powerpoint open from Office 2013 ?

    Question

  • I had Office 2013 working for a few weeks via a Home User Pack, then PowerPoint refused to open. I've tried most things recommended in similar threads

    • turned off add-ins
    • un-install then re-install Office
    • even upgraded to Windows 8.1 (then un-installed and re-installed Office using the FixIt tool).
    • I've tried the "repair" options - both the quick and on line versions.

    everything else in Office seems to work except Powerpoint.....

    Upon trying to launch it asks if it can make changes to the computer (only answer is yes, otherwise is closes anyway), yet I still get the not very helpful message " we're sorry, but PowerPoint has run into an error that is preventing it from working correctly. PowerPoint will need to close as a result".

    Must be some conflict somewhere, but no idea what to try next. Anyone have any suggestions?

    Andrew

    Monday, December 16, 2013 10:58 PM

Answers

  • Hi

    Some of our customers resolved the issue with the following method, check if it helps:

    Try to change the compatibility mode on Winword.exe found. Right click and select Troubleshoot Compatibility.

    From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes.

    If the issue persists, we recommend you perform a clean boot to check:

    http://support.microsoft.com/kb/929135/en-us

    Regards

    Tylor Wang
    TechNet Community Support

    Tuesday, December 17, 2013 8:10 AM

All replies

  • Hi

    Some of our customers resolved the issue with the following method, check if it helps:

    Try to change the compatibility mode on Winword.exe found. Right click and select Troubleshoot Compatibility.

    From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes.

    If the issue persists, we recommend you perform a clean boot to check:

    http://support.microsoft.com/kb/929135/en-us

    Regards

    Tylor Wang
    TechNet Community Support

    Tuesday, December 17, 2013 8:10 AM
  • Thanks Tylor. I've got it back and saved the setting after launching it from Windows 8 settings.

    Andrew

    Tuesday, December 17, 2013 9:02 PM