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PDFMOutlook.dll Add-in Crashes Outlook

    Question

  • I've been using the Student/Home version of the beta and every time I double click on a new email I get an error message to disable PDFMOutlook while I've manually disabled it already.  I select Yes to disable it, but keep getting this message.  It's very annoying.

    I'm uninstalling Office 2010 Student/Home version and trying the Pro version instead.  I'm running Windows 7 64-bit.  I understand the 32-bit version of Office is preferred.
    Saturday, November 28, 2009 2:37 PM

All replies

  • Hi,

    I have Adobe Acrobat Pro Extended 9 on my work PC and Adobe Acrobat Pro 9 on my home PC.  In both cases I am running Windows 7 x64 (Enterprise and Ultimate, respectively).  And in both cases I have Office 2010 Professional Plus Beta 32-bit x86 (November 2009 public beta).

    On both of these machines, opening an email message in Outlook caused Outlook to crash, and upon the subsequent re-opening of the application, I was prompted that the "pdfmoutlook" add-in was the guilty party, and was asked if I wanted to disable it.  I clicked Yes to disable it, and the problem went away, permanently.

    If I check the Outlook add-ins, pdfmoutlook.dll is shown as disabled.  Thus if you switch to the Pro version, I expect your issue should go away.

    On a third home machine I have Office 2010 x64 installed but have not installed Acrobat 9, so I don't know if this will appear in the 64-bit Office.

    Best regards,
    Matt
    Tuesday, December 01, 2009 9:10 PM
  • I just downloaded Office Whatever 2010 (with Publisher) on Windows 7 32bit - and I have the full Acrobat Pro 9 - AND I have the same problem. I'm not even sure what the problem is. I can't send PDF files? I was hoping by now there would have been some fix.

    Thanks!
    Friday, February 12, 2010 7:39 PM
  • You can send PDF files, you just can't use the PDF addin to create pdf files within outlook or export mail in a pdf package. The pdf addin is well known to causes issues in outlook- in all versions.

    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Friday, February 12, 2010 10:29 PM
  • Anything new on the pdf addin for outlook 2010 32 bit?  Gary
    Tuesday, September 14, 2010 3:16 PM
  • Hi All,

    Might want to check out this link

    http://kb2.adobe.com/cps/843/cpsid_84399.html

    • Proposed as answer by Hobiezar Monday, April 23, 2012 10:12 AM
    Tuesday, February 01, 2011 10:28 PM