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Activation key-Office 2013 Error code 127(22b24a)

    Question

  • Hello,

    I recently purchased a Dell with Win7Professinal SP1 and MS Office 2013 Professional pre-installed in English (and paid for).I followed the instructions that came with the PC on how to download MS office. Although the download was long ( I don't have a super fast connection) and  when requested I entered the activation key which the programme accepted.  It continued to download in the background and then stopped.  I got the following message " Cannot connect to activation wizard - we are sorry something went wrong and we can't do this for you right now.  Please try again later.  Error code 127(22b24a)"

    As I live in France I thought that perhaps the time difference between the server and me would make a difference so I tried several times at different times and each time it was the same problem or something similar.

    Please advise me on how to continue, especially as I have already paid for the MS Office 2013 Professional version.

    Thanks

    Wednesday, February 20, 2013 12:49 PM

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