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Outlook 2013 crashing constantly (inc. safe mode). Connecting to ex2010 over rpc/http. Windows 8

    Question

  • Office 2013 Professional Plus
    Windows 8 Pro
    i7 2700k, 8GB

    Very confused as to where to go with this one.

    I have Office 2013 Pro Plus installed on a number of machines. It runs fine on all except this one.

    The issue is that Outlook will crash either on startup or within a few mouse clicks, Safe mode behaves the same.

    I am connecting to an Exchange 2010 server over RPC/HTTP.

    What I have tried:

    - Safe mode
    - Creating new outlook profile
    - Uninstalling and reinstalling Office
    - Uninstalling, manually cleaning out registry, profile, and all file system traces of outlook, then reinstalling

    I'll post the event logs I have below. Sometimes they point to d3d11.dll which I thought was odd. I'm actually quite an avid gamer, and everything runs on this box fine (bf3, xcom, Far cry 3 etc.).

    Would appreciate any ideas!

    Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
    Faulting module name: d3d11.dll, version: 6.2.9200.16420, time stamp: 0x505a95af
    Exception code: 0xc0000005
    Fault offset: 0x0000428d
    Faulting process id: 0x32a8
    Faulting application start time: 0x01cdf2acc564375a
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
    Report Id: f71c509d-5ea0-11e2-be7e-14dae9097524
    Faulting package full name: 
    Faulting package-relative application ID: 

    Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0982f724
    Faulting process id: 0x2570
    Faulting application start time: 0x01cdf2ac8cf00564
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: unknown
    Report Id: ff697916-5e9f-11e2-be7e-14dae9097524
    Faulting package full name: 
    Faulting package-relative application ID: 

    Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
    Faulting module name: d3d11.dll, version: 6.2.9200.16420, time stamp: 0x505a95af
    Exception code: 0xc0000005
    Fault offset: 0x0000429b
    Faulting process id: 0x2e14
    Faulting application start time: 0x01cdf2abb73a15da
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
    Report Id: bbc9201a-5e9f-11e2-be7e-14dae9097524
    Faulting package full name: 
    Faulting package-relative application ID: 

    Tuesday, January 15, 2013 12:04 AM

All replies

  • Seems that you have even reinstalled Office 2013 in that machine but no avail. Have you tried to fix d3d11.dll. Copy the file from a health system and run cmd as administrator to type "regsvr32 path\d3d11.dll".

    Run "sfc /scannow" or "chkdsk /f" if necessary. (administrator required)

    If the issue still persists, I'm afraid we have to reinstall OS to fix everything. Thanks.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.



    Tuesday, January 15, 2013 9:02 AM
    Moderator
  • Hi,

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    Cheers,
    Tony Chen
    Forum Support
    ________________________________________
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.

    Friday, January 18, 2013 9:58 AM
    Moderator
  • Hi Tony.

    Sorry for the delay. No, not really helpful I'm afraid - you can't register d3d11.dll using regsvr32 as it isn't a COM dll.

    Have tried doing a reinstall of directx using the redist, and also sfc comes up clean... so I guess I really am looking at an OS reinstall unless anyone has any ideas.

    Monday, January 21, 2013 11:04 AM
  • Unmarking as answer as it was incorrect and doesn't apply to this situation.

    Furthermore, I reinstalled Windows 8 x64 from scratch, installed Office 2013 and all was well for about two weeks.

    Today Outlook has started crashing again with the same app log entries. I can get maybe 3 minutes of use out of it, maximum, before it crashes again.

    Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
    Faulting module name: d3d11.dll, version: 6.2.9200.16420, time stamp: 0x505a95af
    Exception code: 0xc0000005
    Fault offset: 0x0000429b
    Faulting process id: 0x18c0
    Faulting application start time: 0x01ce08795f4468fb
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
    Report Id: bf4a7597-746c-11e2-be6c-14dae9097524
    Faulting package full name: 
    Faulting package-relative application ID: 

    EDIT: Now getting this in Excel too:

    Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x50673286
    Faulting module name: d3d11.dll, version: 6.2.9200.16420, time stamp: 0x505a95af
    Exception code: 0xc0000005
    Fault offset: 0x0000429b
    Faulting process id: 0x1d10
    Faulting application start time: 0x01ce087b650e8ddb
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
    Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
    Report Id: aa4b81cd-746e-11e2-be6c-14dae9097524
    Faulting package full name: 
    Faulting package-relative application ID: 

    • Edited by RobboBB Monday, February 11, 2013 5:16 PM
    • Proposed as answer by MohamadBerjawi Monday, September 30, 2013 11:19 AM
    • Unproposed as answer by MohamadBerjawi Monday, September 30, 2013 11:20 AM
    Monday, February 11, 2013 5:06 PM
  • Just checked system restore and there were two restore points labelled "Installed DirectX" a week or so ago. I've rolled back previous to them and results are good so far.

    The question is why a 3rd party app was able to install a version of DirectX that interferes with Office. I suspect that it was games run via Steam that did this. I will keep this thread updated but I think Microsoft have a larger problem here in keeping these libraries from being touched by the DirectX redistributables that ship with games.

    Monday, February 11, 2013 5:31 PM
  • I had a problem with this and the office suite in general. I uninstalled Abby fine reader and now opens fine. You may find if its not that then it will some other program it does not like.
    Monday, May 20, 2013 3:04 PM
  • The problem usually is with the drivers or 3rd party software. For instance, I had the same problem with outlook 2013. I tried to reinstall DX and VGA drivers, but it didn't help. Another thing I did, turned off hardware acceleration for whole office apps(file->options->advanced->disable hardware acceleration...) and still same problem. Even reinstalled re-installed office, but problem still persisted, until I started to "dig deeper"...

    I've noticed that my 3rd party software(FRAPS) started to act strangely after I started one of the office apps. So decided to close FRAPS and some desktop gadgets and it WORKED! Outlook is now working properly and not crashing because of that d3d11.dll. That was so unexpected.

    So in conclusion, if you experiencing outlook or any other office app crashes, check your VGA drivers and 3rd party software like FRAPS or any OSD gpu/cpu monitor...

    my System:

    Intel core i7 4700HQ

    Geforce GTX765M

    RAM 22GB

    OS Windowws 7 Ultimate x64

    Thursday, October 17, 2013 11:23 AM