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Outlook 2010 mit SP1 startet nicht - Abgesicherter Modus crashed ebenfalls

    Question

  • Das Problem tritt aktuell nur bei einem Anwender auf. An einem Rechner im Netzwerk funktioniert es, an allen anderen crashed Outlook beim starten.

    Es erscheint die Meldung ob Outlook im Abgesicherten Modus starten soll, dass hilft aber auch nicht. Installation von SP1, Mailbox in Online-Modus stellen sowie das Löschen des Mailprofils auf besagten Rechner hat nicht geholfen.

    Im Eventlog erscheint nur diese Beschreibung:

    Faulting application outlook.exe, version 14.0.6112.5000, stamp 4e9b3241, faulting module outlook.exe, version 14.0.6112.5000, stamp 4e9b3241, debug? 0, fault address 0x001a6f41.

    Hat jemand eine Idee?

    (Description in English)

    The problem is known to only one user. On a computer in the network it works, start on all the other crashed in Outlook.

    A message will appear if you want Outlook to start in Safe Mode, that does not help either. Installing SP1, mailbox in online mode set and the deletion of the mail profile on said computer did not help.

    In the event log appears only this description:

    Faulting application outlook.exe, version 14.0.6112.5000, stamp 4e9b3241, faulting module outlook.exe, version 14.0.6112.5000, stamp 4e9b3241, debug? 0, fault address 0x001a6f41.

    Does anyone have an idea?

    Thanks and regards,

    OC


    • Edited by OC73 Friday, September 07, 2012 8:46 AM
    Friday, September 07, 2012 8:34 AM

Answers

  • Thanks for the feedback, it's helpful.

    Let's try to narrow down it:

    If the other user is log on with another Windows user account, then try to create a new Windows user account for the "problem user", and check again.

    If the other user is log on with another Outlook account, then try to create a new Outlook profile for the "problem user". If even the new Outlook profile would get problem (when the other user's profile works well), I'd suggest to create a new mailbox for the user and check again.


    Max Meng

    TechNet Community Support

    • Marked as answer by OC73 Wednesday, September 19, 2012 12:23 PM
    Monday, September 10, 2012 8:57 AM
  • Hi,

    new Windows user account did not work.

    The new Mailbox fixed the problem.

    Regards,

    OC

    • Marked as answer by OC73 Wednesday, September 19, 2012 12:23 PM
    Wednesday, September 19, 2012 12:23 PM

All replies

  • Hi,

    Could you provide the system environment information, such as your OS/application version, your network topology, and your domain environment, etc, so we can help you better?

    Any recent relevant configuration change(s)? If the issue started to occur after installing any application/updates or changing the configuration, please let us know. 

    ---

    I'm not sure what does it mean “deletion of the mail profile”, but, have you tried to start Outlook with a new profile of another user? Try it if you haven't.

    What is the message appeared when you start Outlook in safe mode?

    Try to repair your Outlook if you haven't.

    Try to start Windows in clean boot mode to determine if it is 3rd-party add-in related.


    Max Meng

    TechNet Community Support

    Monday, September 10, 2012 7:24 AM
  • Hi Max,

    OS is Win XP SP3, Outlook 2010 (some with SP1), Switched Network. No configuration changes or updates are installed at the last time.

    Yes we tried to log on with another user, it works. It's just one user, every other user everything works correctly.

    Outlook repair has not fixed the problem.

    Outlook did not start in safe mode, it crashed with the message "Try to start Outlook in Safe Mode".

    Regards,

    OC

    Monday, September 10, 2012 8:04 AM
  • Thanks for the feedback, it's helpful.

    Let's try to narrow down it:

    If the other user is log on with another Windows user account, then try to create a new Windows user account for the "problem user", and check again.

    If the other user is log on with another Outlook account, then try to create a new Outlook profile for the "problem user". If even the new Outlook profile would get problem (when the other user's profile works well), I'd suggest to create a new mailbox for the user and check again.


    Max Meng

    TechNet Community Support

    • Marked as answer by OC73 Wednesday, September 19, 2012 12:23 PM
    Monday, September 10, 2012 8:57 AM
  • Hi,

    new Windows user account did not work.

    The new Mailbox fixed the problem.

    Regards,

    OC

    • Marked as answer by OC73 Wednesday, September 19, 2012 12:23 PM
    Wednesday, September 19, 2012 12:23 PM
  • Thanks for the feedback!

    Max Meng

    TechNet Community Support

    Wednesday, September 19, 2012 2:14 PM