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Word 2013: Sorry, something went wrong and Word was unable to start. (24)

    Question

  • Hi,

    When I open Outlook (not web, but the win app), click new mail, attach file and click a Word document, I get this error on several Win 7 Pc's:

    "Sorry, something went wrong and Word was unable to start. (24)"

    I've tried starting the computer in clean mode (msconfig.exe and disable all non-microsoft), reboot and use FixIt to remove Office 365 and the install it again .... still the same problem.

    Any idea?

    Thanks
    Monday, April 29, 2013 1:30 PM

Answers

All replies

  • Normally, when attach file to email won't require to start the application which is set to open the file. I mean, in this instance, Word shouldn't be "called" during this process.

    Or, do you have the Preview Pane enabled in Windows?

    If yes,

    1. do you have problem start Word directly from your desktop?
    2. do you have problem when open Word documents directly from your desktop?
      If yes, see How to troubleshoot problems that occur when you start or use Word

    If no,

    Try download and use the Process Monitor, see if we can capture more details about this issue.

    http://technet.microsoft.com/en-US/sysinternals/bb896645.aspx


    Max Meng
    TechNet Community Support

    Tuesday, April 30, 2013 1:54 AM
  • Hi,

    Just checking in to see how is everything going on?


    Max Meng
    TechNet Community Support

    Monday, May 06, 2013 2:50 PM
  • Hi,

    I've marked the reply as answer as there has been no update for a couple of days. Please let us know if you would like further assistance.


    Max Meng
    TechNet Community Support

    Wednesday, May 08, 2013 7:20 AM
  • I am experiencing this error when attempting to upload Office documents to a SharePoint site. It seems to have something to do with the Document Previewer.

    • If I click a Word document, I get the "Sorry, something went wrong...(24)" error. (The error does not occur if Windows Explorer preview pane is disabled).
    • If I click an Excel spreadsheet, I get "Not enough memory to run Microsoft Excel". (The error occurs whether Windows Explorer preview pane is enabled or disabled)
    • PowerPoint gives me "There's not enough memory or system resources to start PowerPoint" (the error does not occur if Windows Explorer preview pane is disabled)

    My PC is running Windows 7 Enterprise, IE 10 and Office 2013 Professional Plus.

    Thursday, May 09, 2013 6:38 PM
  • I have the same problem, any idea how to fix this?

    Matt

    Friday, June 07, 2013 5:25 PM
  • I have a user getting the same thing..  I had to turn the preview pane off for them not to get the errors.
    Tuesday, August 27, 2013 7:45 PM
  • I am experiencing this error when attempting to upload Office documents to a SharePoint site. It seems to have something to do with the Document Previewer.

    • If I click a Word document, I get the "Sorry, something went wrong...(24)" error. (The error does not occur if Windows Explorer preview pane is disabled).
    • If I click an Excel spreadsheet, I get "Not enough memory to run Microsoft Excel". (The error occurs whether Windows Explorer preview pane is enabled or disabled)
    • PowerPoint gives me "There's not enough memory or system resources to start PowerPoint" (the error does not occur if Windows Explorer preview pane is disabled)

    My PC is running Windows 7 Enterprise, IE 10 and Office 2013 Professional Plus.

    Get same problem from this morning. When I attach a .txt file, IE becomes not responding. I don't see error messages on Chrome, but I still cannot attach file. When I try to use Mail application in Windows 8, the email keeps staying in Outbox, then there's a message "There's a problem with sending the message...".

    However, my the other Live Mail does not have any problem with attaching or sending email.

    Sunday, October 06, 2013 11:16 PM
  • Too easy! I had the same messages & after reading all of these posts, somewhere I read Microsoft Silverlight....

    Go to Control panel >uninstall a programme >select >Microsoft Silverlight.... UNINSTALL IT NOW!

    Then go to Microsoft Silverlight page (Google it) Download and re-install Silverlight 5....

    I know you are all going to think (after a quick check) "Hey bro I already have Silverlight 5, why re-install it?"

    ....BECAUSE ITS BROKEN!....from another programme you installed after it and the other programme took a byte from Silverlight....

    If you try to install it over the same version you have now.... IT WILL NOT RE-INSTALL! A message will pop up and tell you that you already have it, the new Clean Silverlight file from Microsoft WILL NOT overwrite the existing Silverlight on your PC.... YOU NEED TO DELETE ANY SILVERLIGHT FILES ON YOUR SYSTEM NO MATTER WHAT VERSION THEY ARE.... DELETE THEM!

    When that space on your hard drive has been cleared of your corrupted Silverlight file THE NEW ONE WILL EMBED ITSELF INTACT!

    Re-load your Browser Only & Presto...... IT WORKS woooooohoo!

    Some PC's may require a re-boot. I am running Windows 7, Microsoft Office 2013 & Outlook....

    I use Outlook from my Work though & it loads into browser (both browsers would not attach files until the re-install)

    Just checked them and it all works fine n dandy.... :)

    Hope this saves many of you as it just did me, as there was so much information on this thread that had absolutely nothing to do with this simple problem, in this whole thread 1 word tweaked me and that was Silverlight! But I don't even know if I'm back in the same forum haha as I cant find "Silverlight" when I googled there were many forums & threads on this problem.... If it works for ya's could a few of you gatecrash the other forums and give everyone the Heads UP..... thanks a Quad trillion :)

     

     
    Sunday, July 27, 2014 3:46 AM
  • Hey look at my post under this....
    Sunday, July 27, 2014 3:47 AM