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Office 2013 Professional Plus configures each time you start

    Question

  • I have a problem that has been well documented for Office 2010.

    I have just installed Office 2013 as an upgrade from Office 2010 and every time I open an Office 2013 application I get the following message:

    'Please wait while windows configures Microsoft Office Professional Plus 2013".

    I have tried to follow the solutions provided for Office 2010, particularly Microsoft article ID 2528748; Method 1 did not solve the problem and using Method 2 the Fix It was not applicable and as I am using Windows 7, I was unsure how to manually apply the fix.

    Has anyone else experienced this problem and found a solution.

    Regards


    As an update, I did manually apply Method 2 but it still did not solve the problem. I considered doing a System Restore back to Office 2010 and found there were resore points created to 'uninstall' and 'reinstall' Office 2013 which corresponded to 'configures' message.
    Thursday, November 01, 2012 8:10 AM

All replies

  • I have got the same problem - Windows 7 and MS Office 2000,2002,2003,2007,2010 + 2013 installed. Solution:

    reg add HKCU\Software\Microsoft\Office\15.0\Word\Options /v NoReReg /t REG_DWORD /d 1

     

    • Proposed as answer by Ahmed-Said Monday, November 12, 2012 3:51 PM
    Sunday, November 04, 2012 10:06 AM
  • I did try that without success, but I will try that again after I have uninstalled and reinstalled Office 2013. I was able to successfully install Office 2013 on a Windows 7 laptop.
    Monday, November 05, 2012 8:01 AM
  • Hello - I solved this problem. Source of problem was in Windows Search Search service. MS Office installer tried to stop 32 bits SearchProtocolHost.exe but WSS started it again. After disabling Windows Serach service MS Office installer succesully corrected instalaltion. Of course you can re-enable Windows Serach service.

    1. Disable Windows Search service (WSS)

    2. Stop WSS

    3. Open Outlook 2013 to start MS Office 2013 configuration process.

    4. Enable WSS

    5. Start WSS

    • Marked as answer by valleyboy221 Tuesday, November 06, 2012 7:51 AM
    • Unmarked as answer by valleyboy221 Wednesday, November 07, 2012 8:09 AM
    • Proposed as answer by Black Mammoth Tuesday, December 18, 2012 5:44 PM
    Monday, November 05, 2012 10:16 AM
  • Thanks Marius. This solved my problem and saved me an uninstall and reinstall of Office 2013
    Tuesday, November 06, 2012 7:52 AM
  • Unfortunately, I was premature in thinking the problem was solved. I rebooted my computer this morning and the first time I opened Outlook 2013, the configuration message started again.

    I'm beginning to think that a complete removal of Office and a clean install is the best option at the moment

    Wednesday, November 07, 2012 8:12 AM
  • Hi,

    I have the same problem,but only with outlook (no word, excel, access or whatever.

    Tried to ccreate the key (using Outlook i/o word), tried to disable windows search.

    None of them worked.

    tried to uninstall office 2013 , run it as admin, repair it.

    Still same problem

    Tried also to uninstall antivirus, but no luck.

    Fabrizio


    • Edited by Grisu70 Monday, November 12, 2012 4:51 PM
    Monday, November 12, 2012 4:50 PM
  • Hi, I had the same issue and solved it this way:

    1. uninstall Windows Search and reboot
    2. start an Office 2013 application and let the installation finish, reboot again
    3. install Windows Search, reboot one more time
    4. no more issues!

    Hope this helped.

    Mark

    • Proposed as answer by AMSBatista Friday, January 18, 2013 11:45 AM
    Thursday, November 15, 2012 8:45 PM
  • Great :(
    I uninstalled Windows search, rebooted as requested, and now computer does not reboot anymore.
    Neither in safe mode. Windows 7 recovery at startup , is not able to recover and sent additional info to MS.
    Unfortunately system restore  was disabled.
    Do you know if there is any way to try to install win 7 over existing win7 without loosing The configuration of already installed program ?
    A sort of recovery mode as Windows xp had?
    
    
    Fabrizio
    Sunday, November 18, 2012 1:26 AM
  • Hi everybody,

    I have a same problem, after install offices 2013 pro plus and actived it. I open Word, Exel, Outlook is have all the same problem is "configuration process.." althought i was restart, edit Noreg Registry key, use Microsoftfix it, but they don't work. I was try uninstall, reinstall but too. I think that impossible fix this problem.

    Please Microsoft tech user help me and everydoby for this BIG problem.

    Thanks for read!


    • Edited by MrToan Sunday, December 09, 2012 4:55 PM
    Sunday, December 09, 2012 4:54 PM
  • I have the same problem, the only way i found, it is to disable the indexing process for outlook.

    If someone found some please tell me :D

    Sunday, December 16, 2012 9:22 AM
  • Mariusz's answer worked for me. 

    I stopped Windows Search through the "Turn Windows Features On or Off" section of Control Panel. That prompted a reboot.

    Then I opened Office and the "configure" screen came up. It completed successfully.

    Then I turned on Windows Search through the Control Panel and rebooted.

    Problem solved! Thanks!

    Tuesday, December 18, 2012 5:46 PM
  • Hi Mariusz,

    Greetings for the day....

    I did try the above mentioned steps but i am facing this error message 'we are sorry but this feature appears to be broken. You need to repair microsoft office from control panel.' I am including an image of the error message.

    You can see it here: http://social.technet.microsoft.com/Forums/getfile/210261

    I have tried to repair, reinstall, and doing everything but still the problem is same...and most of the time i am getting it with Word....

    Please help me out....

    Wednesday, December 19, 2012 5:58 AM
  • Add me to the list of users that have this problem.  I have tried all the suggestions on this thread.  I have used CCleaner and Revo Uninstaller.  Multiple combinations of reboots, stopping, disabling, removing, reinstalling Window Search service, etc.   I hope Microsoft comes out with a fix for this annoying issue.
    Monday, December 24, 2012 5:55 PM
  • same old problem of O2K10 al over again.
    pffff... same over here, gonna try the stuff mentioned above..
    Thursday, February 21, 2013 7:36 PM
  • I also have this problem, and I noticed that MS has not responded. I have a subscription with Priority Support, so maybe they will look into it (if I have to post a seperate thread, I will post back here if I get a solution).

    I have tried removing and restoring the search service without success.  I ran Process Monitor, hoping to be able to find where Office is finding the setting that tells it that installation isn't finished.  Unfortunately, when starting Process Monitor just before starting Word and stopping it as soon as Word was ready to run, it saved over 6 million events, of which 65K were from the Winword.exe process alone.  So, after a few hours of tryng to filter down the results, I gave up.

    Friday, February 22, 2013 4:32 PM
  • Many thanks.

    You help is very appreciated

    Fabrizio

    Friday, February 22, 2013 4:51 PM
  • Below is the answer I got from Max Meng (a forum moderator) when I posted a new question (it looks like I am going to have to completely uninstall and reinstall to see if that fixes it, but maybe this will help someone else).  The thread this comes from is:

    http://social.technet.microsoft.com/Forums/en-US/officeitpro/thread/105fb8c6-c974-42c1-b783-c5e6f31d6d17

    I thought restoring all security settings to default values was interesting.  I noticed that I had some issues in my registry that prevented the SecEdit command from completing properly, but even when I had cleared them up, I still haven't fixed the problem.  I am also checking into possible interaction with Dragon Naturally Speaking (does anyone else who has the problem have that installed?).  Here is what Max told me:

    Not sure if you have tried to repair your Office, if no, please try to repair your Office as a quick fix.

    If that doesn't work, try to fix it with the following methods:

    Method 1:

    Open an elevated Command Prompt, type the following command, and then pressENTER:

    secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose

    .

    Method 2:

    Try start Office in safe mode, see if this problem will still persists. (Press and hold the CTRL key, and then click the Office program to start it in safe mode.)

    If the problem does not occur in safe mode, this issue might be related to third-party add-ins. Disable the add-ins and start Office to see whether the problem continues to occur.

    .

    If the problem continues to occur in safe mode, we recommend that you uninstall Office and then install it. To do this, read the following Microsoft knowledge base article:

    http://support.microsoft.com/kb/2739501

    Wednesday, March 06, 2013 4:58 PM
  • I have the same exact issue

    Running Windows 7 - Office 2013 Home Premium

    Driving me nuts, any ideas?

    Thursday, March 14, 2013 6:26 AM
  • Have tried nearly all the suggestions and have not any success.  Only much frustration in trying to solve this issue (with three computers with W-7 upgrades, and all with the problem).  

    Here are two non-classical solutions that work for me:

    First:   I found a good reason to go back to Word Perfect.   After a week with WP I wonder why I ever switched.

    Second:,  Found an old disk of Office XP that does NOT have the problem, and is LIGHTNING fast;   and except for the flower blossoms, and opaque window frames, has pretty much everything I need for a good Word doc.

    Pallando_II


    • Edited by Pallando_II Thursday, March 14, 2013 11:41 PM
    Thursday, March 14, 2013 11:28 PM
  • I have installed Office 2013 on my Surface, my girlfriend's computer, and my desktop.

    I got lucky that two of them didn't have this problem, but it happened on my desktop. This has been a problem since Office 2003 and I cannot FATHOM why Microsoft can't fix it so that it never happens again OR at least provide a guaranteed fix. It's a horrendous issue. I don't want to wait 3 minutes for an Office application to start up. That's why I paid for new computers and new Office. What is office installing ever single time it opens. NOTHING.

    This seemed to fix Word:

    reg add HKCU\Software\Microsoft\Office\15.0\Word\Options /v NoReReg /t REG_DWORD /d 1

    But the related registry hacks for other applications do not work in Windows 8. Disabling Windows Search doesn't do anything at all. The Microsoft clean-up tool didn't remove every bit of office and reinstalling did nothing except now the registry hack doesn't work for Word either.

    Literally no other program has a bug like this on Windows that I have ever seen so well reported and so completely unaddressed by the developer FOR OVER A DECADE. WHAT THE - INSERT SWEAR WORDS HERE - MICROSOFT. FIX THIS.


    Monday, May 13, 2013 10:33 PM
  • Thanks, had the same issue. I did what you suggested and I also made sure the other user on my computer had activated ACCESS & OUTLOOK as these seemed to be the two culprits.

    I have not re-installed MSsearch, instead I downloaded a search program called Everything.

    Sunday, May 19, 2013 4:09 PM
  • Did you try a repair ?
    Sunday, May 19, 2013 4:10 PM
  • REPAIR WORKS
    Friday, June 21, 2013 8:44 AM
  • Hello

    Not sure if this post will help anyone but I thought I should put up anyway as I've also had this issue and tried all documented fixes which haven't helped.

    I've also had the issue with previous versions but only ever seems to happen when I have upgraded office to a newer version.

    I suspected the issue was being caused by some previous files, settings, reg settings left over from previous installs/versions so I downloaded a trial of Revo Uninstaller Pro.  I initially removed any applications that I didn't need then removed Office 2013.  After you do the normal install it will find all reg settings and give you the option to remove them.  I removed them all.  It will then give you option to remove files and folders from C:\program files.....  I chose to remove all of these too.

    Next I rebooted and completed a fresh install of Office 2013 and the issue is no longer. 

    Happy Happy Happy! Ha

    Luke

    Friday, July 19, 2013 2:09 PM
  • Hi ,

    I am also facing the same issue...!!

    Win 8 Prof -64 bit

    Office 2013 

    it keep configuring...

    any one got any solution..?

    thanks 

    Nihas.N

    Friday, August 02, 2013 11:32 AM
  • This has been a very frustrating issue for me as well, I was at the point of reinstalling Windows until I found the following, fixed all my problems:

    Follow these instructions:
    Download and install Windows Repair:
    http://majorgeeks.com/Tweaking.com_-_Windows_Repair_d7141.html
    When Windows Repair opens, click the Start Repairs tab. Click Start. Uncheck all the boxes except for the following:
    - Reset Registry Permissions
    - Reset File Permissions
    - Repair WMI
    - Repair Windows Firewall 

    Then click Start. Once it's finished, restart your computer.

    Hope this helps.

    • Proposed as answer by GreatLife Monday, October 21, 2013 9:57 PM
    Sunday, October 13, 2013 2:31 PM
  • Well after trying those registry fix from microsoft and other sites...

    finally this one worked.

    Be sure to uncheck other drives other system drive for

    -Reset File Permissions

    otherwise it's gonna take lot of time.

    Monday, October 21, 2013 9:59 PM
  • This worked for me, Thank you!
    Thursday, December 19, 2013 6:00 PM
  • YES! FINALLY! This solve my problem!!! Tank you very much!!
    Tuesday, February 25, 2014 12:21 PM
  • This helped me. Thanks!!
    Wednesday, February 26, 2014 7:23 AM
  • Hello - I solved this problem. Source of problem was in Windows Search Search service. MS Office installer tried to stop 32 bits SearchProtocolHost.exe but WSS started it again. After disabling Windows Serach service MS Office installer succesully corrected instalaltion. Of course you can re-enable Windows Serach service.

    1. Disable Windows Search service (WSS)

    2. Stop WSS

    3. Open Outlook 2013 to start MS Office 2013 configuration process.

    4. Enable WSS

    5. Start WSS

    Just as a future reference, this worked perfectly on W8.1. Finally fixed. Thank you.

    All I did was stop the Windows Search service and killed any search/indexer processes running then ran Outlook instead of Word.
    Wednesday, March 19, 2014 6:48 PM
  • For those of you who have combed the Internet for hours looking for a solution, trying everything in this thread, and still getting nowhere just like me, here is something to try.

    I had a situation where Microsoft Word would run the Office 2013 configuration process, seem to finish saying that you need to restart the program to apply changes, and then exit Word.  Upon restarting Word, it would repeat this cycle all over again, and did it every single time no matter what I did.  I re-installed, I repaired, I tried registry settings, security settings, disabling Window Search; all to no avail.

    Strangely, this was happening only to Word.  Excel, Powerpoint, etc. were loading up fine and not going through this configuration process repeatedly.  Finally, out of desperation, I looked at the file properties of the Word 2013 executable.  For some strange reason, the file had a compatibility mode set on it, and it was set to Windows Vista (I am running Win7).  Once I removed that setting, it resolved my problem.  I certainly did not make any changes to set the file that way, and so it must have been the Office 2013 installation that did it, as it kept doing it upon the many repeated re-installatioms.

    • Proposed as answer by Norm Chow Monday, March 31, 2014 5:23 AM
    Sunday, March 30, 2014 5:55 AM
  • Yes you are the man! Thank you so much, this problem has been driving me crazy. I can't believe that it was such a simple fix after all the things I had tried previously.
    Sunday, April 06, 2014 4:37 AM
  • Thank you sooooooooooooooo much!
    Wednesday, April 23, 2014 6:38 PM
  • You have needed to re-install the program?
    Friday, April 25, 2014 12:08 AM
  • Man!!!

    I spent so many hours trying to fix this MS Office 2010 problem... Nothing would work... none of the fixes suggested by Microsoft or the Registry changes. This Windows Repair tool suggested by GreatLife did it all! THANKS!!!

    It also fixed a huge annoying issue between the Lync 2010 and the Outlook 2010 where the Outlook wouldn't recognize the "Online Meeting Add-in by Lync 2010" saying that it is not a valid add-in.

    The only thing you need to make sure is:

    1) Install MS Office

    2) Install Lync

    3) Run the Windows Repair tool (http://majorgeeks.com/Tweaking.com_-_Windows_Repair_d7141.html)

    4) Restart your computer

    Done!

    Thank you again for this fix GreatLife!

    Saturday, August 23, 2014 11:39 PM