I have a problem that has been well documented for Office 2010.
I have just installed Office 2013 as an upgrade from Office 2010 and every time I open an Office 2013 application I get the following message:
'Please wait while windows configures Microsoft Office Professional Plus 2013".
I have tried to follow the solutions provided for Office 2010, particularly Microsoft article ID 2528748; Method 1 did not solve the problem and using Method 2 the Fix It was not applicable and as I am using Windows 7, I was unsure how to manually apply the fix.
Has anyone else experienced this problem and found a solution.
As an update, I did manually apply Method 2 but it still did not solve the problem. I considered doing a System Restore back to Office 2010 and found there were resore points created to 'uninstall' and 'reinstall' Office 2013 which corresponded to 'configures' message.
I have got the same problem - Windows 7 and MS Office 2000,2002,2003,2007,2010 + 2013 installed. Solution:
reg add HKCU\Software\Microsoft\Office\15.0\Word\Options /v NoReReg /t REG_DWORD /d 1
- Proposed as answer by Ahmed-Said Monday, November 12, 2012 3:51 PM
Hello - I solved this problem. Source of problem was in Windows Search Search service. MS Office installer tried to stop 32 bits SearchProtocolHost.exe but WSS started it again. After disabling Windows Serach service MS Office installer succesully corrected instalaltion. Of course you can re-enable Windows Serach service.
1. Disable Windows Search service (WSS)
2. Stop WSS
3. Open Outlook 2013 to start MS Office 2013 configuration process.
4. Enable WSS
5. Start WSS
Unfortunately, I was premature in thinking the problem was solved. I rebooted my computer this morning and the first time I opened Outlook 2013, the configuration message started again.
I'm beginning to think that a complete removal of Office and a clean install is the best option at the moment
I have the same problem,but only with outlook (no word, excel, access or whatever.
Tried to ccreate the key (using Outlook i/o word), tried to disable windows search.
None of them worked.
tried to uninstall office 2013 , run it as admin, repair it.
Still same problem
Tried also to uninstall antivirus, but no luck.
- Edited by Grisu70 Monday, November 12, 2012 4:51 PM
Hi, I had the same issue and solved it this way:
- uninstall Windows Search and reboot
- start an Office 2013 application and let the installation finish, reboot again
- install Windows Search, reboot one more time
- no more issues!
Hope this helped.
- Proposed as answer by AMSBatista Friday, January 18, 2013 11:45 AM
Great :( I uninstalled Windows search, rebooted as requested, and now computer does not reboot anymore. Neither in safe mode. Windows 7 recovery at startup , is not able to recover and sent additional info to MS. Unfortunately system restore was disabled. Do you know if there is any way to try to install win 7 over existing win7 without loosing The configuration of already installed program ? A sort of recovery mode as Windows xp had? Fabrizio
I have a same problem, after install offices 2013 pro plus and actived it. I open Word, Exel, Outlook is have all the same problem is "configuration process.." althought i was restart, edit Noreg Registry key, use Microsoftfix it, but they don't work. I was try uninstall, reinstall but too. I think that impossible fix this problem.
Please Microsoft tech user help me and everydoby for this BIG problem.
Thanks for read!
- Edited by MrToan Sunday, December 09, 2012 4:55 PM
Mariusz's answer worked for me.
I stopped Windows Search through the "Turn Windows Features On or Off" section of Control Panel. That prompted a reboot.
Then I opened Office and the "configure" screen came up. It completed successfully.
Then I turned on Windows Search through the Control Panel and rebooted.
Problem solved! Thanks!
Greetings for the day....
I did try the above mentioned steps but i am facing this error message 'we are sorry but this feature appears to be broken. You need to repair microsoft office from control panel.' I am including an image of the error message.
You can see it here: http://social.technet.microsoft.com/Forums/getfile/210261
I have tried to repair, reinstall, and doing everything but still the problem is same...and most of the time i am getting it with Word....
Please help me out....
Add me to the list of users that have this problem. I have tried all the suggestions on this thread. I have used CCleaner and Revo Uninstaller. Multiple combinations of reboots, stopping, disabling, removing, reinstalling Window Search service, etc. I hope Microsoft comes out with a fix for this annoying issue.
I also have this problem, and I noticed that MS has not responded. I have a subscription with Priority Support, so maybe they will look into it (if I have to post a seperate thread, I will post back here if I get a solution).
I have tried removing and restoring the search service without success. I ran Process Monitor, hoping to be able to find where Office is finding the setting that tells it that installation isn't finished. Unfortunately, when starting Process Monitor just before starting Word and stopping it as soon as Word was ready to run, it saved over 6 million events, of which 65K were from the Winword.exe process alone. So, after a few hours of tryng to filter down the results, I gave up.
Below is the answer I got from Max Meng (a forum moderator) when I posted a new question (it looks like I am going to have to completely uninstall and reinstall to see if that fixes it, but maybe this will help someone else). The thread this comes from is:
I thought restoring all security settings to default values was interesting. I noticed that I had some issues in my registry that prevented the SecEdit command from completing properly, but even when I had cleared them up, I still haven't fixed the problem. I am also checking into possible interaction with Dragon Naturally Speaking (does anyone else who has the problem have that installed?). Here is what Max told me:
Not sure if you have tried to repair your Office, if no, please try to repair your Office as a quick fix.
If that doesn't work, try to fix it with the following methods:
Open an elevated Command Prompt, type the following command, and then pressENTER:
secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose
Try start Office in safe mode, see if this problem will still persists. (Press and hold the CTRL key, and then click the Office program to start it in safe mode.)
If the problem does not occur in safe mode, this issue might be related to third-party add-ins. Disable the add-ins and start Office to see whether the problem continues to occur.
If the problem continues to occur in safe mode, we recommend that you uninstall Office and then install it. To do this, read the following Microsoft knowledge base article:
- Proposed as answer by Jason Kleinman Tuesday, June 04, 2013 1:36 AM
Have tried nearly all the suggestions and have not any success. Only much frustration in trying to solve this issue (with three computers with W-7 upgrades, and all with the problem).
Here are two non-classical solutions that work for me:
First: I found a good reason to go back to Word Perfect. After a week with WP I wonder why I ever switched.
Second:, Found an old disk of Office XP that does NOT have the problem, and is LIGHTNING fast; and except for the flower blossoms, and opaque window frames, has pretty much everything I need for a good Word doc.
- Edited by Pallando_II Thursday, March 14, 2013 11:41 PM
I have installed Office 2013 on my Surface, my girlfriend's computer, and my desktop.
I got lucky that two of them didn't have this problem, but it happened on my desktop. This has been a problem since Office 2003 and I cannot FATHOM why Microsoft can't fix it so that it never happens again OR at least provide a guaranteed fix. It's a horrendous issue. I don't want to wait 3 minutes for an Office application to start up. That's why I paid for new computers and new Office. What is office installing ever single time it opens. NOTHING.
This seemed to fix Word:
reg add HKCU\Software\Microsoft\Office\15.0\Word\Options /v NoReReg /t REG_DWORD /d 1
But the related registry hacks for other applications do not work in Windows 8. Disabling Windows Search doesn't do anything at all. The Microsoft clean-up tool didn't remove every bit of office and reinstalling did nothing except now the registry hack doesn't work for Word either.
Literally no other program has a bug like this on Windows that I have ever seen so well reported and so completely unaddressed by the developer FOR OVER A DECADE. WHAT THE - INSERT SWEAR WORDS HERE - MICROSOFT. FIX THIS.
- Edited by Terrance McBeer Monday, May 13, 2013 10:34 PM
- Proposed as answer by JohnnyBoy2342 Thursday, June 06, 2013 8:57 PM
- Unproposed as answer by JohnnyBoy2342 Thursday, June 06, 2013 8:58 PM
- Proposed as answer by LukeHumphreys Friday, July 19, 2013 1:02 PM
- Unproposed as answer by LukeHumphreys Friday, July 19, 2013 1:02 PM
Thanks, had the same issue. I did what you suggested and I also made sure the other user on my computer had activated ACCESS & OUTLOOK as these seemed to be the two culprits.
I have not re-installed MSsearch, instead I downloaded a search program called Everything.
Not sure if this post will help anyone but I thought I should put up anyway as I've also had this issue and tried all documented fixes which haven't helped.
I've also had the issue with previous versions but only ever seems to happen when I have upgraded office to a newer version.
I suspected the issue was being caused by some previous files, settings, reg settings left over from previous installs/versions so I downloaded a trial of Revo Uninstaller Pro. I initially removed any applications that I didn't need then removed Office 2013. After you do the normal install it will find all reg settings and give you the option to remove them. I removed them all. It will then give you option to remove files and folders from C:\program files..... I chose to remove all of these too.
Next I rebooted and completed a fresh install of Office 2013 and the issue is no longer.
Happy Happy Happy! Ha
This has been a very frustrating issue for me as well, I was at the point of reinstalling Windows until I found the following, fixed all my problems:
Follow these instructions:Download and install Windows Repair:http://majorgeeks.com/Tweaking.com_-_Windows_Repair_d7141.htmlWhen Windows Repair opens, click the Start Repairs tab. Click Start. Uncheck all the boxes except for the following:- Reset Registry Permissions- Reset File Permissions- Repair WMI- Repair Windows Firewall
Then click Start. Once it's finished, restart your computer.
Hope this helps.
- Proposed as answer by GreatLife Monday, October 21, 2013 9:57 PM