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"Do you want to permanently delete all the items and subfolders in the "Deleted Items" folder for all accounts?"

    Question

  • There still appears to be no way to disable this message when exiting Outlook 2010.  This was a problem in the Technical Release but I expected it to be fixed in the Beta.  Even if I go into Options|Advanced|Other and deselect the checkbox for "Prompt before permanently deleting items," I still get the prompt on exit.
    Wednesday, November 18, 2009 11:36 PM

All replies

  • I had the same problem, but when I unchecked the "Empty Deleted Items folders when exiting Outlook" checkbox in advanced options then I didn't get anymore of those alerts.
    Thursday, November 19, 2009 11:34 AM
  • Yes, that "fixes" the problem but then the discarded messages don't get get deleted on exit.
    Thursday, November 19, 2009 12:33 PM
  • I have the "Empty Deleted Items folders when exiting Outlook" box checked and the "Prompt for confirmation before permanetly deleting items" unchecked and still have to click twice to leave Outlook.
    Saturday, November 21, 2009 8:38 PM
  • I had the same problem, but when I unchecked the "Empty Deleted Items folders when exiting Outlook" checkbox in advanced options then I didn't get anymore of those alerts.

    It didn't help me. Still have the same issue.

    Regards,
    Rasmus Bertelsen
    Monday, November 23, 2009 10:20 AM
  • Has anyone from Microsoft commented on this problem? Probably like you, I reported this during the Technical Preview expecting it would be corrected with the Beta release.

    It's annoying, and I would have expected this to be a quick fix since it worked properly in Outlook 2007.

    I recognize this may not be the biggest problem they have to fix right now but it worked before why didn't this feature carry forward in a working manner? Many other features from O2007 carried forward and didn't get lost in the code.

    Does anyone have insight on Microsoft response?


    Greg
    Wednesday, November 25, 2009 2:06 PM
  • We’ve confirmed this problem internally – thanks for the report.  If you manually ensure that none of the stores in your profile have any messages in their Deleted Items folder (including all PSTs), this problem can be avoided.

    Andrew Sullivan
    Outlook Program Manager
    Wednesday, November 25, 2009 9:46 PM
  • If you manually ensure that none of the stores in your profile have any messages in their Deleted Items folder (including all PSTs), this problem can be avoided.
    I can imagine :-))

    But then the feature "Empty Deleted Items folders when exiting Outlook" is of not much use :-))


    Regards Picsoe
    Thursday, November 26, 2009 7:15 PM
  • We’ve confirmed this problem internally – thanks for the report.  If you manually ensure that none of the stores in your profile have any messages in their Deleted Items folder (including all PSTs), this problem can be avoided.

    Andrew Sullivan
    Outlook Program Manager

    did you think about that before you typed it?
    Monday, November 30, 2009 12:40 PM
  • I have the same problem. And I agree with Piscoe -- what's the point of offering an automatic option if you have to manually configure your system in order to get it to work? You might as well just manually empty the Deleted Items folder.
    Wednesday, January 27, 2010 7:03 PM
  • I have the same problem. And I agree with Piscoe -- what's the point of offering an automatic option if you have to manually configure your system in order to get it to work? You might as well just manually empty the Deleted Items folder.

    IMO, the option to delete on exit is bad - it takes outlook longer to close and it reduces your chances of recovering accidentally deleted items, especially if you are in the habit of accidentally closing Outlook.

    We recommend using Autoarchive instead - set the Deleted Items folder (and Junk email) autoarchive properties to delete items older than a day and set autoarchive to run every day.

    My preference is delete items 3 days after moving it to the folder and run autoarchive every 3 days - this gives me some leeway if I need to get something out of the deleted or junk folders.


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    • Proposed as answer by LegolasX2 Thursday, January 28, 2010 11:36 PM
    Thursday, January 28, 2010 5:46 AM
  • IMO, the option to delete on exit is bad - it takes outlook longer to close and it reduces your chances of recovering accidentally deleted items, especially if you are in the habit of accidentally closing Outlook.
    That would be your opinion, though not everyone will share it.  I personally use this feature, and rely on it since the items in my Deleted Items folder are of infact no further use to me (trashed drafts, or other items I wish to actually delete).

    Regardless of how you use Outlook though, this prompt should not be displayed if the option to not prompt you on deleting items is enabled (or whatever the setting is) - this appears to be an oversight or bug, as it will annoy many users that they have to click an Ok button every time they want to exit Outlook (in fact, aside from ensuring I've saved work - I think Outlook 2010 is the only program on my system that actually prompts me when I want to exit).
    Thursday, January 28, 2010 4:37 PM
  • Regardless of how you use Outlook though, this prompt should not be displayed if the option to not prompt you on deleting items is enabled (or whatever the setting is) - this appears to be an oversight or bug, as it will annoy many users that they have to click an Ok button every time they want to exit Outlook (in fact, aside from ensuring I've saved work - I think Outlook 2010 is the only program on my system that actually prompts me when I want to exit).
    It's a beta - there are bugs. I expect this will be fixed.

    I know a lot of people who want to be asked if they really want to exit outlook but I know just as many who lost accidentally deleted items when they closed outlook with delete on close enabled, so this is not the solution i use ot be warned on exit. <g>


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Thursday, January 28, 2010 6:06 PM
  • Thank you for posting thix fix or workaround. It may be the best answer. No prompt and some extra insurance for losing e-mails.
    Thursday, January 28, 2010 11:38 PM
  • It's a beta - there are bugs. I expect this will be fixed.

    I know a lot of people who want to be asked if they really want to exit outlook but I know just as many who lost accidentally deleted items when they closed outlook with delete on close enabled, so this is not the solution i use ot be warned on exit. <g>


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com

    "It's a beta" is a poor excuse since, as I noted, this bug was present in the Technical Preview.

    Experienced users want to use the software as they want to use software.  Your "solution" adds complexity when many of us are looking for simplicity.
    Friday, January 29, 2010 3:28 AM
  • How about the companies (like mine) who use this setting to help control Exchange Mailbox sizes and reinforce that delete means DELETE? 
    Saturday, January 30, 2010 1:34 AM
  • How about the companies (like mine) who use this setting to help control Exchange Mailbox sizes and reinforce that delete means DELETE?
    If the admin really wants to enforce Delete Items are deleted, don't rely on use settings- use Mailbox Manager.



    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Saturday, January 30, 2010 3:18 AM
  • If the admin really wants to enforce Delete Items are deleted, don't rely on use settings- use Mailbox Manager.



    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com

    Allowing the customer the choice to manage the task at either the user or server level is the best option.
    Saturday, January 30, 2010 3:41 AM
  • If the admin really wants to enforce Delete Items are deleted, don't rely on use settings- use Mailbox Manager.



    Allowing the customer the choice to manage the task at either the user or server level is the best option.

    As an IT pro, I can say its always better to manage things at the server level, where users can't override things they decide they don't agree with. If the company wants to enforce regular emptying of the deleted (and junk) folders, they should use mailbox manager.

    In this specific situation, there will be choice in Outlook 2010 - the bug was fixed in a later build but we may have to wait until RTM to see it.


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Saturday, January 30, 2010 3:50 AM
  • As an IT pro, I can say its always better to manage things at the server level, where users can't override things they decide they don't agree with.


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com

    Tell that to your tech-savvy executives.  Wholesale policies that don't allow for reasonable exception are the product of a lazy mind.
    Saturday, January 30, 2010 4:01 AM
  • If the admin really wants to enforce Delete Items are deleted, don't rely on use settings- use Mailbox Manager.



    Allowing the customer the choice to manage the task at either the user or server level is the best option.

    As an IT pro, I can say its always better to manage things at the server level, where users can't override things they decide they don't agree with. If the company wants to enforce regular emptying of the deleted (and junk) folders, they should use mailbox manager.

    In this specific situation, there will be choice in Outlook 2010 - the bug was fixed in a later build but we may have to wait until RTM to see it.


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    I'm glad to hear that this is fixed in a later build.  I think the concern was that as recently as a month ago the word was that this would NOT be addressed even in the RTM build.  As long as it is fixed for RTM, I think we're all happy (speaking for myself, of course).
    Saturday, January 30, 2010 8:40 PM
  • I'm glad to hear that this is fixed in a later build.  I think the concern was that as recently as a month ago the word was that this would NOT be addressed even in the RTM build.  As long as it is fixed for RTM, I think we're all happy (speaking for myself, of course).
    The information I have is from Oct - 'the fix didn't make it into Beta 2 but is fixed in a later build.'


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    Sunday, January 31, 2010 3:45 AM
  • The point made earlier by Hurricane Andrew from my perspective relates more to limited mailbox sizes than enforcing delete. The point here really is that there is an option to avoid being prompted to empty the deleted items and effectively this is overridden by something else. In a company such as mine where mailbox size is very limited the deleted items folder is counted as part of the total size of the message store per user, PSTs are disabled so that archive options are not an option so people will want to set their own option to empty the folder and expect that to happen without further prompt. Other users will want to turn this off so centrally managing that is really not an option and in a global multi lingual environment such a system as you propose would cause confusion. 
    Monday, February 01, 2010 6:04 PM
  • The point made earlier by Hurricane Andrew from my perspective relates more to limited mailbox sizes than enforcing delete. The point here really is that there is an option to avoid being prompted to empty the deleted items and effectively this is overridden by something else. In a company such as mine where mailbox size is very limited the deleted items folder is counted as part of the total size of the message store per user, PSTs are disabled so that archive options are not an option so people will want to set their own option to empty the folder and expect that to happen without further prompt. Other users will want to turn this off so centrally managing that is really not an option and in a global multi lingual environment such a system as you propose would cause confusion. 

    It's fixed in an internal build. There may or may not be a public release of an RC build. Until a new build (or RTM) is released, you need to live with it.


    Diane Poremsky [MVP - Outlook]
    Outlook Tips: http://www.outlook-tips.net/
    Outlook & Exchange Solutions Center: http://www.slipstick.com
    • Proposed as answer by Jotiba Patil Wednesday, August 31, 2011 9:24 AM
    Monday, February 01, 2010 10:21 PM
  • I agree with Eli and drtdk. It's fine to let people choose to either empty the folder or not to empty the folder when exiting Outlook. But if someone chooses to empty it when exiting and has checked off the appropriate boxes, the app should do what the user requests. I see no point in arguing about whether or not people should empty the folder on exiting. If that's what the people want, give it to them... And if the problem has indeed been fixed in a later build of the system, that's fine. We eagerly await the release of the new build (or final version).
    Tuesday, February 02, 2010 5:36 AM
  • I have no idea what this response meant.  what are the 'stores in my profile'?
    Friday, April 30, 2010 2:12 PM
  • I have the same issue and unchecking "Prompt before permanently deleting items", will this help me to fix the issue.


    Jotiba Patil
    Tuesday, August 16, 2011 12:29 PM
  • It should fix it. Do you have SP1 installed? That might fix it too.

    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    • Proposed as answer by Jotiba Patil Wednesday, August 31, 2011 9:24 AM
    Wednesday, August 17, 2011 6:28 AM
  • I have installed office std 2010 SP1............

     

    However, it solved my problem just by unchecking "Prompt before permanently deleting items",

    Thanks.......


    Jotiba Patil
    Wednesday, August 31, 2011 9:18 AM
  • I have installed office std 2010 SP1............

     

    However, it solved my problem just by unchecking "Prompt before permanently deleting items",

    Thanks.......


    Jotiba Patil
    bit more info From the Office help:
    1. On the Advanced tab, under Outlook Start and Exit, select the Empty the Deleted Items folder upon exiting check box.
    2. To be notified before the Deleted Items folder is emptied automatically, on the Advanced tab, under Other, select the Prompt for confirmation before permanently deleting items check box.

    Mike
    • Proposed as answer by purplehazze Saturday, October 08, 2011 9:10 AM
    Saturday, October 08, 2011 9:09 AM
  •  Please create the registry value as below:

    Use regedit
    HKEY_CURRENT_USER/Software/Microsoft/Office/14.0/Outlook/Preferences

    Empty Trash - Change Value From 1 to 0

    • Proposed as answer by FaraazAzhar Thursday, May 10, 2012 8:42 PM
    Thursday, May 10, 2012 5:13 PM