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Outlook 2010 Crashes upon sending an email with pdf attachments

    Question

  • Hi-

     Outlook 2010 has crashed for the last 2 weeks when I send an email with an attached pdf. I have attached the dmp file here. Let me know what you know.

    Thanks

    DMO

    Monday, April 16, 2012 6:27 PM

Answers

  • How about the result when you add non-pdf attachment?

    Please also try to launch Outlook with safe mode. (Outlook.exe \safe) If the issue will be gone, please disable the add-ons one by one to find the issue root.

    Thanks.

    Tony Chen

    TechNet Community Support

    Tuesday, April 17, 2012 8:46 AM
    Moderator

All replies

  • Or not how can I send the dmp file?

    Monday, April 16, 2012 6:29 PM
  • This is from the event viewer.The program OUTLOOK.EXE version 14.0.6117.5001 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
     Process ID: 13e8
     Start Time: 01cd1bf83ffd3368
     Termination Time: 0
     Application Path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
     Report Id:
    Monday, April 16, 2012 6:32 PM
  • And the details from event viewer,
    - System
    - Provider
    [ Name] Application Hang
    - EventID 1002
    [ Qualifiers] 0
    Level 2
    Task 101
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2012-04-16T18:01:07.000000000Z
    EventRecordID 8342
    Channel Application
    Computer Morris-HP
    Security
    - EventData
    OUTLOOK.EXE
    14.0.6117.5001
    13e8
    01cd1bf83ffd3368
    0
    C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
    54006F00700020006C006500760065006C002000770069006E0064006F0077002000690073002000690064006C00650000000000

    Binary data:

    In Words

    0000: 006F0054 00200070 0065006C 00650076
    0008: 0020006C 00690077 0064006E 0077006F
    0010: 00690020 00200073 00640069 0065006C
    0018: 00000000

    In Bytes

    0000: 54 00 6F 00 70 00 20 00 T.o.p. .
    0008: 6C 00 65 00 76 00 65 00 l.e.v.e.
    0010: 6C 00 20 00 77 00 69 00 l. .w.i.
    0018: 6E 00 64 00 6F 00 77 00 n.d.o.w.
    0020: 20 00 69 00 73 00 20 00 .i.s. .
    0028: 69 00 64 00 6C 00 65 00 i.d.l.e.
    0030: 00 00 00 00 ....

    Monday, April 16, 2012 6:33 PM
  • OK just crashed without an attachment just a simple text response. I will create a mini dmp and try to include it here.

    Monday, April 16, 2012 7:51 PM
  • How about the result when you add non-pdf attachment?

    Please also try to launch Outlook with safe mode. (Outlook.exe \safe) If the issue will be gone, please disable the add-ons one by one to find the issue root.

    Thanks.

    Tony Chen

    TechNet Community Support

    Tuesday, April 17, 2012 8:46 AM
    Moderator
  • Hi,
    I have a similar issue.  A co-worker is using file > open > another user's folder to which she has permissions to do.  The other person's inbox opens fine no issues.  Once she tries to forward an HTML email, in this case from an airline, outlook hangs and you have to manually restart or close the program.

    I have ran in safe mode and the same thing happens so I am assuming it is not an app issue.  It is set to run as HTML format both in the Options menu and in the format tab when bringing up the forward message.  The user is trying to forward emails back to herself - do you think that could be causing this?

    When I tried to change the format in the forward message window to Rich Text outlook froze also.  Any ideas?

    Tuesday, August 21, 2012 4:31 PM