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why doesn't my Blocked Senders list work?

    Question

  • Please see above - this mail arrived in my Inbox - as you can see the sender address is in my Blocked Senders list.

    This is just one example - the Blocked Senders list does not work for any of the addresses in it - they all hit my inbox and not my Junk Folder.

    Am I missing something?

    Tuesday, February 07, 2012 11:33 AM

Answers

  • I just found this on the Microsoft website.

    When you add a sender's e-mail address to the Blocked Senders list in Outlook 2010, you may still receive e-mail messages from that sender in your Inbox folder.

    CAUSE
    You have more than one e-mail account delivering email to your Personal Folders...

    You have more than one e-mail account delivering email to your Personal Folders (.PST) file. The Junk E-mail Settings, including Blocked Senders and Safe Senders lists, are specific to one e-mail account or service. When you block a sender's email address, it is only added to the Blocked Senders list for the default email account configured in the Account Settings dialog. The Blocked Senders lists for other accounts are not updated with the same email address.

    WORKAROUND
    To work around this issue, switch the default account in the AccountSettings dia...

    To work around this issue, switch the default account in the AccountSettings dialog to the other account, and then block the same sender. This will add the sender's e-mail address to this specific account. To change the default account in the AccountSettings dialog and block the same sender, follow these steps:
    1. In Outlook 2010, click File, and then click Account Settings in the Info tab.
    2. Click to select the other e-mail account in the E-mail tab of the Account Settings dialog.
    3. Click Set as Default, and then click Close.
    4. Click the Home tab.
    5. Click Junk, and then click Junk E-mail Options. Notice the title bar of the dialog has the name of the e-mail account that is currently being configured.
    6. Add any senders to the Blocked Senders list or the Safe Senders list.
    7. Click OK.
    8. Switch your original account back to default by following steps 1 to 3 above.
    Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

    Thursday, April 26, 2012 4:14 PM

All replies

  • Try to check your Safe senders. If You assign te same address (or domein) to both lists, then mechnaizm doesn't work.

    Oskar Shon, Office System MVP

    Press if Helpful; Answer when a problem solved

    Tuesday, February 07, 2012 1:57 PM
  • thanks for the reply Oskar but none of the blocked senders are in the Safe Senders list
    Tuesday, February 07, 2012 6:15 PM
  • I have the exact same problem.

    Help please!

    PS. None of the blocked email addresses or domains are in my Safe Sender's List.

    Thursday, April 26, 2012 4:07 PM
  • I just found this on the Microsoft website.

    When you add a sender's e-mail address to the Blocked Senders list in Outlook 2010, you may still receive e-mail messages from that sender in your Inbox folder.

    CAUSE
    You have more than one e-mail account delivering email to your Personal Folders...

    You have more than one e-mail account delivering email to your Personal Folders (.PST) file. The Junk E-mail Settings, including Blocked Senders and Safe Senders lists, are specific to one e-mail account or service. When you block a sender's email address, it is only added to the Blocked Senders list for the default email account configured in the Account Settings dialog. The Blocked Senders lists for other accounts are not updated with the same email address.

    WORKAROUND
    To work around this issue, switch the default account in the AccountSettings dia...

    To work around this issue, switch the default account in the AccountSettings dialog to the other account, and then block the same sender. This will add the sender's e-mail address to this specific account. To change the default account in the AccountSettings dialog and block the same sender, follow these steps:
    1. In Outlook 2010, click File, and then click Account Settings in the Info tab.
    2. Click to select the other e-mail account in the E-mail tab of the Account Settings dialog.
    3. Click Set as Default, and then click Close.
    4. Click the Home tab.
    5. Click Junk, and then click Junk E-mail Options. Notice the title bar of the dialog has the name of the e-mail account that is currently being configured.
    6. Add any senders to the Blocked Senders list or the Safe Senders list.
    7. Click OK.
    8. Switch your original account back to default by following steps 1 to 3 above.
    Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

    Thursday, April 26, 2012 4:14 PM
  • Thank you, it worket for me.
    Sunday, May 19, 2013 9:50 PM