none
how to repair my problem...my microsoft word has stopped working?

    Question

  • whenevr...i start the word.....and afterwards then close it....a message comes that microsoft word has stopped working.....and three options are given....either restart the word.....close the program......or check for online solution....!

    i tried all the three options....bt i did nt gt any benefit...!

    Wednesday, July 18, 2012 12:19 PM

Answers

  • Hi,

    there may be few reasons why Word stops working.

    1) Restart the computer first and give a trial

    2) Cleanup the hard drive and user profile from temp files

    - Start - Programs - Accessories - System Tools - Cleanup Disk

    3) Repair Office 2010

    - Control Panel - Add/Remove Programs - click on Microsoft Office 2010 -change - and select repair

    4) Open Word without Add-ins in safe mode. Perhaps one of installed Add-ins causing the issue

    Bart


    Bartosz Kurowski Solution Engineer MCP, MCT, MCTS, MCITP, MOS 2007 / 2010

    Wednesday, July 18, 2012 12:36 PM
  • Extending Bart's suggestion, try working through this trouble shooting procedure:

    http://support.microsoft.com/kb/921541 

    NOTE:  part of this procedure is disabling addins. If you want to take a shortcut, check to see if you have a BlueTooth device driver or addin, ie “send to Bluetooth”, installed. Disabling BlueTooth is rapidly moving to the top of my Office trouble shooting process. Blue Tooth drivers have been identified as the cause of problems with many different “random” symptoms. If you have BlueTooth, disable it in control panel, device manager and possibly as an addin in Office apps.  It’s not that I think there is anything inherently bad with Blue Tooth. The problem is with the people writing the drivers.

     

    Uninstall Recent Software

    At this point, you have also think about any software or plugins that you may have installed on your computer. Annoyingly, this problem with Word can be caused by a program that is completely unrelated to Word!

    Did you recently install some new hardware? A printer, scanner, label machine, web cam, tablet, etc? Have you installed any software? If so, uninstall it and see if the problem goes away.  The following Skype links are an example of this issue

     

    Clipboard functionality no longer allows ability to paste formatting in Office Apps – Skype error – Official notice

    http://support.microsoft.com/kb/2697462

    https://social.technet.microsoft.com/Forums/en-US/excel/thread/0cffef67-afca-45ad-b75d-3eeb4a859983 

    Starting in March 2012, "Skype click to Call" has been causing problems File Open problems, and Copy/Paste problems in Office Apps.

    The quick test for this problem is to close all open browsers. If the problem goes away it is probably Skype.

    March 30 – MS has released an update to Skype that fixes the problem. Go to the Skype site, download and install the newest version ofc the program.

     

    Clipboard broken – “Smart RAM”

    <snip>

    For anyone reading this, I figured out the problem after surfing the web for the past 3-4 weeks. Painful process. I have a paid version of Advanced SystemCare Pro, v5.2.0. 3-4 weeks ago, while scanning through it's vast offerings, I came across a feature I could activate called "Smart RAM". I turned it on and checked the 5 boxes it offers in the settings. The last of those 5 is "Clean Clipboard". I unchecked this box a few minutes ago and it fixed my issues. I now have no problems with copy/paste. Info only, it case it helps anyone.

    <snip>

     

    Word and Excel crash when I try to open a document

    <snip>

    I had the same problem, i ran windword in safe mode successfully and disabled ABBYY FineReader 9.0 and the problem was solved as well, all is fine now and office is awesome!!

    </snip>                 <snip>

    I ran my old Word 2010 and removed the ABBYY add-in. I didn't have to disable the whole program. I also did the "Quick Repair" and the "Online Repair" of Office 2013 Preview, but I'm pretty sure it was the add-in removal that made the difference.

    </snip

    Bluetooth Fix: “Microsoft Word has stopped working”

    http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working

     

    Example of a problem caused by Bluetooth

    Alright, well, I found the answer to this final issue: I only needed to disable the Bluetooth add-in on Options. I have no idea why that would have been the problem, but I found it as a suggested fix here. Now every single thing opens quickly and without error.

    Thanks for all your help everyone.

    As a recap:

    • My Office 2010 was a Click-to-Run version
    • Word suddenly giving me messages about "Downloading the Required Feature," freezing up, slowing down...
    • Ultimately had to uninstall Office
    • Reinstalled it from the Microsoft website with my product key, choosing the 64-bit version instead of the Click-to-Run version
    • Installed all new updates from Windows Updates
    • Restarted computer
    • Word working quickly with no messages, but became unresponsive when trying to open old files
    • Went to File->Options->Add-Ins->Go-> and unchecked Bluetooth.
    • Everything seems to be back to normal, if not better than before.

     

    Black Blob during Copy / Paste

    My problem is if I copy text from a web site or from Excel, Access etc into Word all I get is a black spot.

    I have tried a repair install and checking all the settings against my laptop - where this function works properly.

    The problem is caused by a defective Bluetooth add-in for Word, Excel, and PowerPoint, turn off the Com Addin.

    Additional Notes:

    1. The defective Bluetooth add-in is usually installed by a Bluetooth driver. (In my case - Intel Centrino Wireless Bluetooth 3.0 + High Speed Adaptor (v1.1))
    2. Updating your Bluetooth driver (or reverting to an older version) may also resolve the problem.
    3. Unfortunately simply disabling the add-in through the Word options may result in a 3 second freeze when loading Word 2007. (If this is a problem, changing to a different bluetooth driver version may be the better option)
    4.  

    Additional tip - Remove Older Printer Drivers

    Oddly enough, this ended up being the cause of my problem. I had an older print driver installed on my Windows 7 machine and once I removed that driver, Word started working without any problems!

    You can delete individual printer drivers by going into the registry. Note that simply going to Printers and Faxes and deleting a printer there does not delete the printer driver.

    Follow Step 3 in my previous post about a printer error to remove the printer drivers:

    http://www.online-tech-tips.com/computer-tips/fix-the-printer-spooler-service-terminated-unexpectedly/

     

    A beginner's guide to trouble shooting problems in Word

    http://support.microsoft.com/kb/322743

     

    Sunday, July 22, 2012 7:24 AM

All replies

  • Hi,

    there may be few reasons why Word stops working.

    1) Restart the computer first and give a trial

    2) Cleanup the hard drive and user profile from temp files

    - Start - Programs - Accessories - System Tools - Cleanup Disk

    3) Repair Office 2010

    - Control Panel - Add/Remove Programs - click on Microsoft Office 2010 -change - and select repair

    4) Open Word without Add-ins in safe mode. Perhaps one of installed Add-ins causing the issue

    Bart


    Bartosz Kurowski Solution Engineer MCP, MCT, MCTS, MCITP, MOS 2007 / 2010

    Wednesday, July 18, 2012 12:36 PM
  • Extending Bart's suggestion, try working through this trouble shooting procedure:

    http://support.microsoft.com/kb/921541 

    NOTE:  part of this procedure is disabling addins. If you want to take a shortcut, check to see if you have a BlueTooth device driver or addin, ie “send to Bluetooth”, installed. Disabling BlueTooth is rapidly moving to the top of my Office trouble shooting process. Blue Tooth drivers have been identified as the cause of problems with many different “random” symptoms. If you have BlueTooth, disable it in control panel, device manager and possibly as an addin in Office apps.  It’s not that I think there is anything inherently bad with Blue Tooth. The problem is with the people writing the drivers.

     

    Uninstall Recent Software

    At this point, you have also think about any software or plugins that you may have installed on your computer. Annoyingly, this problem with Word can be caused by a program that is completely unrelated to Word!

    Did you recently install some new hardware? A printer, scanner, label machine, web cam, tablet, etc? Have you installed any software? If so, uninstall it and see if the problem goes away.  The following Skype links are an example of this issue

     

    Clipboard functionality no longer allows ability to paste formatting in Office Apps – Skype error – Official notice

    http://support.microsoft.com/kb/2697462

    https://social.technet.microsoft.com/Forums/en-US/excel/thread/0cffef67-afca-45ad-b75d-3eeb4a859983 

    Starting in March 2012, "Skype click to Call" has been causing problems File Open problems, and Copy/Paste problems in Office Apps.

    The quick test for this problem is to close all open browsers. If the problem goes away it is probably Skype.

    March 30 – MS has released an update to Skype that fixes the problem. Go to the Skype site, download and install the newest version ofc the program.

     

    Clipboard broken – “Smart RAM”

    <snip>

    For anyone reading this, I figured out the problem after surfing the web for the past 3-4 weeks. Painful process. I have a paid version of Advanced SystemCare Pro, v5.2.0. 3-4 weeks ago, while scanning through it's vast offerings, I came across a feature I could activate called "Smart RAM". I turned it on and checked the 5 boxes it offers in the settings. The last of those 5 is "Clean Clipboard". I unchecked this box a few minutes ago and it fixed my issues. I now have no problems with copy/paste. Info only, it case it helps anyone.

    <snip>

     

    Word and Excel crash when I try to open a document

    <snip>

    I had the same problem, i ran windword in safe mode successfully and disabled ABBYY FineReader 9.0 and the problem was solved as well, all is fine now and office is awesome!!

    </snip>                 <snip>

    I ran my old Word 2010 and removed the ABBYY add-in. I didn't have to disable the whole program. I also did the "Quick Repair" and the "Online Repair" of Office 2013 Preview, but I'm pretty sure it was the add-in removal that made the difference.

    </snip

    Bluetooth Fix: “Microsoft Word has stopped working”

    http://www.thewindowsclub.com/fix-microsoft-word-has-stopped-working

     

    Example of a problem caused by Bluetooth

    Alright, well, I found the answer to this final issue: I only needed to disable the Bluetooth add-in on Options. I have no idea why that would have been the problem, but I found it as a suggested fix here. Now every single thing opens quickly and without error.

    Thanks for all your help everyone.

    As a recap:

    • My Office 2010 was a Click-to-Run version
    • Word suddenly giving me messages about "Downloading the Required Feature," freezing up, slowing down...
    • Ultimately had to uninstall Office
    • Reinstalled it from the Microsoft website with my product key, choosing the 64-bit version instead of the Click-to-Run version
    • Installed all new updates from Windows Updates
    • Restarted computer
    • Word working quickly with no messages, but became unresponsive when trying to open old files
    • Went to File->Options->Add-Ins->Go-> and unchecked Bluetooth.
    • Everything seems to be back to normal, if not better than before.

     

    Black Blob during Copy / Paste

    My problem is if I copy text from a web site or from Excel, Access etc into Word all I get is a black spot.

    I have tried a repair install and checking all the settings against my laptop - where this function works properly.

    The problem is caused by a defective Bluetooth add-in for Word, Excel, and PowerPoint, turn off the Com Addin.

    Additional Notes:

    1. The defective Bluetooth add-in is usually installed by a Bluetooth driver. (In my case - Intel Centrino Wireless Bluetooth 3.0 + High Speed Adaptor (v1.1))
    2. Updating your Bluetooth driver (or reverting to an older version) may also resolve the problem.
    3. Unfortunately simply disabling the add-in through the Word options may result in a 3 second freeze when loading Word 2007. (If this is a problem, changing to a different bluetooth driver version may be the better option)
    4.  

    Additional tip - Remove Older Printer Drivers

    Oddly enough, this ended up being the cause of my problem. I had an older print driver installed on my Windows 7 machine and once I removed that driver, Word started working without any problems!

    You can delete individual printer drivers by going into the registry. Note that simply going to Printers and Faxes and deleting a printer there does not delete the printer driver.

    Follow Step 3 in my previous post about a printer error to remove the printer drivers:

    http://www.online-tech-tips.com/computer-tips/fix-the-printer-spooler-service-terminated-unexpectedly/

     

    A beginner's guide to trouble shooting problems in Word

    http://support.microsoft.com/kb/322743

     

    Sunday, July 22, 2012 7:24 AM