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Word/Excel 2010 Duplex Problem (flip up mode)

    Question

  • Hello,

    We are having a problem with Word/Excel 2010 printing Automatic duplex when choosing Flip Up mode. This happens with all of our computers (over 650 computers) and all of our printers (more than 25 printers). The computers are running either Windows XP 32-bit or Windows 7 32-bit or 64-bit. The printers are mainly but not all HP printers. The printers are using the current drivers for each printer. The version of Word 2010 is 14.0.6112.5000 (32 bit).

    This is the issue. If you choose to flip the pages up (short edge in portrait or long edge in landscape), it prints in book mode (long edge in portrait or short edge in landscape). All other applications duplex properly. This problem does not occur in Access 2010 but Access 2010 does not use that extra interface for printing that Word and Excel have in 2010.  

    A user can select printer properties and then manually check the box to flip up pages when duplexing. After clicking ok, the Word printing interface changes to reflect flipping pages up. But if you go back into printer properties, the box has become unchecked. Also, the pages still print in book mode. Users with Office 2000 have no problem printing duplex in flip up mode.

    These printers are all networked printers, printing from five different print servers. The printers are usually the default printer but it is the same problem if you choose another printer. The printer settings are correct for the printers. Cycling through the tabs and clicking ok does not fix the issue. Also, there is no way to bring up the printers native interface and print from there. You can only go to the properties through the Office interface and those settings do not save for print on both sides "flip pages up".

    Please help if you can.

    Tuesday, February 07, 2012 8:38 PM

Answers

  • Hi,

    If you are using Printer server, please test printing with local/network Printer, do not via Printer server.

    You may follow step 3 (Test Printing with Different Printer Drivers) in this article for further troubleshooting:

    http://support.microsoft.com/kb/826845

    If you can print document fine, please troubleshoot print server settings.

    Best regards.


    William Zhou

    TechNet Community Support

    Monday, February 13, 2012 6:32 AM