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There was an error synchronizing your folder hierarchy. Error : 80041004

    Question

  • I have a brand new install of Windows 7 Ultimate 64-bit. New install of Office 2010 with Hotmail Connector.

    I cannot receive emails to Outlook for my Hotmail account. I tried to delete then re-add the Hotmail account in Outlook. No luck.

    Sync log:

    9:12:12 Synchronizer Version 14.0.5139

    9:12:12 Synchronizing Mailbox 'myemailaddress@hotmail.com'

    9:12:12 Synchronizing Hierarchy

    9:12:12    1 folder(s) updated in online store

    9:12:12 Synchronizing local changes in folder 'Contacts'

    9:12:17    32 item(s) deleted in online folder

    9:12:17 Synchronizing local changes in folder 'Inbox'

    9:12:17 Error synchronizing folder

    9:12:17                   [80041004-0-0-430]

    9:12:17 Synchronizing local changes in folder 'Deleted Items'

    9:12:17 Error synchronizing folder

    9:12:17                   [80041004-0-0-430]

    9:12:17 Error with Send/Receive.

    9:12:17 There was an error synchronizing your folder hierarchy. Error : 80041004.

    9:12:17 Synchronizing server changes in folder 'Calendar'

    9:12:17 Synchronizing server changes in folder 'Contacts'

    9:12:18 Synchronizing server changes in folder 'Drafts'

    9:12:18 Synchronizing local changes in folder 'Inbox'

    9:12:18 Error synchronizing folder

    9:12:18                   [80041004-0-0-430]

    9:12:18 Synchronizing server changes in folder 'Sent Items'

    9:12:18 Synchronizing local changes in folder 'Deleted Items'

    9:12:18 Error synchronizing folder

    9:12:18                   [80041004-0-0-430]

    9:12:18 Synchronizing server changes in folder 'Junk E-mail'

    9:12:18 Done

    9:12:30 Network operation failed

    9:12:30

     

    *******************

    9:12:30

     

    *Request*      

    9:12:30 09:12:18:0309

     

     

    9:12:30 POST

    9:12:30  http://

    9:12:30 sn127ds.mail.services.live.com

    9:12:30 /DeltaSync_v2.0.0/Settings.aspx

    9:12:30

     

     

    9:12:30 <?xml version="1.0" encoding="utf-8"?><Settings xmlns="HMSETTINGS:"><ServiceSettings><SafetySchemaVersion>1</SafetySchemaVersion><SafetyLevelRules><GetVersion/></SafetyLevelRules><SafetyActions><GetVersion/></SafetyActions><Properties><Get/></Properties></ServiceSettings><AccountSettings><Get><Options/><Properties/></Get></AccountSettings></Settings>

    9:12:30

     

    *Response* 

    9:12:30 00:00:00:0000

     

     

    9:12:30

     

     

    9:12:30

     

    *******************

    Saturday, June 18, 2011 4:16 PM

Answers

  • Hi,

     

    Is there any other older version of Outlook present on the computer?

    Step 1: Try to remove and re-add the account in Outlook and check.

    To remove the account.
    Launch MS Outlook 2010 and click the Office button which is located in the top left corner, now under the Info category you will see the Account Settings option, click the drop down button and choose remove account.

    To add the account.
    Launch MS Outlook 2010 and click the Office button which is located in the top left corner, now under the Info category you will see the Account Settings option, click the drop down button and choose Add Account.

    In the next step, select Email Accounts, enter Your Name, Email Address, and Password and click next.
    It will take a couple of minutes to complete the required configuration.
    Click Finish and it will start downloading your emails.

    Step 2: Create new profile and add the account and check.
    To create new profile, follow this link:
    http://support.microsoft.com/KB/829918

    once you create new profile, add the account in Outlook by following the instructions in step1.

     

    Best Regards,

     

    Nick Wan

    =============================

     

    Come back and mark the replies as answers if they help and unmark them if they provide no help.

     

     

    • Marked as answer by Nick Wan Thursday, June 23, 2011 1:12 AM
    Tuesday, June 21, 2011 3:02 AM

All replies

  • Hi,

     

    Is there any other older version of Outlook present on the computer?

    Step 1: Try to remove and re-add the account in Outlook and check.

    To remove the account.
    Launch MS Outlook 2010 and click the Office button which is located in the top left corner, now under the Info category you will see the Account Settings option, click the drop down button and choose remove account.

    To add the account.
    Launch MS Outlook 2010 and click the Office button which is located in the top left corner, now under the Info category you will see the Account Settings option, click the drop down button and choose Add Account.

    In the next step, select Email Accounts, enter Your Name, Email Address, and Password and click next.
    It will take a couple of minutes to complete the required configuration.
    Click Finish and it will start downloading your emails.

    Step 2: Create new profile and add the account and check.
    To create new profile, follow this link:
    http://support.microsoft.com/KB/829918

    once you create new profile, add the account in Outlook by following the instructions in step1.

     

    Best Regards,

     

    Nick Wan

    =============================

     

    Come back and mark the replies as answers if they help and unmark them if they provide no help.

     

     

    • Marked as answer by Nick Wan Thursday, June 23, 2011 1:12 AM
    Tuesday, June 21, 2011 3:02 AM
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