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Exchange account does not use the right Suggested Contact folder

    Question

  • Having issue with an exchange account with a delegate account. Suggested contacts are saving into the good folder but when typing a name into a new message outlook is using to wrong folder (there is 2 suggested contact folder one for main acccount and another for deleguate) How can I switch that ?
    Thursday, March 08, 2012 8:00 PM

Answers

  • As the theory goes, Outlook use its default account suggested contact as the Address Book in normal situation. If the connector is going to make a new Suggested Contacts folder, it needs to be local only, like the Journal, Tasks, and Notes are.  Outlook will only let you make Mail and Calendar folders in a connector account.

    This is my test contact folder:

     

    After testing, we cannot create Outlook contacts into “tonychen - Suggest contact” automatically after we sent messages , even be on behalf of "tony chen".
    To work around this situation, if we have edit rights for the “tonychen – Suggest Contacts”, we may manually copy the contacts from local suggest contact.

    If there is any misunderstanding, please let me know. Thanks.

    Tony Chen

    TechNet Community Support

    Monday, March 12, 2012 3:04 AM