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Outlook 2013 - E-mail Stuck in Outbox

    Question

  • After downloading and installing Office 2013, I was happily sending and receiving e-mail via Outlook. Now several weeks later I can only receive, not send messages. How do I go about resolving this issue?

    Thanks,

    Chris

    Wednesday, April 10, 2013 12:12 AM

Answers

  • Check if there is any message stuck in outbox folder. Remove them.

    You may also create a new profile check the result.

    Another possibility is that you have a hidden message - a read receipt is stuck. They are stored as hidden messages at the root level of your mailbox.

    There are two methods that can be used to delete them:

    1. Change the SMTP server for the account to a SMTP that can send the receipt. After the read receipt is sent, change the SMTP back to the one you normally use for the account after they are sent.

    2. Delete the hidden messages using MFCMAPI. We have complete instructions for deleting stuck read receipts using MFCMAPI at Delete Read Receipts using MFCMAPI.

    Thanks.

    Tony Chen
    TechNet Community Support


    Thursday, April 11, 2013 7:32 AM