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Excel application hang

    Question

  • Hi

    I have office 2003 installed on a win xp machine with service pack 3 but have some excel issues with error below can anyone help?

    event id 1002

    Hanging application EXCEL.EXE, version 10.0.2614.0, hang module hungapp, version

    Monday, August 02, 2010 12:08 PM

Answers

  • Hi,

     

    I would like to ask when this issue began to occur. Did it occur when trying to perform some actions in Excel?

     

    Also, are there any hardware or software changes recently?

     

    Normally, we can troubleshoot this issue by the suggestions below:

     

    Suggestion 1: Start Excel in safe mode

    ====================

    1.       Click Start, point to All Programs, and then point to Microsoft Office.

    2.        Press and hold the CTRL key, and then click the Microsoft Excel.

     

    If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them.

     

    Suggestion 2: Repair Office program

    ==============

    Please try to repair the Office programs from Add/Remove Programs (Windows XP) or Programs and Features (Windows Vista/Windows 7). Locate the Office program, right click it and choose Change. Then Repair.

     

    Suggestion 3: Test in clean boot mode

    ==================

    1.       Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

            Note: If prompted, please click Continue on the User Account Control (UAC) window.

     

    2.       Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3.       Click the "Startup" tab, click "Disable All" and click "OK".

     

            Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

    What’s the result now?

      

    How to return from the Clean Boot state

    --------------------------

    After the troubleshooting, we can return from the clean boot state:

     

    1.       Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

    Note: If prompted, please click Continue on the User Account Control (UAC) window.

    2.       On the "General" tab, click "Normal Startup - load all device drivers and services".

    3.       Click OK. Click Restart when you are prompted to restart your computer.

     

    Suggestion 4: Scan viruses

    ==============

    Please try to use the antivirus programs on your computer to scan the system for viruses.

    Hope it helps.

     

    Regards,

     

    Harry

    • Marked as answer by Sally Tang Friday, August 06, 2010 4:11 AM
    Tuesday, August 03, 2010 8:48 AM