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I cannot activate Office: "The setup controller has encountered a problem during install. Please review the log files for further information on the error."

    Question

  • I installed the Office Pro Plus 2010 x64 in Windows 7 from the Microsoft download site. When I follow the instructions to activate the programme using the option "Change the product key" a window appears with this message:

    "The setup controller has encountered a problem during install. Please review the log files for further information on the error."

    I tried unninstalling/installing several times the programme but I always found the same message at the end. Does anyone know how can I solve this problem?

    Thanks.

    • Moved by Ted WayMicrosoft employee Monday, December 14, 2009 5:53 PM Activation related (From:Microsoft Office 2010 Beta)
    • Moved by Siddharth Chavan Wednesday, April 28, 2010 10:47 AM Forum Consolidation (From:Microsoft Office 2010 Volume Activation (to be retired))
    Sunday, December 13, 2009 3:52 PM

Answers

All replies

  • I have the same problem with the x32 version

    Sunday, December 13, 2009 11:20 PM
  • Here is one link that should help you: http://support.microsoft.com/kb/928218

    You should uninstall Office suite completely and this article will guide you how to manually remove Office suite.

    Hope it works for you.

    --Achugh
    Monday, December 14, 2009 3:10 AM
  • Please go to this page for instructions on ways to enter your product key and activate.  You probably need option 3:

    http://www.microsoft.com/office/2010/en/activation.aspx
    Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
    Monday, December 14, 2009 5:56 PM
  • Thaks

     

    it is really good and simple .

    Good working

    Tuesday, March 23, 2010 1:45 AM
  • Hello 

    In my case "Change" option in "Programs and Features" didn't respond as well as "uninstall" button. So i had to enter License Key launching "setup" app. from MS Project 2010 installation package

    Monday, February 04, 2013 5:26 AM
  • Hello,

    When I tried to activate the Office 2010 I got error “The setup controller has encountered a problem during install. Please review the log files for further information on the error” and then I tried to run the office 2010 setup.xe again I got Enter a Product Key option.

    I activate the Office 2010 now without any issue.

    http://social.technet.microsoft.com/Forums/getfile/286332

    Friday, May 17, 2013 7:40 PM
  • OK, but my concerns are:

    1) wont that override my original purchased product key?

    2) I never saw anything on the Office 2010 Pro Plus which stated "beta"...so how to know if it'll work?

    3) wouldnt it also be a temporary key?  

         My activation red bar suddenly appeared after uninstall/new install of Norton IS/Norton A/V....

        sadly I didnt think I needed to write down separate listing of my MSOffice key someplace other than the computer...when I bought the computer from Panasonic- I bought it with pre installed office 2010 Pro+

    Friday, March 07, 2014 9:13 PM
  • hey i faced the same problem but i resolved the problem with the help of this link

    http://www.microsoftsupportchat.com/blog/post/The-SEtup-Controller-has-encountered-a-problem-during-the-install.%20/

    Thursday, April 17, 2014 9:15 PM