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Can't activate new Office 2010 Beta

    Question

  • I get the following error  An unspecified error has ocurred. Your request cannot be processed at this time. Please try again later (0x8007001).

    It installed I am using Windows XP SP3 with all the updates installed. I am using  the MAK key send to me bu Microsoft.
    • Moved by Siddharth Chavan Wednesday, April 28, 2010 10:43 AM Forum Consolidation (From:Microsoft Office 2010 Volume Activation (to be retired))
    Thursday, November 19, 2009 2:47 PM

Answers

All replies

  • I get the same message, with a code of either (0X80070190) or (0x80070057).

    I had no problem activating on my home computer, but this is on my work computer, which is behind a corporate firewall.

    I haven't had a problem activating other software.
    Thursday, November 19, 2009 5:44 PM
  • Hi cyberber,

    Are you using this at home, or at work, as Montana Steve indicated?  If you have an authenticated proxy we don't support activation.  You'll have to activate by phone by RTM.

    Thanks,

    Ted


    Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
    Friday, November 20, 2009 7:17 AM
  • I'm using this at home . I don't have any kind of proxy.  Ted can you ilustrate me why I am getting this message.
    Friday, November 20, 2009 8:38 AM
  • Hi folks,
    I believe you are hitting a known issue surrounding activation elevation. Please open the registry via Start>Run>Regedit and hit enter.
    Navigate to:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform] 
    Under here you will see a DWORD value name called "UserOperations" Please give this a value of 1 and retry activation.
    Cheers,
    --R.
    • Proposed as answer by qw23 Thursday, July 25, 2013 11:59 PM
    Friday, November 20, 2009 6:40 PM
  • No help! After I have done it, nothing changed?! Howevwer I enter serial, Office 2010 beta remains unlincensed?!
    Saturday, November 21, 2009 1:07 PM
  • Richie I followed your instructions to the toe and I still can't activate the new Microsoft Office Professional Plus 2010 Beta. I've tried everything changing the MAK serial & even reinstalling and still get the same error. I hope someone can get to the bottom of this. One more thing I never get the option to activate by phone even when I am disconnected to the internet its always unavailable.
    Saturday, November 21, 2009 1:29 PM
  • Apologies for your frustration folks. I'm still trying to figure out root cause here. From a command line (start>run>cmd.exe) please run the following commands & let me know the output.

    cscript C:\Program Files\Microsoft Office\Office14\ospp.vbs -dstatus
    cscript C:\Program Files\Microsoft Office\Office14\ospp.vbs -act


    (you can paste the output by right clicking the cmd line > edit > select all, right click again to copy the strings, then paste into email)

    Thanks,
    --R.
    Monday, November 23, 2009 5:55 PM
  • To Richie Moloney MSFT , Moderator

    Here is the response to the commands you sent to me  (csscript)

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    E:\Documents and Settings\Administrator>cscript C:\Program Files\Microsoft Offic
    e\Office14\ospp.vbs -dstatus
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    Input Error: There is no file extension in "C:\Program".

    E:\Documents and Settings\Administrator>cscript C:\Program Files\Microsoft Offic
    e\Office14\ospp.vbs -act
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    Input Error: There is no file extension in "C:\Program".

    E:\Documents and Settings\Administrator>
    Thursday, November 26, 2009 6:58 AM
  • Please find the ospp.vbs file first.  What drive did you install Office in?

    1.) Please copy and paste this command:
    cd "C:\Program Files\Microsoft Office\Office14\"
    dir ospp.vbs

    2.) Do you see the ospp.vbs?  If not, then you might need to try E:, or the drive letter you installed Office on.  Once you're in the directory, then run and paste the output.

    cscript ospp.vbs -dstatus
    cscript ospp.vbs -act

    Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
    Wednesday, December 02, 2009 12:30 AM
  • I've been following this thread (or others like it) for a couple of days because I haven't been able to activate my copy of Office 2010 beta.  Knowing I had 30 days to activate, I figured I'd wait until winter break to tackle the problem. BAD IDEA!  

    Today, only a week or so after installing the beta suite I've been locked out!  It says that my copy is unlicensed (no surprise there) but no more gentle reminder of how many days I've got left to activate it!  I can open documents and print them but I cannot create, edit or save documents at all!!!!!

    Please help me. In the middle of studying for finals and I can't have office ____ out on me now!  

    I'm running XP SP3 and prior to installing this beta I had Microsoft Office 2003.  As a side note, during setup I had the option not to uninstall prior versions of office, or individual components.  I selected not to uninstall Word 2003, but of course, that's not working now either.   

    I'm pasting my output from running the following command lines:

    cd "C:\Program Files\Microsoft Office\Office14\"
    dir ospp.vbs

    cscript ospp.vbs -dstatus
    cscript ospp.vbs -act

    C:\Program Files\Microsoft Office\Office14>dir ospp.vbs
     Volume in drive C is SQ004486P04
     Volume Serial Number is 0477-D66B

     Directory of C:\Program Files\Microsoft Office\Office14

    08/14/2009  11:50 AM            30,574 OSPP.VBS
                   1 File(s)         30,574 bytes
                   0 Dir(s)  31,920,709,632 bytes free

    C:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -dstatus
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    C:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -act
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    PLEASE HELP!
    Thursday, December 03, 2009 10:33 PM
  • @t_walt

    Could you please go to File tab | Help and paste what's on the right hand side?  What product (Professional or Professional Plus), and what build number?
    Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
    Thursday, December 03, 2009 11:20 PM
  • Microsoft Office ProfessionalPlus 2010 Build 14.0.4536.1000 (32bit)
    I installed Office in E:\ (E Drive) because I have a dual boot system
    C has Windows7 and E has Windows XP Sp3.
     here are the outputs for cscript ospp.vbs -dstatus &
    cscript ospp.vbs -act



    E:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -dstatus
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
    LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
    LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
    LICENSE STATUS:  ---UNLICENSED---
    ERROR CODE: 0xC004F014
    ERROR DESCRIPTION: The Software Licensing Service reported that the product key
    is not available.
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    E:\Program Files\Microsoft Office\Office14>cscript E:\Program Files\Microsoft Of
    fice\Office14\ospp.vbs -act
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    Input Error: There is no file extension in "E:\Program".

    E:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -act
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    E:\Program Files\Microsoft Office\Office14>
    Saturday, December 05, 2009 11:14 AM
  • To Ted Way MSFT , Moderator I have responded to you on Dec 5 2009 and you still haven't answered back its been more than 10 days . Can you please let me know how to fix this problem????. Thank in advance & Happy holidays.
    Monday, December 14, 2009 2:38 PM
  • To Ted Way MSFT , Moderator I have responded to you on Dec 5 2009 and you still haven't answered back its been more than 10 days . Can you please let me know how to fix this problem????. Thank in advance & Happy holidays.

    Apologies for not getting back to you.  I haven't been able to repro this, so we'll have to go through this one-by-one.  Are you logged in as an administrator?  Is the UserOperations registry key from Richie set to 1? Did you have any previous Office installations on Win XP SP3?
    Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
    Monday, December 14, 2009 6:21 PM
  • Hi,

    My situation:

    Windows 7 Professional (32 bit) virtual PC running on Windows 7 (64bit) host - behind a corporate firewall. Output from the two scripts above.  Identical results when running from elevated command prompt. Identical results before and after Richie's registry change.....

    --------------------------------------------------------------------

    C:\Users\*****>cscript "C:\Program Files\Microsoft Office\Office14\ospp.vbs"
    -dstatus
    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
    LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
    LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
    LICENSE STATUS:  ---OOB_GRACE---
    ERROR CODE: 0x4004F00C
    ERROR DESCRIPTION: The Software Licensing Service reported that the application
    is running within the valid grace period.
    Last 5 characters of installed product key: 9VX7T
    REMAINING GRACE: 5 days  (7179 minutes before expiring)
    ---------------------------------------
    SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
    LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
    LICENSE DESCRIPTION: Office 14, RETAIL channel
    LICENSE STATUS:  ---UNLICENSED---
    ERROR CODE: 0xC004F014
    ERROR DESCRIPTION: The Software Licensing Service reported that the product key
    is not available.
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    C:\Users\*******>cscript "C:\Program Files\Microsoft Office\Office14\ospp.vbs"
    -act
    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    Installed product key detected - attempting to activate the following product:
    SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
    LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
    LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
    ERROR CODE: 0xC004F074
    ERROR DESCRIPTION: The Software Licensing Service reported that the computer cou
    ld not be activated. No Key Management Service (KMS) could be contacted. Please
    see the Application Event Log for additional information.
    To view the activation event history run: cscript ospp.vbs -dhistory
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    ------------------------------------------------------

    Please advise?
    Monday, December 14, 2009 10:58 PM
  • @wigneys

    Please take a look at this page:

    http://www.microsoft.com/office/2010/en/activation.aspx

    Enter the MAK key and activate online, unless you know your organization has an Office 2010 KMS host (your admin would know).
    Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
    Tuesday, December 15, 2009 12:03 AM
  • many thanks Ted, that's done the trick!

    cheers,
    Tuesday, December 15, 2009 1:40 AM
  • Worked here as well - disconnected from corporate network, hooked up via 3G then went to the above page and followed instructions.

    Only deviation was that it asked if I wished to "Install Now" afterwards similar to the install screen - I simply hit Install Now, waited about 30-40 seconds, shut down all the Office apps, now it's back in business.

    Thank you very much Ted :):):):)
    Thursday, December 17, 2009 9:04 PM
  • I am facing the same issue on activating the office beta 2010.  An unspecified error has ocurred. Your request cannot be processed at this time. Please try again later (0x8007001).

    I have tried all the work arounds given here, but no use. So could you pls check. The script outputs are as below

    C:\Documents and Settings\user>cscript "C:\Program Files\Microsoft Office\Office
    14\ospp.vbs" -dstatus
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
    LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
    LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
    LICENSE STATUS:  ---UNLICENSED---
    ERROR CODE: 0xC004F014
    ERROR DESCRIPTION: The Software Licensing Service reported that the product key
    is not available.
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

    C:\Documents and Settings\user>cscript "C:\Program Files\Microsoft Office\Office
    14\ospp.vbs" -act
    Microsoft (R) Windows Script Host Version 5.7
    Copyright (C) Microsoft Corporation. All rights reserved.

    ---Processing--------------------------
    ---------------------------------------
    Installed product key detected - attempting to activate the following product:
    ERROR CODE: 0x1A8
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------
    Tuesday, December 22, 2009 11:11 AM
  • @kamikazepilot

    Could you please open the command prompt as an administrator?

    Also, please provide the following information: what OS are you using?  32b or 64b?  Are you running 32b or 64b Office?

    Feel free to start a new thread on this forum so it'll be easier to track.
    Ted Way [MSFT], Program Manager, Microsoft Office PLEX Enterprise Licensing, Group Policy, and 64-bit Office
    Tuesday, December 22, 2009 6:05 PM
  • Try this one:

    Close all openend Office Applications.

    start cmd.exe and move to your office installation, e.g.

    c:\program files\microsoft office\office14\

    enter the following:

     

    c:\program files\microsoft office\office14\cscript ospp.vbs -remhst
    
    c:\program files\microsoft office\office14\cscript ospp.vbs -inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX (MAK-Key)
    
    c:\program files\microsoft office\office14\cscript ospp.vbs -act

    After this above, you should get the following output:

    C:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -act
    Microsoft (R) Windows Script Host, Version 5.8
    Copyright (C) Microsoft Corporation 1996-2001. Alle Rechte vorbehalten.
    
    ---Processing--------------------------
    ---------------------------------------
    Installed product key detected - attempting to activate the following product:
    SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
    LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
    LICENSE DESCRIPTION: Office 14, RETAIL channel
    <Product activation successful>
    ---------------------------------------
    ---------------------------------------
    ---Exiting-----------------------------

     

    Hope this works for you!

    Greetings,

     

    D.Ziegler

     

     

    Tuesday, April 13, 2010 11:34 AM
  • Hi,

     

    I had the same issue and I thought I would share how I was able to activate my Office 2010.  The activation errored with "The following error  An unspecified error has ocurred. Your request cannot be processed at this time. Please try again later 0x80070190".  The error happens after a login box asks me to enter in my username and password.  I was able to get this working by entering in local credentials instead of my domain credentials. 

     

    Doug

    Wednesday, October 20, 2010 4:18 PM
  • This may  an old thread but I was trying to activate Office 2010 on Windows Vista Business with our enterprise key and this fixed it for me.

     

    Thanks

    -Joe

    Friday, June 17, 2011 5:31 PM
  • I followed these suggestions and it resolved the problem.

    Thanks so much for the advice. What ever was the cause of it?

    But thanks so much for solving it!

    -GSantosCMS

    Saturday, August 10, 2013 3:47 PM
  • Awesome, thanks it worked. 
    Monday, August 19, 2013 9:35 AM
  • Many thanks.. It worked for me :)
    Tuesday, February 04, 2014 6:41 AM