none
Excel 2010 label printing alignment problem

    Question

  • I have files on the network that print labels perfectly from every computer but one.  There are 23 computers of the exact same product type and they are all running Window 7 Pro 64-bit and use Office 2010.  The problem I am having is the text shifts up with every label, so the first line or two are fine, but everything after shifts up a little each time.  I have tried 3 different printers (different models and brands) on this computer hoping it was worn rollers or a driver issue but I get the exact same results.  This user cannot print any label from Excel without having this problem, while other users can print any of the files perfectly.  I have compared the printer settings in Excel with working users and I can find no difference.  Any help would be appreciated.

    Tuesday, March 27, 2012 2:16 PM

Answers

All replies

  • Hi,

    If the text seems properly in print preview, the issue could be caused by the printer driver. You can refer to the following article to remove the printer drivers, and then installed latest printer driver on the computer.

    http://technet.microsoft.com/en-us/library/cc732946.aspx

    If the text seems incorrectly in print preview, please try the “Reset them for me” method in the following article to restore the Excel default settings:

    http://support.microsoft.com/kb/280504


    Sincerely
    Rex Zhang


    Rex Zhang

    TechNet Community Support

    Thursday, March 29, 2012 8:13 AM
  • The text is incorrect on the print preview as well.  I had to manually reset the registry as instructed in http://support.microsoft.com/kb/280504 because the "Reset them for me" didn't work with version of Windows.  This did not resolve the issue.  Print preview still shows incorrectly.

    Something I didn't mention and probably should is that these labels are "pre-printed" and when we print on them, we are filling in data.  So the spreadsheet that prints doesn't look very pretty on the screen and it's hard to tell how it is lining up exactly.  I can tell it is not lined up properly because there is too much space left at the bottom.


    Oakley74

    Thursday, March 29, 2012 2:21 PM
  • Hi,

    Since the issue occurs on a specified computer, we can follow the steps in following articles to create a new user account to test the issue. If the problem does not occur in the new user account, some settings in the old account are corrupted. We can copy the main user files from the old account to the new account, delete the old account, and then continue using the new account.
     
    For the detailed steps on how to create a new user account and copy data from the old account to the new account, you can refer to the following articles:

    For Windows Vista/Windows 7:
    http://windows.microsoft.com/en-us/windows-vista/Create-a-user-account
    http://windows.microsoft.com/en-us/windows-vista/Fix-a-corrupted-user-profile

    Best regards,


    Rex Zhang

    TechNet Community Support

    Friday, March 30, 2012 1:22 AM
  • The problem was with the user profile.  I saved her document files to another location and then deleted the corrupted profile.  The files she needs will be saved to the new profile.  I'll have a little touch up to do with software config, but not too much.

    Thank you!!


    Oakley74

    Wednesday, April 04, 2012 12:58 PM