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Faulting application name: EXCEL.EXE

    Question

  • I did some searches but hard to nail down a like situation. Our office manager is getting impatient with her Excel closing and then creating a recovered file. It happens several times a week with her Office 2010. The logs show this:

    Faulting application name: EXCEL.EXE, version: 14.0.6112.5000, time stamp: 0x4e9b2bb3
    Faulting module name: mso.dll, version: 14.0.6112.5000, time stamp: 0x4e9b27af
    Exception code: 0xc0000005
    Fault offset: 0x0044b1d7
    Faulting process id: 0x1b5c
    Faulting application start time: 0x01ccf88781303b32
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\EXCEL.EXE
    Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll
    Report Id: 7c1110ef-64ae-11e1-b82d-d067e5171f7f

    Something like this also happens with her Internet Explorer more often.

    Any suggestions?
    Thanks!

    Friday, March 02, 2012 10:10 PM

Answers

  • Hi Brian,

    Based on my research, the mso.dll file should be related with Office XP/2002, for this, please check if the issue occurred on Office that was upgrade from old Office XP, in this case, repair Office may be helpful.

    Since this issue also related with Internet Explorer, it's more like an issue unrelated with Office.

    For example, I've seen this issue caused by the printer driver. For this, please try to change the default printer, or update the driver for the printer to check the issue.

    Sincerely,

    Max Meng
    Forum Support


    Come back and markthe replies as answersif they help and unmarkthem if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Monday, March 05, 2012 5:08 AM

All replies

  • Hi Brian,

    Based on my research, the mso.dll file should be related with Office XP/2002, for this, please check if the issue occurred on Office that was upgrade from old Office XP, in this case, repair Office may be helpful.

    Since this issue also related with Internet Explorer, it's more like an issue unrelated with Office.

    For example, I've seen this issue caused by the printer driver. For this, please try to change the default printer, or update the driver for the printer to check the issue.

    Sincerely,

    Max Meng
    Forum Support


    Come back and markthe replies as answersif they help and unmarkthem if they provide no help.
    If you have any feedback on our support, please contact tnmff@microsoft.com.


    Monday, March 05, 2012 5:08 AM
  • Hi Brian,

    Have you tried my suggestion? How is everything going on?


    Max Meng

    TechNet Community Support

    Thursday, March 08, 2012 5:18 PM
  • We tried the universal HP driver and for a while, we were getting this banner page with a local IP address and an XML file reference. Did more searching and got that resolved.

    SO far, no excel crashes. Still monitoring.
    Thursday, March 08, 2012 6:15 PM
  • I am going to make this as fixed. It seemes to have worked an entire week. Thank you.
    Monday, March 12, 2012 1:48 PM
  • Thanks for the feedback!

    Max Meng

    TechNet Community Support

    Monday, March 12, 2012 1:52 PM
  • Same issue here. Win 7 32bit SP1. Office 2010 Pro SP1.

    Excel sometimes crashes on Save, sometimes randomly while working on spreadsheet.

     Tried:

    removing MSO.DLL

    removing printer

    updating printer drivers

    Office repair

    searching for *.XLB files to remove (didnt find any)

     

    Still crashing:

    Log Name:      Application
    Source:        Application Error
    Date:          4/19/2012 4:16:29 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      CTZSFQ1.wdomain.local
    Description:
    Faulting application name: EXCEL.EXE, version: 14.0.6112.5000, time stamp: 0x4e9b2bb3
    Faulting module name: mso.dll, version: 14.0.6112.5000, time stamp: 0x4e9b27af
    Exception code: 0xc0000005
    Fault offset: 0x004739e1
    Faulting process id: 0x12b0
    Faulting application start time: 0x01cd1e693c71f2fc
    Faulting application path: C:\Program Files\Microsoft Office\Office14\EXCEL.EXE
    Faulting module path: C:\Program Files\Common Files\Microsoft Shared\office14\mso.dll
    Report Id: 8bf4129b-8a5c-11e1-9186-782bcb922edc
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-04-19T20:16:29.000000000Z" />
        <EventRecordID>18478</EventRecordID>
        <Channel>Application</Channel>
        <Computer>CTZSFQ1.wdomain.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>EXCEL.EXE</Data>
        <Data>14.0.6112.5000</Data>
        <Data>4e9b2bb3</Data>
        <Data>mso.dll</Data>
        <Data>14.0.6112.5000</Data>
        <Data>4e9b27af</Data>
        <Data>c0000005</Data>
        <Data>004739e1</Data>
        <Data>12b0</Data>
        <Data>01cd1e693c71f2fc</Data>
        <Data>C:\Program Files\Microsoft Office\Office14\EXCEL.EXE</Data>
        <Data>C:\Program Files\Common Files\Microsoft Shared\office14\mso.dll</Data>
        <Data>8bf4129b-8a5c-11e1-9186-782bcb922edc</Data>
      </EventData>
    </Event>

    Thursday, April 19, 2012 8:26 PM
  • I have been having the SAME issue for 1-2 years now with Windows 7 SP1 32-bit using Microsoft Home and Office 2010 SP1. It is a Dell Latitude E6510 laptop. It is MAINLY Excel crashing, but Outlook does crash once a week, too. I have been searching for a solution for the past year now with NO luck so ANY information would be appreciated before I decide to switch to OpenOffice. Thanks.

    Friday, June 01, 2012 3:50 PM