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Outlook 2010 Problem receiving email from PayPal - just started yesterday evening

    Question

  • I have been receiving email from PayPal normally for many years until last evening.

    Now whenever I get an email from PayPal I see 'Not responding' at the top of my Outlook 2010 window and after about 2 or 3 minutes (yes literally 2 or 3 minutes) I can finally read the email.  It also causes Outlook 2010 to be unusable until 2 or 3 minutes have passed.

    I can read all my other emails normally. email from PayPal that I received in the past up until yesterday evening can also be read normally so this is a new glitch.


    HELP! Can someone please help me get this back to normal?

    • Edited by 108flowers Wednesday, October 12, 2011 3:59 PM
    Wednesday, October 12, 2011 3:43 PM

Answers

  • This basically has to do with the Paypal HTML email having tracking code in it from Omniture, which owns the 102.112.2o7.net server. (note 2o7.net, it's the letter O, not a zero).

    If you don't care about contributing to Paypal statistics, as I'm sure most won't, the easiest, most permanent fix is to:

    1. Start Notepad.exe as Administrator (right click notepad, and choose "Run as Administrator").

    2. Open this file, or create it if it does not exist: C:\Windows\system32\drivers\etc\hosts

    Assuming you installed Windows in the default location, if not substitute C:\Windows for wherever you installed it.

    3. Add this line to the end of the file:

    127.0.0.1 102.112.2o7.net

    4. Save the file.

    This will basically route 2o7.net request back to your computer, which will reject it, allowing you to read your emails quickly and in peace once again.

    This fix will work on 32/64 bit versions of both Vista and Win 7.

    It looks like this problem started because the domain in question is under heavy load (maybe under attack?) and is not responding quickly enough.

    Thursday, October 13, 2011 6:31 AM
  • It's not an outlook problem - its something with paypal's services. When you read mail or load the paypal plugin, Outlook trys to connect to a paypal webservice (2o7.net) and its failing, is slow, or otherwise not working. There is nothing to fix in Outlook.  Low level customer service agents are unlikely to know anything about this - so they will say its not on their end.

    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Wednesday, October 12, 2011 9:48 PM
  • There is a nice summary of the problem and the solutions here:  Outlook Hangs Reading PayPal Messages

     

    Thursday, October 13, 2011 2:08 AM
  • If you only have a couple of PayPal messages with this issue, then modifying the HOSTS file would be a bit of overkill as the issue will be resolved soon for any new PayPal messages (if it hasn't been already).

    You can easily remove the offending hidden image from the message by opening the message and use the "Edit Message" feature. The image is all the way at the bottom after the email reference number and will show as a space. Place your cursor after this space and press the Backspace key twice. Save and close the message. To prevent the 1 minute time-outs during this editing, disconnect yourself from the network.

    For more details and screenshot see; http://www.howto-outlook.com/news/paypalmessagehangs.htm



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info
    Thursday, October 13, 2011 10:57 AM
  • Paypal problem 14 October 2011

     

    Here is the fix for Outlook 2010 and 2007 not responding problem.

     

    1. Open notepad and paste 127.0.0.1  102.112.2o7.net save the file and call it hosts

     

    Call this file hosts and remove the .txt so the file is simply called hosts

     

    2. Go to C:\Windows\system32\drivers\etc\hosts

     

    Rename the existing hosts file hostsold and copy your new hosts file into the etc folder at

    C:\Windows\system32\drivers\etc\hosts

     

    Problem fixed.

     

    It was caused by Paypal using an incorrect IP address in their emails (102.112.2o7.net, where the o should be a 0, a zero) Paypal has failed to fix the problem for three days... yes it is also partly down to the poor design of Outlook, but Paypal should know better; Paypal should have fixed it immediately… but you know Paypal.

    Friday, October 14, 2011 2:01 PM
  • I have been receiving email from PayPal normally for many years until last evening.

    Now whenever I get an email from PayPal I see 'Not responding' at the top of my Outlook 2010 window and after about 2 or 3 minutes (yes literally 2 or 3 minutes) I can finally read the email.  It also causes Outlook 2010 to be unusable until 2 or 3 minutes have passed.

    I can read all my other emails normally. email from PayPal that I received in the past up until yesterday evening can also be read normally so this is a new glitch.


    HELP! Can someone please help me get this back to normal?


    A WORKAROUND (NOT a true fix) that at least makes email not hang but allows me to continue to use Outlook is to ENABLE (check) "read all standard email in plain text."  In Outlook 2007 its found under TOOLS - TRUST CENTER - EMAIL SECURITY.  I apologize if this was already mentioned, but I ran thru the replies since my last post and didn't notice it.  Its NOT a fix, its a workaround since the problem still exists and you "lose" the beauty of HTML.  I already had my emails to not automatically open pictures or attachments, so just disabling THOSE is NOT a help.


    So to sum up until a complete fix is found you have at least a few options:

    1. Switch to PLAIN TEXT as shown above.

    2. Access your email through a web-based interface instead of using Outlook.

    3. a. To still use HTML in other emails you'd need to uncheck the box above when desired.  The good thing is you do not have to restart Outlook for the change to take place BUT if you happen to click on a "tainted" email before switching to plain text you'll need to wait until it times out to make the change. 

    3. b. To view NON-paypal emails in HTML you can also RIGHT-CLICK the banner (not sure if that's what its called - but the orange highlighted status info) in the preview pane and choose VIEW AS HTML for that email.  Still not the most convenient way, but maybe a bit more convenient than switching back and forth.

    4. Perhaps other email manage programs would react differently, but I don't know - and don't care to know, I'm an Outlook user not looking for a replacement.  Paypal hasn't always been the quickest when it comes to fixing issues with their service UNLESS it directly affects the transfer of monies - since this doesn't I'm not holding my breath until they work out the kinks.

    Hope this info helps.  By the way, I did not find this myself, though I was stumbling in the area LOL - I actually got clued in from one of the post by k1ndone on the eBay-UK forum on this same topic: http://community.ebay.co.uk/topic/Seller-Central/Paypal-Emails-Freezing/18000421748 

    ... looking forward to a real solution.  I've run into a few issues with Outlook over the years and I am glad that this one actually appears to NOT be a flaw in Outlook.


    If your computer has been violated Call the Cops at www.TECCOPS.com!

    Thursday, October 13, 2011 1:35 AM

All replies

  • I'm having the exact same problem. Old emails from PayPal appear normally. The message on the startup screen appears after a forced shut down of Outlook when Outlook hangs on one of the payment emails from PayPal

    I've removed all of the recent updates to Office.

    I've repaired Office.

    I contacted PayPal, they don't have a clue.

    I've disabled all com add-ins.

    Ran Microsoft Security Essentials full scan and found one possible Java issue.  Exploit:Java/CVE-2010-0840.EW this was Quarantined and deleted.

     

    Wednesday, October 12, 2011 4:45 PM
  • I am unclear from your answer. Did those actions help or do you still have the same problem?
    Wednesday, October 12, 2011 5:06 PM
  • I have the exact same problem and you've described it perfectly.  It just started two days ago.  You are not alone.  I also tried to disable addins.  If you stop Outlook and then restart it, you'll lose the reading pane.  Given that all of my other emails are just fine, it must be PayPal.  
    Wednesday, October 12, 2011 5:22 PM
  • Sorry fix here (yet), just chiming in to add a voice - I'm having same issue with OUTLOOK 2007, so its not exclusive to 2010 AND its ONLY been emails from PAYPAL (so far).  In my case, I noticed it happens on payment received notification as well as the notification that I have printed a USPS label ("You created a shipping label with PayPal Shipping")

    Also note that emails received from eBay have not had this issues.

    I first noticed the problem in the evening, the last email from paypal that opens and can be replied to without issue was 3:24 PM central 10/11/11 and that email can still be opened without issues.  The 1st one to show problem was 8:11 PM.  I received another paypal payment notification at 11:36AM which experiences same hang.

    Other functions outside of Outlook do not seem to be affected, even when the hang occurs.

    For reference, I am using Windows 7 Home Premium, 64-bit Office 2007 Small Business SP2 I am using Microsoft Security Essentials and SuperAntiSpyware Pro for antivirus/antimalware protections (no direct email scanners).

    If I find a solution elsewhere, I will post.  Good luck!


    If your computer has been violated Call the Cops at www.TECCOPS.com!

    Just wanted to add - if not mentioned before the hang occurs when the email is clicked, and then also once it opens it hangs if I click on reply, and it also hangs if I try to change the flag status.

    • Edited by TECCOPS.COM Wednesday, October 12, 2011 5:47 PM
    Wednesday, October 12, 2011 5:28 PM
  • You guys are using a paypal addin? (That would be the only reason outlook is contacting it on the splash screen).

    It's probably a problem connecting to the web service - if you use Safe mode Outlook should work, but paypal addin wil be disabled. Wait a few hours for the issue to be resolved before trying normal mode.



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Wednesday, October 12, 2011 5:29 PM
  • I am NOT using the PayPal addin.  In fact, if I disable all addins, I still get the problem.
    Wednesday, October 12, 2011 5:37 PM
  • You guys are using a paypal addin? (That would be the only reason outlook is contacting it on the splash screen).

    It's probably a problem connecting to the web service - if you use Safe mode Outlook should work, but paypal addin wil be disabled. Wait a few hours for the issue to be resolved before trying normal mode.



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter

    Its quite likely a problem connecting to the Paypal service, but I am not using any add-ons for paypal specifically.  Disabling add-ons did not stop the issue for me.  I am guessing they have something attached to their email, but its not obvious.  Picking through the header info didn't differ from earlier emails - at least not where expected, though that is not my expertise.
    If your computer has been violated Call the Cops at www.TECCOPS.com!
    Wednesday, October 12, 2011 5:45 PM
  • I have the exact same problem and you've described it perfectly.  It just started two days ago.  You are not alone.  I also tried to disable addins.  If you stop Outlook and then restart it, you'll lose the reading pane.  Given that all of my other emails are just fine, it must be PayPal.  

    I noticed that if I "forced" Outlook to close I lost the reading pane and the calendar - but when I let Outlook come out of the hang itself (usually about 30 seconds to a minute give or take- LOL I didnt time it) I can close Outlook "normally" and it will re-open without the panels being disabled.
    If your computer has been violated Call the Cops at www.TECCOPS.com!
    Wednesday, October 12, 2011 5:51 PM
  •  "If you stop Outlook and then restart it, you'll lose the reading pane."

    I have that problem too. Never had it before.

    I don't know anything about addons so I don't think I am using any.

    It would be really nice to get these problems resolved.

    Wednesday, October 12, 2011 5:56 PM
  • No its still a problem. These are the things I've tried to solve the issue.

    • Edited by gpac.biz Wednesday, October 12, 2011 6:05 PM
    Wednesday, October 12, 2011 6:02 PM
  • That occurs for me also.
    Wednesday, October 12, 2011 6:04 PM
  • Looks like we are all having the same problem, how to fix is the issue
    Wednesday, October 12, 2011 7:12 PM
  • I am having the SAME problem.

    In my opinion is something at PayPal ends.

    I bet they made some change on the email format or something.

    While experiencing the problem, I saw there was an attempt to connect to: 102.112.2O7.net (Note the last one is a cap O letter not a zero). It is related to an Adobe tracking application.

    I disconnected from the web abd the problem persists.

    I "fixed" the pst file and the problem persists too.

    But being related only to PayPal emails, I think they should take care of the problem.

    Wednesday, October 12, 2011 8:03 PM
  • Same issue here...just started and only with Paypal.  It is killing my productivity and spend 2 hours trying to fix before I found this post.  No add-ins being used.  It appears the glitch is when communicating with the Paypal server.  May need to wait for Paypal to resolve on their end. 
    Wednesday, October 12, 2011 8:11 PM
  • I am able to view these emails with my web browser and utilizing my web mail application furnished with my GoDaddy account. There appears to be no delay in opening or viewing the email other than with Outlook.

    I contacted PayPal and there has been no changes to the email format of payment emails being sent from them.

    Before this started happening, I downloaded and installed updates from Microsoft yesterday. Some of the updates were specific to Office, Security Essentials, and dot net. I removed all of the updates, but it didn't rectify the problem.

    My computer specifications are:

    Intel I7-2600 @ 3.4gHz, 6 GB Ram, Windows 7 - 64, Office 2010, Outlook 64 bit version

    Wednesday, October 12, 2011 8:20 PM
  • It appears everyone is having an identical problem. I just created a Pay Pal account today and my first experience made Outlook unusable with every email from PP. As far as I know there is no such thing as a Pay Pal add-in for Outlook. One tidbit of information I came across in my reading is that "https" is missing from their email headers. Just my observations, wish I had a solution.

     

    Wednesday, October 12, 2011 8:57 PM
  • Thanks for the Adobe tip. The 2O7.net is a tracking cookie attached to PayPal emails that monitors who opens the emails and how many times they are opened. Here is some information I found from Omiture: http://www.omniture.com/en/privacy/2o7#optout

    It seems like the issue may be caused by the tracking cookie in the PayPal emails.

    Does anyone know how to disable the tracking cookies?

     


    • Edited by gpac.biz Wednesday, October 12, 2011 9:04 PM
    Wednesday, October 12, 2011 9:03 PM
  • i don't think paypal changed anything in the email but there connection issues to their webserver - the emails include external content and outlook needs to download it to display the mail and something is slowing the process.

    Whoever posted the screenshot has a paypal addin and it is apparently is having issues connecting to paypal servers.



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Wednesday, October 12, 2011 9:04 PM
  • I posted it and no I don't have any PayPal add-ins.
    Wednesday, October 12, 2011 9:05 PM
  • As far as I know there is no such thing as a Pay Pal add-in for Outlook.  


    https://www.paypal.com/cgi-bin/webscr?cmd=p/sell/payment_wizard_intro-outside

    Also, https in the message header shouldn't matter - HTTP / HTTPS is not an email protocol.



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Wednesday, October 12, 2011 9:11 PM
  • I have this error message under help/disabled Items......this mean anything?

     

     

     

    Wednesday, October 12, 2011 9:32 PM
  • I just got off the phone with Omniture and eBay (eBay handles PayPal technical support issues). It appears the issue is caused by either a bad cookie format or the address of the tracking server.
    Hopefully there will be a resolution to this issue soon.
    Wednesday, October 12, 2011 9:38 PM
  • Diane, I know you are trying to help, but this problem suddenly appeared with nothing new added.  I've gone through ALL of my addins, and none of them is causing the problem.  The IP address shown by gpac above, also appeared on an error dialog with me -- but not consistently.  I've also disabled my antivirus, and the problem still occurs.  If there is specific information you need, or anything we might try, please let me know.
    Wednesday, October 12, 2011 9:42 PM
  • I'm having the same issue.  We have 3 users on 3 different PC's with Outlook 2007 and we are all experiencing the same issue with paypal.  It only happens with paypal emails only. 
    Wednesday, October 12, 2011 9:46 PM
  • It's not an outlook problem - its something with paypal's services. When you read mail or load the paypal plugin, Outlook trys to connect to a paypal webservice (2o7.net) and its failing, is slow, or otherwise not working. There is nothing to fix in Outlook.  Low level customer service agents are unlikely to know anything about this - so they will say its not on their end.

    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Wednesday, October 12, 2011 9:48 PM
  • I have this error message under help/disabled Items......this mean anything?

     


    No, that doesn't mean anything and its not the cause of the problem.

    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Wednesday, October 12, 2011 9:49 PM
  • Does anyone know how to disable the tracking cookies?



    Maybe in Internet Options Cookie settings? (Control panel or IE's Tools, Internet options).

    Or set Outlook to read all mail in plain text until the server problem is fixed. To test, you can copy a message to the Junk mail folder and read it.  (May need to turn off the readingp ane so you can avoid rendering the paypal mail.)

    Or, if you have Outlook set to download external content automatically, set it to not download content automaitcally.



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Wednesday, October 12, 2011 9:55 PM
  • This has GOT to be a problem with a new formal of the E-mails being sent out by PayPal.com. Like all of you, browsing through the old Payment E-mails I have received does not trigger this glitch. PayPal.com needs to fix this AND FAST. They need to go back to the old format. I have tried looking at the messages to discover differences. But, I'm not a tech wiz. Can anyone help with this?
    Wednesday, October 12, 2011 11:45 PM
  • I posted a new thread about my Outlook 2007 hanging on emails and saw this thread.....explored it and yep.....I am getting the same issue.  After I looked, it is hanging on the PP emails that are coming in. 

     

     

    Thursday, October 13, 2011 12:45 AM
  • Anna,

    I spoke to the techs at PayPal / eBay and they have forwarded the information on to staff that will see to the problem. The problem seems to be either with the tracking server or the tracking code itself.

    It would be nice if someone had a method of disabling email tracking without restricting all HTML emails.

    Thursday, October 13, 2011 12:46 AM
  • Anna,

    I spoke to the techs at PayPal / eBay and they have forwarded the information on to staff that will see to the problem. The problem seems to be either with the tracking server or the tracking code itself.

    It would be nice if someone had a method of disabling email tracking without restricting all HTML emails.


    Did you try disabling the option to download external content? If Outlook isn't downloading external content automatically, the problem shouldn't exist. You can still download it per message by clicking in the infobar or for all trusted senders - as long as the paypal address is not in your safe lists or address book.

    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Thursday, October 13, 2011 1:27 AM
  • I have been receiving email from PayPal normally for many years until last evening.

    Now whenever I get an email from PayPal I see 'Not responding' at the top of my Outlook 2010 window and after about 2 or 3 minutes (yes literally 2 or 3 minutes) I can finally read the email.  It also causes Outlook 2010 to be unusable until 2 or 3 minutes have passed.

    I can read all my other emails normally. email from PayPal that I received in the past up until yesterday evening can also be read normally so this is a new glitch.


    HELP! Can someone please help me get this back to normal?


    A WORKAROUND (NOT a true fix) that at least makes email not hang but allows me to continue to use Outlook is to ENABLE (check) "read all standard email in plain text."  In Outlook 2007 its found under TOOLS - TRUST CENTER - EMAIL SECURITY.  I apologize if this was already mentioned, but I ran thru the replies since my last post and didn't notice it.  Its NOT a fix, its a workaround since the problem still exists and you "lose" the beauty of HTML.  I already had my emails to not automatically open pictures or attachments, so just disabling THOSE is NOT a help.


    So to sum up until a complete fix is found you have at least a few options:

    1. Switch to PLAIN TEXT as shown above.

    2. Access your email through a web-based interface instead of using Outlook.

    3. a. To still use HTML in other emails you'd need to uncheck the box above when desired.  The good thing is you do not have to restart Outlook for the change to take place BUT if you happen to click on a "tainted" email before switching to plain text you'll need to wait until it times out to make the change. 

    3. b. To view NON-paypal emails in HTML you can also RIGHT-CLICK the banner (not sure if that's what its called - but the orange highlighted status info) in the preview pane and choose VIEW AS HTML for that email.  Still not the most convenient way, but maybe a bit more convenient than switching back and forth.

    4. Perhaps other email manage programs would react differently, but I don't know - and don't care to know, I'm an Outlook user not looking for a replacement.  Paypal hasn't always been the quickest when it comes to fixing issues with their service UNLESS it directly affects the transfer of monies - since this doesn't I'm not holding my breath until they work out the kinks.

    Hope this info helps.  By the way, I did not find this myself, though I was stumbling in the area LOL - I actually got clued in from one of the post by k1ndone on the eBay-UK forum on this same topic: http://community.ebay.co.uk/topic/Seller-Central/Paypal-Emails-Freezing/18000421748 

    ... looking forward to a real solution.  I've run into a few issues with Outlook over the years and I am glad that this one actually appears to NOT be a flaw in Outlook.


    If your computer has been violated Call the Cops at www.TECCOPS.com!

    Thursday, October 13, 2011 1:35 AM
  • There is a nice summary of the problem and the solutions here:  Outlook Hangs Reading PayPal Messages

     

    Thursday, October 13, 2011 2:08 AM
  • Did you try disabling the option to download external content? If Outlook isn't downloading external content automatically, the problem shouldn't exist. You can still download it per message by clicking in the infobar or for all trusted senders - as long as the paypal address is not in your safe lists or address book.



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter

    Hi Diane.

    This doesn't seem to work for me, unless I've stumbled and done something terribly wrong. I removed all safe senders from my safe senders list (after exporting to a file), and restarted Outlook, and it still has this problem.

    Upon selecting the problematic email, Outlook freezes, and 2 - 3 minutes later it comes up and has the "Click here to download pictures. To help protect your privacy, Outlook prevented automatic download of some pictures in this message" in the top message header. So it's obviously still interacting with this PayPal tracking cookie or whatever it is without having external content explicitly loaded. None of the images in the email load, but the 2-3 minute pause persists. Quite annoying.

    I'm running Outlook 2010 32bit, on Windows 7 Professional 64bit if that helps at all.

    It'd be nice if Outlook handled things like this a bit better.

    Thanks.

     

     

    • Proposed as answer by Chern Ann Thursday, October 13, 2011 6:49 AM
    • Unproposed as answer by Chern Ann Thursday, October 13, 2011 6:49 AM
    Thursday, October 13, 2011 6:27 AM
  • This basically has to do with the Paypal HTML email having tracking code in it from Omniture, which owns the 102.112.2o7.net server. (note 2o7.net, it's the letter O, not a zero).

    If you don't care about contributing to Paypal statistics, as I'm sure most won't, the easiest, most permanent fix is to:

    1. Start Notepad.exe as Administrator (right click notepad, and choose "Run as Administrator").

    2. Open this file, or create it if it does not exist: C:\Windows\system32\drivers\etc\hosts

    Assuming you installed Windows in the default location, if not substitute C:\Windows for wherever you installed it.

    3. Add this line to the end of the file:

    127.0.0.1 102.112.2o7.net

    4. Save the file.

    This will basically route 2o7.net request back to your computer, which will reject it, allowing you to read your emails quickly and in peace once again.

    This fix will work on 32/64 bit versions of both Vista and Win 7.

    It looks like this problem started because the domain in question is under heavy load (maybe under attack?) and is not responding quickly enough.

    Thursday, October 13, 2011 6:31 AM
  • Thanks Chern Ann! You are a saviour!
    Thursday, October 13, 2011 6:41 AM
  • the source of the problem is a missing "https" in the image link:

    <img height="1" width="1" src="//102.112.2O7.net/b/ss/paypalglobal/1/G.4--NS/123456?pageName=system_email_PP753" border="0" alt=""/>

    in previous emails this link was:

    <img height="1" width="1" src="https://102.112.2O7.net/b/ss/paypalglobal/1/G.4--NS/123456?pageName=system_email_PP753" border="0" alt=""/>

     

    paypal are off where I am. it would be nice if someone can tell them what their problem is.

    Thursday, October 13, 2011 7:03 AM
  • This basically has to do with the Paypal HTML email having tracking code in it from Omniture, which owns the 102.112.2o7.net server. (note 2o7.net, it's the letter O, not a zero).

    If you don't care about contributing to Paypal statistics, as I'm sure most won't, the easiest, most permanent fix is to:

    1. Start Notepad.exe as Administrator (right click notepad, and choose "Run as Administrator").

    2. Open this file, or create it if it does not exist: C:\Windows\system32\drivers\etc\hosts

    Assuming you installed Windows in the default location, if not substitute C:\Windows for wherever you installed it.

    3. Add this line to the end of the file:

    127.0.0.1 102.112.2o7.net

    4. Save the file.

    This will basically route 2o7.net request back to your computer, which will reject it, allowing you to read your emails quickly and in peace once again.

    This fix will work on 32/64 bit versions of both Vista and Win 7.

    It looks like this problem started because the domain in question is under heavy load (maybe under attack?) and is not responding quickly enough.

    Fixed for me. Thank you
    Thursday, October 13, 2011 8:59 AM
  • This missing https has no bearing on outlook hanging this is not the root cause,  as in the previous post the root cause is the reference to an incorrect IP address namley 102.112.2o7.net, the o should be a 0 (zero), if everyone tries blocking this invalid IP using  Chern Ann instructions they should find the problem is fixed, it fixed mine perfectly, thanks Chern Ann for the post
    • Edited by webwalla Thursday, October 13, 2011 9:02 AM
    Thursday, October 13, 2011 9:01 AM
  • If you only have a couple of PayPal messages with this issue, then modifying the HOSTS file would be a bit of overkill as the issue will be resolved soon for any new PayPal messages (if it hasn't been already).

    You can easily remove the offending hidden image from the message by opening the message and use the "Edit Message" feature. The image is all the way at the bottom after the email reference number and will show as a space. Place your cursor after this space and press the Backspace key twice. Save and close the message. To prevent the 1 minute time-outs during this editing, disconnect yourself from the network.

    For more details and screenshot see; http://www.howto-outlook.com/news/paypalmessagehangs.htm



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info
    Thursday, October 13, 2011 10:57 AM
  • Thank you Chern Ann!
    Thursday, October 13, 2011 12:00 PM
  • This basically has to do with the Paypal HTML email having tracking code in it from Omniture, which owns the 102.112.2o7.net server. (note 2o7.net, it's the letter O, not a zero).

    If you don't care about contributing to Paypal statistics, as I'm sure most won't, the easiest, most permanent fix is to:

    1. Start Notepad.exe as Administrator (right click notepad, and choose "Run as Administrator").

    2. Open this file, or create it if it does not exist: C:\Windows\system32\drivers\etc\hosts

    Assuming you installed Windows in the default location, if not substitute C:\Windows for wherever you installed it.

    3. Add this line to the end of the file:

    127.0.0.1 102.112.2o7.net

    4. Save the file.

    This will basically route 2o7.net request back to your computer, which will reject it, allowing you to read your emails quickly and in peace once again.

    This fix will work on 32/64 bit versions of both Vista and Win 7.

    It looks like this problem started because the domain in question is under heavy load (maybe under attack?) and is not responding quickly enough.


    Thanks Chern Ann, The above solution works for me, as well.  Similar information is mentioned in link posted by ROAD [MVP] (quoted below) and as noted you may need to run Notepad as an administrator - especially with Windows Vista and 7.

    "For more details and screenshot see; http://www.howto-outlook.com/news/paypalmessagehangs.htm


     

    [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info"

     

    I also would like to add that I had to enable viewing of hidden files so I could see the HOSTS file.  Also for "just in case" save a copy of the original HOSTS file and note that some internet protection programs (SPYBOT's immunization for example) will create/modify the HOSTS file, so its good to see if it already exists.  When you save with notepad, if it adds .TXT as a file extension, just rename and delete the .TXT portion.  The security settings can be a nuisance, so either run Notepad as an administrator or save the HOSTS file to some other location temporarily and then move it to the desired location.  For Windows 7 Home Premium it worked fine when saved here C:\Windows\System32\drivers\etc

    Also note in reply to ROAD - EVERY email from Paypal for the last day or 2 has been doing this up to at least 1 hour ago.  So editing the email is more labor than just modifying the host or doing the change I suggested in my earlier post.  Though its good to have another valid option. Lastly, this "Hosts file fix" is worked great, and I prefer it even to my changes because it is a more "permanent" fix.  The emails on Paypal's end our out of our control (except editing them AFTER the fact - as ROAD suggested), so its a change I can leave in place and not have to worry about changing it back or affecting other emails. Of course paypal or any other service may flub up and do another typo or whatever, but at least now we have some options on OUR end to alleviate the issue.


    If your computer has been violated Call the Cops at www.TECCOPS.com!
    Thursday, October 13, 2011 4:38 PM
  • Isn't all this missing the point? - yes Paypal have goofed with the IP address for one of their emails....


    But the problem isn't the paypal email its OUTLOOK!. This bug (and yes it is a bug) has been present in outlook for years, since they came up with Outlook 2007.

    Outlook will spend an eternity trying to download html  references - taking far longer than any other mail program would even when the html and its references are all ok. But then if something is out, it hangs the entire program - is that the way any program should respond?

    The way Outlook hangs, and very slowly downloads html content is the cause of numerous other problems - such as the infamous taking forever to print an email problem, the 'contacting server' box hanging for ages, locking you out of the program. This is all down to the horrendous way Outlook handles html, hanging the entire program when it has to wait on the server - has the MS Office team ever heard of a little thing called multi-threading?

    I use 2 email programs, Outlook for receiving and another one just for printing - yes, thats right i go to another email program to print my paypal emails - as the 1 email per minute that Outlook can just about handle, with all the hangs, waiting for servers every time i want to adjust page properties or print or preview or do anything - is just unbearable.

    Heres an idea, what if i now send out 10's of thousands of emails to 1000's of email addresses i hoover up off the web, all with incorrect html references - BANG!, it will hang 1000's of email programs world wide! - wouldn't you think that this could be seen as a potential security threat??, it's a very very simple DOS attack at the very least.

    Microsoft Office Team: if you are reading this - will you for gods sake sort it out! - you need to sit down and take a long hard look at how you handle HTML, and get some multi-threading in there at least.

     

    Thursday, October 13, 2011 11:04 PM
  • I just left a post on the PayPal forum asking if anyone is experiencing the same issue. I will post here if anyone with an intelligent answer replies. This started on 10/12 for me about midday. I have tried everything i can think of to resolve the issue to no avail.

    Funny that I don't have issues with PayPal emails in webmail, both corporate and yahoo mail. No lag in those systems..?

    • Edited by SherpaSD Friday, October 14, 2011 1:29 AM info update
    Thursday, October 13, 2011 11:55 PM
  • You did the Hosts file solution? That should reduce the hang time to almost nothing - otherwise you need to wait for paypal to fix it.

    We know the cause - as several posted, the web bug is mailformed and unreachable but outlook tries for way too long.

    http://www.slipstick.com/problems/outlook-web-bugs-and-paypal-messages-hang/



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Friday, October 14, 2011 12:57 AM
  • Microsoft Office Team: if you are reading this - will you for gods sake sort it out! - you need to sit down and take a long hard look at how you handle HTML, and get some multi-threading in there at least.

    Roady and I had a discussion with them today - both about the overly long timeout period & the webbug bug (outlook ignored the blocked external content setting and tried to download the file). Oh, and the re-downloading of content before printing.

    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter

    Friday, October 14, 2011 1:00 AM
  • So editing the email is more labor than just modifying the host or doing the change I suggested in my earlier post.  Though its good to have another valid option. Lastly, this "Hosts file fix" is worked great, and I prefer it even to my changes because it is a more "permanent" fix.  The emails on Paypal's end our out of our control (except editing them AFTER the fact - as ROAD suggested), so its a change I can leave in place and not have to worry about changing it back or affecting other emails. Of course paypal or any other service may flub up and do another typo or whatever, but at least now we have some options on OUR end to alleviate the issue.


    I highly recommend using the Hosts method now and going forward. After the url is fixed, the hosts will block the fixed url too and prevent paypal from tracking you until you either remove it from the hosts or they change the address.

    For long term storage, editing the messages is better (ie, if you move the messages to a new computer, the hosts file may be empty) but it is a lot of effort for heavy paypal users.

     

     



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Friday, October 14, 2011 1:10 AM
  • Holy Jesus!!! I finally found what was causing this STUPID problem. Thanks to all who posted a solution. I get over a hundred emails a day form PayPal for my business. Every transaction results in an email and this has really screwed up my day. Spent all day trying to solve this. I thought I have a completely fubar computer only to find out it was an Omniture cookie issue??? I used to use Omniture. Very powerful tracking solution, but never experienced anything like this. I'll try the host solution. Thanks! 

    Friday, October 14, 2011 2:03 AM
  • I just had the same hanging experience with Outlook 2010. The first message in my Inbox was a confirmation of today's activity with PayPal. This worked for me:

    1. Disable the network adapter (go offline).

    2. Open Outlook.

    3. Move the offending email to a folder other than inbox.

    4. Close Outlook.

    5. Reenable the network adapter (go online).

    6. Outlook opens normally and full functionality returns.

    When I clicked the offending email once again Outlook got hung up so I took my machine offline and opened Outlook and deleted the offending message. No more problems.

    Friday, October 14, 2011 2:43 AM
  • You are not alone you can find an answer to this problem here: 

    http://www.howto-outlook.com/news/paypalmessagehangs.htm

     

    Friday, October 14, 2011 4:49 AM
  • Same problem we faced at our end as well, but was sorted by our techs.. will post the solution.

     

     

    • Proposed as answer by rshosting Friday, October 14, 2011 7:53 AM
    • Unproposed as answer by rshosting Friday, October 14, 2011 7:53 AM
    Friday, October 14, 2011 7:39 AM
  • A recent change in the PayPal notification messages can cause Outlook to hang for a couple of minutes.

    http://www.howto-outlook.com/news/paypalmessagehangs.htm  (Updated for the author - Roady)                                                               

    At the bottom of the message, there is a hidden tracking image. Instead of this image pointing to a web server, it is pointing to a non-existing network share. As it is pointing to a network share and not to a web server, Outlook’s “Internet picture blocking” functionality doesn’t kick in and tries to retrieve the content.

    Obviously this fails, but Outlook is quite persistent in still trying to reach this network share and it takes up to a minute for it to time-out and stop trying. As this is being done in a foreground thread, it means you cannot use Outlook during this time and will display a “Not Responding” message in the title bar when you try it anyway.

    PayPal is aware of this issue and the template should be corrected soon (if it hasn’t been already). As long as it hasn’t been fixed, you can disable the Reading Pane to prevent accidental selection of the message and cause another time-out of a minute.

    As the issue is within the message itself, the issue won’t go away for PayPal messages which you have already received. Throwing away the broken messages would be one solution but if you need to keep the message, you can do the following;

    1. Disconnect yourself from the network by either unplugging your network cable, disconnecting yourself from the wireless network or by disabling your network adapter.
    2. Open the message in its own window via a double click; this should go quickly now.
    3. Place the message in Edit Mode;
      • Outlook 2003
        Edit-> Edit Message
      • Outlook 2007
        tab Message-> group Action-> Other Actions-> Edit message
      • Outlook 2010
        tab Message-> group Move-> Actions-> Edit Message
    4. If you get a prompt that Outlook will need to download external content, accept it. As you are disconnected, it won’t actually attempt to download anything.
    5. At the bottom of the message, you’ll see an e-mail reference number from PayPal. Note the space behind the last number.
      Place your cursor after this space and press Backspace twice.
      Or place your cursor directly after the last number of the reference number and press Delete twice.
      • The first time you press it, you’ll select the image which will show as a dot (see screenshot below).
      • The second time you press it will actually remove the image.
    6. Save and close the image.
    7. Reconnect to the network.

     

    Fixing a lot of broken messages at once

    If you have a lot of broken PayPal message which you all need to keep, then you can also modify your HOSTS file to fix the issue.

    1. Start Notepad as an administrator.
      You can do this by right clicking on the Notepad shortcut in the Start Menu and choosing “Run as administrator”. If you don’t see this option, hold SHIFT while right clicking on it.
    2. Choose File-> Open… and open the following file;
      C:\Windows\System32\drivers\etc\hosts
    3. Add the following line at the bottom.
      127.0.0.1        102.112.2o7.net
    4. Save the file and close Notepad.

    Now all the bad requests for the tracking image will be directly rerouted back to your computer which rejects it and causing a time-out which is hardly noticeable.


    • Edited by David WoltersModerator Monday, October 17, 2011 5:53 PM Link now set to the appropriate author's article.
    Friday, October 14, 2011 7:56 AM
  • If you are in a corporate network, then your admins can fix this for everyone at once by adding a Forward Lookup Zone (Primary Zone) for the 102.112.2o7.net domain. Then add an A host record without a name and have it resolve to 127.0.0.1 .

    Clients who still have an issue then can run ipconfig /flushdns from an elevated command prompt or reboot the computer to flush the DNS cache as well.



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info
    Friday, October 14, 2011 8:16 AM
  • Paypal problem 14 October 2011

     

    Here is the fix for Outlook 2010 and 2007 not responding problem.

     

    1. Open notepad and paste 127.0.0.1  102.112.2o7.net save the file and call it hosts

     

    Call this file hosts and remove the .txt so the file is simply called hosts

     

    2. Go to C:\Windows\system32\drivers\etc\hosts

     

    Rename the existing hosts file hostsold and copy your new hosts file into the etc folder at

    C:\Windows\system32\drivers\etc\hosts

     

    Problem fixed.

     

    It was caused by Paypal using an incorrect IP address in their emails (102.112.2o7.net, where the o should be a 0, a zero) Paypal has failed to fix the problem for three days... yes it is also partly down to the poor design of Outlook, but Paypal should know better; Paypal should have fixed it immediately… but you know Paypal.

    Friday, October 14, 2011 2:01 PM
  • Thanks, Magdalenrow, that did the trick. It's been bothering me for days!
    Friday, October 14, 2011 2:44 PM

  • I was glad to find this thread and even gladder to find there is a fix.

     

    HOWEVER - I am virtually 'computer stupid' and don't understand how to do this.....is there a way to get it interpreted into something a dummy like me can fix/maneuver?

    I'm even having trouble writing this question as I've never used a forum before....forgive me if this is a duplicate.

     

    Friday, October 14, 2011 10:01 PM
  • I too am have the exact same problem. I'm not sure if it will help, but I just logged into PayPal and changed my primary email to my Yahoo address. I have spent hours and hours on the problem. Very frustrating. Wish me Luck.
    Friday, October 14, 2011 10:03 PM
  • Yes, yahoo should work if you read mail in the web browser.

    To fix it in Outlook, find Notepad on your start menu. It's in Accessories folder or type notepad.exe in the Start menu search field in Windows 7.

    Right click on notepad and choose Run as Administrator

    When Notepad opens, go to File, Open and paste the following line in the file name field and click Open:

    C:\Windows\system32\drivers\etc\hosts

    THis will open the file in notepad.

    You'll see a bunch of lines beginning with # - after the last line (on a new line!) paste

    127.0.0.1  102.112.2o7.net

    the save the notepad file and close it.

    Now outlook will time out within a few seconds when you try to open a paypal message.

     

    I have a video tutorial for editing the hosts file (and editing the message to remove the web bug) at http://youtu.be/O6vP-um2DLw and also on my web page at http://www.slipstick.com/problems/outlook-web-bugs-and-paypal-messages-hang/

     



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter

     

     



    Friday, October 14, 2011 10:17 PM
  • so far...so good...thank you so very very much!  :)
    Jenn Baker
    Saturday, October 15, 2011 1:49 AM
  • Thank you Chern Ann.  This worked perfectly for Outlook 2007.  You have saved me many hours of wasted time.  I will be having 'words' with my PayPal account managers.  They already dislike me anyway.
    Saturday, October 15, 2011 12:34 PM
  • I'm not sure if anyone has posted this yet but here is a link that explains the problem and has a workaround:

    http://www.howto-outlook.com/news/paypalmessagehangs.htm

    Saturday, October 15, 2011 8:52 PM
  • Thank you Diane.

    That did the trick and was simple to do. I posted the link you gave to the PayPal forum thread I started. Hopefully others will benefit.

    Much appreciation!

    Greg

    Saturday, October 15, 2011 10:56 PM
  • I posted a better video on youtube - http://youtu.be/O6vP-um2DLw  - it's also on my web page at http://www.slipstick.com/problems/outlook-web-bugs-and-paypal-messages-hang/

    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter
    Sunday, October 16, 2011 12:05 AM
  • I have been having this same problem for a few days now. I emailed PayPal and this is the reply I got...

     

    Thank you for contacting PayPal about your Payment notifications.

     

    We are aware of the issues with the Payment notification issue and our Technical department have found a resolution to the issue and we expect it to be resolved 16 October 2011.

     

    If you require any further information please do not hesitate to contact us.

     

    Sincerely,

    Andrew

    PayPal, an eBay Company

     

    Sunday, October 16, 2011 3:17 AM
  • I have the exact same problem and fully concur. This is an Outlook BUG. A BUG, A BUG, A BUG.

     

    Yes, ultimately Paypal goofed up but in this decade we shouldn't be having life centric applications like Outlook bombing out just cos they can't make a connection with a damn server.

    What is a reasonable connection timeout value? 2 seconds, 5 seconds? 10 seconds? no! In the word of MS it's still often 120 to 180 seconds! and given modern registry techniques I bet it's not a DWORD or binary value setting anymore but something obscure and encrypted

    Monday, October 17, 2011 12:07 PM
  • Hello All,

    I, too, have been having the same problem with Paypal emails causing my Outlook 2010 to go into a 'Not Responding' mode with the little wheel going round and round for several minutes before the email will open and every 'click' after that to Forward or to Send causes the same 'Not Responding' error.

    I first assumed it was a problem with my own new computer and called Microsoft tech support.  The rep did a remote takeover of my computer and clicked and clicked through many technical sounding avenues.  After several minutes, he concluded, because none of my other email accounts had this problem, that the problem resides with Paypal, not Microsoft Outlook.

    I called Paypal and finally worked my way through prompts to get to a tech person who 'admitted' that the problem is indeed with Paypal and their engineers are working on getting the API (Automated Programming Interface) between Paypal and Outlook resolved (he said the issue is only with emails they send to Outlook subscribers) and from their point of view, isn't as big an issue as most of their merchants don't use Outlook.

    I 'strongly' suggested that Paypal should at least send out a mass Alert Email to their merchants to let them know that if they are experiencing Outlook 'Not Responding' errors when opening a Paypal email that the problem isn't theirs and Paypal is working to resolve the issue.  If I had received such an email in the beginning it would have saved me much time and consternation trying to locate the source of a problem that Paypal already knew resided within Paypal.

    I just called Paypal again to get an update on the 'fix' and they said it was fixed and the ticket closed.  I checked while I was still on the phone with the rep and the problem wasn't fixed and they said they will re-open the ticket.  So I suggest ALL who are having this problem to call Paypal and let them know it isn't fixed and keep calling until it is.

    Monday, October 17, 2011 3:50 PM
  • @joerescen

    It should be fixed for new messages that you receive from Paypal. If you want to fix the delay for Paypal messages already received, you can either remove the tracking image from the message or modify your hosts file.
    For step-by-step instructions for either solution see; http://www.howto-outlook.com/news/paypalmessagehangs.htm



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info
    Monday, October 17, 2011 4:07 PM
  • note that the fix Paypal made will only apply to NEW messages - messages received over the last week will NOT be fixed. You will need to change the Hosts file or edit the message to avoid the long hang time.

    The fix was supposed to be live sometime during the last 24 hours - so messages you get today should be ok.

    Instructions (and a video tutorial) is here: Outlook, Web Bugs, and PayPal Messages Hang



    Diane Poremsky [MVP - Outlook]
    Outlook Daily Tips | Outlook & Exchange Solutions Center
    Subscribe to Exchange Messaging Outlook weekly newsletter

    Monday, October 17, 2011 4:09 PM
  • When recent messages from service@paypal.com are selected for viewing in the reading pane, Outlook 2010 becomes non responsive for about 2 minutes and then the content of the email containing HTML pictures finally displays in the reading pane. Messages from paypal prior to Oct 6, 2011 do not exhibit this problem nor do emails from any other senders. It appears that the reponse from a specific IP address needed to display the graphics is excessively long.
    Gibson
    Monday, October 17, 2011 7:25 PM
  • I am having the same problem, saw the same pop up with the IP address in it too.  I contacted PayPal and of course got nowhere with them.  Anybody know how to get PayPal's attention?
    Gibson
    Monday, October 17, 2011 8:33 PM
  • Same problem here too. Plain text works as a quick fix band-aid, but we ended up creating a DNS forward lookup zone via DNS which fixed it for the entire network.
    Aaron Marks
    Monday, October 17, 2011 10:42 PM
  • I Tweeted PayPal regarding a fix for this and this was their response:

    "This issue has been fixed & new emails sent will not cause the crash. Emails sent before the fix may still cause the issue."

    Tuesday, October 18, 2011 5:52 PM