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Office 2013 Pro Plus installation Error - Cannot install!

    Question

  • Has anyone had the issue of trying to install Office 2013 RTM and getting a very generic error of:
    Microsoft Office Professional Plus has encontered an error during setup.
    Then you get:
    Microsoft Setup Bootstrapper has stopped working.
    Ideas please?

    I've tried to install it in various ways and get the same issue - Installing 2013 Pro Plus 64 Bit version

    An update - I've created a new administrator account and tried installing an am getting same error.

    Really need help please.


    Mark Latham

    Monday, October 29, 2012 5:17 PM

All replies

  • Has anyone had the issue of trying to install Office 2013 RTM and getting a very generic error of:
    Microsoft Office Professional Plus has encontered an error during setup.
    Then you get:
    Microsoft Setup Bootstrapper has stopped working.
    Ideas please?

    I've tried to install it in various ways and get the same issue - Installing 2013 Pro Plus 64 Bit version

    An update - I've created a new administrator account and tried installing an am getting same error.

    Really need help please.

    Monday, October 29, 2012 4:03 AM
  • I'm getting an identical error when trying to upgrade Office ProPlus 2010 x64 in windows 8. I've tried it with a new admin account and with diagnostic startup

    Scott

    • Proposed as answer by ma_nong Monday, September 02, 2013 9:21 AM
    Monday, October 29, 2012 8:12 PM
    • Edited by DonPick Tuesday, October 30, 2012 8:39 AM
    Monday, October 29, 2012 9:06 PM
  • Hi,

    Based on my research, some other people meet this issue when install Office Professional Plus 2013 while Office 2010 installed already. Try to uninstall Office 2010 then to install Office Professional Plus 2013 to check the issue.


    Jaynet Zhang
    TechNet Community Support
    A new Office has arrived, try it now.
    A beautiful Start. It begins here. Windows 8 and Windows RT.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Tuesday, October 30, 2012 3:11 AM
  • Hi Mark

    I am having the same issue.  I uninstalled Office 2010 before starting as it was required.  

    My install was taking several hours and I thought it was hung, cancelled the install, got impatient since this also seemed to be hung and rebooted.  Now I am unable to uninstall it and when I try to install it, I am getting the bootstrapper error.

    Please let us know if you find a solution.

    Tuesday, October 30, 2012 8:14 PM
  • Backup the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags and then remove it. Then try to reinstall Office 2013 RTM again to check if it can be installed successfully.

    Tony Chen
    TechNet Community Support
    A new Office has arrived, try it now.
    A beautiful Start. It begins here. Windows 8 and Windows RT.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    • Proposed as answer by Jaco Becker Monday, September 02, 2013 9:15 AM
    Wednesday, October 31, 2012 9:38 AM
  • how good is this... ? In place upgrade not working ? as a MS partner i can't wait to try to explain to customer or cope with this :(  i have been working with office 2013 preview for 2 months and it worked great.. now the latest Office install lync2013 but does not upgrade lync 2010 (i had to uninstall it manually) and even worse i had my first BSOD in months at the end of the install and then couldn't uninstall repair or uinsttall..... i have used system restore to move back to 2010 (few) now i am trying one last time... i feel like the beta and the RTM have been mixed up for release. sorry.
    Thursday, November 01, 2012 4:03 PM
  • Same problem here. Office 2010 32 bit upgrade to Office 2013 64  bit.

    Office 2013 will not let you install with Office 2010 32 bit, so you must remove it. However something probably does not uninstall correctly.

    When I attempted to install Office 2013, install hung at 20% for hours. It allowed me to cancel, but the cancel then hung. After a reboot and several other attempts to install, I then tried the manual uninstall (found elsewhere) of what parts of Office 2013 had installed in order to get back to Office 2010.

    I then gave 2013 one more install attempt and now I get the bootstrapper error documented above. 

    The installer is pretty much in a hosed state, but no attempt to fix the installer including a re-update to Windows 8 helps. Other installers don't seem to have a problem because I was able to re-run Visual Studio 2012 Premium installer with no problem.

    My only option now is to find an old copy of Office 2010 and attempt to go back, because I can't go forward.

    • Proposed as answer by KelsWheeler Thursday, July 18, 2013 6:03 PM
    Monday, November 05, 2012 8:12 PM
  • Immediately after posting, it occurred to me that perhaps the manual uninstall was not documented completely, so I checked the Programs and Features and sure enough Office 2013 was in the list. When I clicked on it to "Repair" it, it said it was not installed, would I like to remove it from the list. Instead I then clicked the Uninstall and it removed it from the list.

    That got rid of the bootstrapper error message and the installation for Office 2013 64 bit went ahead and it is now installed.

    Was certainly not a clean upgrade from one version of Office to another.

    Monday, November 05, 2012 8:27 PM
  •  

    Hi Jaynet,

    I have observed this issue only with 64 bit version, I am able to install 32 bit version without any problem. I tried multiple times with latest bits from MSDN, but still application is failing to install.

    Since many users are facing this issue, I think someone at Microsoft needs to check those 64 bit binaries.


    Hrishi Deshpande – Senior Consultant DeltaBahn
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    Please click Mark As Answer; if a post solves your problem or Vote As Helpful; if a post has been useful to you.This can be beneficial to other community members reading the thread.

    Tuesday, November 06, 2012 6:17 PM
  • Also seeing the same issue with the 64 bit installer. Install puts some, essentially non-helpful messages in the admin logs, but otherwise it's not something I plan to spend a lot of time investigating.

    Product: Microsoft Office OSM MUI (English) 2013 -- Installation operation failed.

    I'll give the 32 bit version a shot.


    Shaun Peoples

    Thursday, December 06, 2012 4:10 PM
  • Just tried the 32 bit version - same result.  Same error, also this was in the event log. So far, the Office 2013 Preview worked better. . .

    Fault bucket 3325038334, type 5

    Event Name: OfficeClassicSetup

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: 15.0.4420.1017

    P2: OSETUP.DLL

    P3: 15.0.4420.1017

    P4: 1603

    P5: Unspecified

    P6: FC73469E

    P7: 1603

    P8:

    P9:

    P10:


    Shaun Peoples


    Good thing the installer makes you uninstall the previous, working version of a thing first. . .  :-P
    Thursday, December 06, 2012 4:31 PM
  • I have the same problem. Trying to install Office 2013 32bit on Windows 7 64bit. Lets hope we find a fix fast. Works fine on Windows 8 64bit.
    Friday, December 07, 2012 5:39 PM
  • Would you be available to work with us regarding this issue? If so, please send me a message via doakm at live dot com.

    We would like to gather additional details around the install failure.

    Thanks,

    Doak[MSFT]

    Thursday, December 13, 2012 10:24 PM
  • This post specifically and reviewing other posts pretty much convinced me that this is not a good upgrade and evidently not supported (well).  Answers like Uninstall what is working to install what will not work, is boggling.
    Monday, December 17, 2012 4:56 PM
  • Any news on this?

    Got the same problem here trying to install 64 bit version on Windows 8.

    Monday, January 07, 2013 10:33 AM
  • I have observed that issue is occurring only if you have installed earlier version of Office. With new OS base issue is not reproducible.


    Hrishi Deshpande – Senior Consultant DeltaBahn
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    Please click Mark As Answer; if a post solves your problem or Vote As Helpful if a post has been useful to you.This can be beneficial to other community members reading the thread.

    Tuesday, January 08, 2013 4:13 AM
  • Same problem here.

    I have a notebook which had first Office 2013 standard, and now Office 2013.

    When trying to change/uninstall : Microsoft Setup Bootstrapper has stopped working.

    Howto fix this?

    Tuesday, January 08, 2013 5:04 PM
  • Mvd12345,

    Try uninstalling office using Fixit solution (Method 2 from following link)

    http://support.microsoft.com/kb/290301


    Hrishi Deshpande – Senior Consultant DeltaBahn
    Blog | < | LinkedIn

    Please click Mark As Answer; if a post solves your problem or Vote As Helpful if a post has been useful to you.This can be beneficial to other community members reading the thread.

    Wednesday, January 09, 2013 10:14 PM
  • Hi all,

     

    I'm sorry to see you are having trouble installing Office 2013. We are looking into this issue. If you are having this problem, and you haven't already provided it, can you verify the OS and whether or not you are installing 32bit or 64bit Office? Also we are curious what type of video card you are using.

     

    Thank you,

    Tom Oliver

    Microsoft Office Supportability


    Tuesday, January 15, 2013 9:26 PM
  • Thanks Tom,

    Finally MS  is looking into this issue. Yes,  I tried with 64 bit Office  with 64 OS. I have NVIDIA Quadro 2000M. If its display card issue then how same bits are working with new OS?


    Hrishi Deshpande – Senior Consultant DeltaBahn
    Blog | < | LinkedIn

    Please click Mark As Answer; if a post solves your problem or Vote As Helpful if a post has been useful to you.This can be beneficial to other community members reading the thread.

    Tuesday, January 15, 2013 9:32 PM
  • I apologize for the delay. We have been working on this issue but do not have a great workaround currently. We do think we have a conflict with the NVIDIA Quadro 2000M in Office 2013. If you still have the issue and have onboard video as well can you try to disable the NVIDIA Quadro 2000M card and let me know if that works?

    Thank you,
    Tom Oliver
    Microsoft Office Supportability

    Monday, February 18, 2013 8:25 PM
  • Thanks for the update. But my issue has been resolved after re-formatting with Windows 8 and installing only 64 bit version of 2013.


    Hrishi Deshpande – Senior Consultant DeltaBahn
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    Please click Mark As Answer; if a post solves your problem or Vote As Helpful if a post has been useful to you.This can be beneficial to other community members reading the thread.

    Monday, February 18, 2013 8:27 PM
  • Tom,

    I'm experiencing the same problem as others have noted here and on other forums: I cannot install Office 2013 Professional Plus 64 bit on Windows 8 OS (64 bit). I am starting with a brand-new machine (Toshiba Satellite C850, Intel Core i3-238M, 2.2GHz, 4G RAM, x64 processor, Intel HD Graphics 3000).

    The machine came with trial version of Office 365 which I uninstalled, via Control Panel, before attempting to install the new Office.

    First try at installing, the process hung at about 60% (based on the graphic bar) for over 1 hour; checked CPU usage for the installer, which showed 0%, so I killed the installer via Task Manager. Office icons initially showed up on the desktop; however, they were inoperative. Nothing showed up in Programs list, so I could not automatically uninstall. After reboot, the Office icons disappeared.

    I deleted Office 15 files and any other files I could find associated with Office, including the registry keys. Did this several times. Ran install as administrator, with all security software disabled. Install still failed at about the 60% mark.

    Error Message every time: "Microsoft Office Professional Plus 2013 encountered an error during setup." Then, "Microsoft Setup Bootstrapper has stopped working."

    That's it. Highly frustrating. I am not highly tech savvy -- reluctantly doing the troubleshooting because I don't want to pay some tech company $100 plus to set up something that should work "out of the box!"

    Thanks for any help you can give.

    Alan McConnell

    Wednesday, February 20, 2013 2:21 AM
  • I am also having this problem. I am on win 7 x64 spanish, office 2007 small business already installed. I tried uninstalling 2007, both from the control panel and with the fixit, rebooting, trying both 64 bit and 32 bit and it's always the same error.

    This machine is on a hybrid 2008/2003 domain, and my user account has admin privileges. This is a lenovo 3134-a17 (m72e) i3 with 4gb ram, default integrated intel hd video card

    While we do have win8 licenses available around work, i am not resorting to format and install it unless it's the only thing remaining to do.

    I am choosing these components at install: word, powerpoint, excel, access, outlook, lync... Basically everything but onenote, infopath and skydrive. The install starts, but about half way done i get the exact message everyone is posting.

    I have kaspersky endpoint security 8.1.8031 installed. Haven't tried disabling it. Testing the install takes time, because i have to manually uninstall office 2007 and reboot before testing, because in my experience upgrading office is troublesome, and to install the 64 bit version the installer tells me to uninstall everything.

    Wednesday, March 06, 2013 6:07 PM
  • I am having same issues, I see this post is several months old, did you ever resolve your issue?  I thought it was maybe just my computer because I am always testing something  So I tried on 3 others and only 1 ran which was a tablet.  After that I even re-downloaded from license just in case but did the same thing.  I have uninstalled office 2010, and it still does same thing.  It shouldn't be this difficult to install office.  I only have 300 more to go and it just isnt going to happen.

    Same error on all the generic error then you click details:

    Problem signature:


      Problem Event Name: OfficeClassicSetup

      SETUP EXE VERSION: 15.0.4420.1017

      SETUP DLL NAME: OSETUP.DLL

      SETUP DLL VERSION: 15.0.4420.1017

      ERROR CODE: 1603

      MSI HRESULT: Unspecified

      ERROR DETAILS: FC73469E

      FIRST ERROR CODE: 1603

      OS Version: 6.1.7601.2.1.0.256.4

      Locale ID: 1033



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    Tuesday, March 19, 2013 5:53 PM
  • I have the same issue on a fresh installed Windows 8 Pro 64bit English with Media Center.
    Since it's a fresh install, I don't have anything installed (like previous office version etc) so I have no idea how can I solve it... I can't even thing "I format and reinstall everything" because it's what I just did!

    Any help?

    Tuesday, July 09, 2013 10:29 AM
  • I found my problem.
    My TMP/TEMP folder is in a ntfs-encrypted location (EFS)... it seems that this bothers the office setup. Moving the TEMP folder in a plain location fixed the error.

    This is clearly an office setup bug.

    Tuesday, July 09, 2013 5:40 PM
  • Marco, could you please explain how you did that?

    I've got the same situation: Fresh install of Windows 8.1, nothing installed except chrome and windows updates.

    Office installer complains about beta or pre-release. 

    The same issue persisted on my former installation (Windows 7) where a copy (non-beta) of office was installed before. 

    Weird and very annoying. 

    Sunday, July 14, 2013 5:02 PM
  • Hi Alli,
    my problem was related to the Encrypting File System (EFS), if you don't use it then your problem is somewhere else...

    The EFS isn't something you found automatically in your fresh installation... I actually set the TEMP folder as encrypted just after the windows installation, before installing office.
    I assume you didn't it.

    I'm afraid I can't help, sorry...

    Thursday, July 18, 2013 4:39 PM
  • Thanks for your response Marco. Indeed, that was not similar to my issue.

    Between my last post and this one, Microsoft refreshed the Fixid tool on their website (http://support.microsoft.com/kb/2739501/en-us) (It wasn't available at the time of my last post). 

    While my installation of windows was fresh, I ran the Fixit program anyway. Afterwards, office 365 click-to-run installed (32-bits, english) as it was supposed to. 

    A minor clitch was that it deleted all my taskbar icons (on windows 8.1 preview), but re-adding them mannually solved this. 

    I'm convinced something is wrong with the installation or possibly windows 8.1, but now it's running fine. So my issue is solved.

    Friday, July 19, 2013 1:31 PM
  • Backup the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags and then remove it. Then try to reinstall Office 2013 RTM again to check if it can be installed successfully.

    Tony Chen
    TechNet Community Support
    A new Office has arrived, try it now.
    A beautiful Start. It begins here. Windows 8 and Windows RT.
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.


    Thanks Tony! This worked for me.

    JACO BECKER MCT MCPD MCSD MCTS

    Monday, September 02, 2013 9:16 AM
  • Another thing to know is Office 2013 will not install on Windows 8.1 if you've installed an unsupported version of Symantec Endpoint Protection.  Versions prior to 12.1.4 are not supported.  If you have installed a prior version you can do an in-place upgrade over the older version.  There's also Symantec cleanwipe, however I haven't tried that option.

    • Proposed as answer by John55616 Tuesday, November 26, 2013 9:26 PM
    Tuesday, November 26, 2013 9:26 PM
  • Uninstall any other office products.  (You can not run 32-bit and 64-bit Office products on the same system.)  Delete office program directories in program files and in program files(x86). Delete office in the users App Data Directories. Download CCleaner and run a clean disk and then a registry clean.  I will then install. 
    Thursday, January 09, 2014 9:22 PM
  • similar issue i faced. where my system restarted? How you resolved?
    Monday, April 21, 2014 10:20 AM
  • I've found Complete Solution.

    this will definitely work.

    ^^^^^^^^^^^^^^^^^^^^^^^^^^^

    Download and install Crack Version of "RegClean Pro" from anywhere(like kickass.to) 

    and fix all problems.

    then restart your system; and install your Microsoft office 2013/pro/365 Pack.

    Enjoy 

    Thank you.

    Shubham raj
    • Edited by shubhamraj Wednesday, July 23, 2014 6:50 PM Hacking
    Wednesday, July 23, 2014 6:48 PM