none
even with send/receive disabled a Hotmail account with a non default data file triggers a sync every minute

    Question

  • XP SP3, Outlook 2003 & 2007, Connector 14.0.6106.5001

    The profile has two hotmail accounts, the data file of one of them is default.

    If the data file default is switched to the other account then the account performing the spurious sync also switches, it's always the non-default one that does this.

    There is no network activity accompanying it, but it does produce UI feedback which is annoying every minute.  Outlook 2003 & 2007 behave the same.  Confirmed on two different systems.  This phantom sync happens regardless of whether send/receive is enabled or not, in either case it should not be happening.

    If another Hotmail account is added then it too starts doing it, only the one with the default data file behaves normally.

    Log shows two cycles:

     

    2011.07.10 16:54:48 <account>@hotmail.com: Synch operation started (flags = 00002030)
    2011.07.10 16:54:48 <account>@hotmail.com: StartImport(flags = 00000010, max msg = ffffffff): full items
    2011.07.10 16:54:49 Starting the Simplified Transfer Cycle
    2011.07.10 16:54:49 Progress: Receiving message (message 1 out of 3, size unknown)
    2011.07.10 16:54:49 Downloading one message
    2011.07.10 16:54:49 MAPI XP Call: StartMessage, hr = 0x00000000
    2011.07.10 16:54:49 Downloading: False alarm, no message
    2011.07.10 16:54:49 Downloading done, Error code = 0x00000000
    2011.07.10 16:54:49 FINISHED MAPI TASK
    2011.07.10 16:54:49 <account>@hotmail.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
    2011.07.10 16:54:49 EXECUTING EndSession MAPI TASK
    2011.07.10 16:54:49 Starting the Simplified Transfer Cycle
    2011.07.10 16:54:49 Progress: Receiving message (message 1 out of 3, size unknown)
    2011.07.10 16:54:49 Downloading one message
    2011.07.10 16:54:49 FINISHED MAPI TASK
    2011.07.10 16:54:49 <account>@hotmail.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
    2011.07.10 16:54:49 <account>@hotmail.com: Synch operation completed
    
    2011.07.10 16:55:49 <account>@hotmail.com: Synch operation started (flags = 00002030)
    2011.07.10 16:55:49 <account>@hotmail.com: StartImport(flags = 00000010, max msg = ffffffff): full items
    2011.07.10 16:55:49 Starting the Simplified Transfer Cycle
    2011.07.10 16:55:49 Progress: Receiving message (message 1 out of 3, size unknown)
    2011.07.10 16:55:49 Downloading one message
    2011.07.10 16:55:49 MAPI XP Call: StartMessage, hr = 0x00000000
    2011.07.10 16:55:49 Downloading: False alarm, no message
    2011.07.10 16:55:49 Downloading done, Error code = 0x00000000
    2011.07.10 16:55:49 FINISHED MAPI TASK
    2011.07.10 16:55:49 <account>@hotmail.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
    2011.07.10 16:55:49 EXECUTING EndSession MAPI TASK
    2011.07.10 16:55:49 Starting the Simplified Transfer Cycle
    2011.07.10 16:55:49 Progress: Receiving message (message 1 out of 3, size unknown)
    2011.07.10 16:55:49 Downloading one message
    2011.07.10 16:55:49 FINISHED MAPI TASK
    2011.07.10 16:55:49 <account>@hotmail.com: ReportStatus: RSF_COMPLETED, hr = 0x00000000
    2011.07.10 16:55:49 <account>@hotmail.com: Synch operation completed


     


    • Edited by Al.x Wednesday, July 13, 2011 12:25 AM
    Sunday, July 10, 2011 10:21 PM

All replies

  • This problem is easy to reproduce in a completely clean installation.

    1. start outlook 2007 for the first time
    2. add 2 Hotmail accounts
    3. enable logging: Options->Other->Advanced
    4. restart
    5. after the initial normal sync on both accounts, the phantom sync every minute will start on the non-default account, "%tmp%\outlook loggin\OPMLog.log" will show it, in addition to the UI.
    Please acknowledge this bug.
    Monday, July 11, 2011 3:42 PM
  • If this forum is not the right place for this bug report, then where should I submit it so it does not get ignored?
    Thursday, July 14, 2011 1:26 AM
  • Hello,

     Can you please forward your  OpmLog and Sync issues log to cts-outforums at live dot com email address. I am going to test the same at my end and let you know.

     Best Regards,
    Nitish Karmakar [MSFT]

    Thursday, July 14, 2011 8:57 AM
    Answerer
  • Hello,

     Can you please forward your  OpmLog and Sync issues log to cts-outforums at live dot com email address. I am going to test the same at my end and let you know.

     Best Regards,
    Nitish Karmakar [MSFT]

    The OpmLog log is in the first post, it just repeats every minute.  The sync issues log, from what I remember, does not show any problems because the real sync that takes place at the configured interval and actually connects to the server, either succeeds or is turned off.  The problem is this phantom sync every minute that doesn't actually do anything.

    Please try to repro this problem as directed in post 2, ideally in a clean xp sp3 machine/vm.  I've been able to repro in a clean vm with a fresh install of outlook 2007, so I think you should be able to as well.

    If you are unable to repro and need more info, I'll recreate my vm test environment, which I had to blow away, but try to repro first.

    Thursday, July 14, 2011 9:46 AM
  • Nitish Karmakar, have you tried reproducing this?
    Friday, July 15, 2011 2:57 AM
  • Hello,

    Yes, I am able to duplicate the behavior it seems to sync independent of Send receive settings. I am going to check this further and then update the post.

    Best Regards,
    Nitish Karmakar [MSFT]

    • Marked as answer by Nick WanModerator Wednesday, July 20, 2011 8:06 AM
    • Unmarked as answer by Al.x Wednesday, July 20, 2011 1:09 PM
    Saturday, July 16, 2011 9:04 AM
    Answerer
  • Hello,

    Thanks for reporting this to us. I have tested this and found that i can duplicate the behavior on my client. This behavior appears to be by design in Outlook connector. I will let our product team know about this so that they might consider changing this in the future releases of the connector.

     In case this is a critical issue for you then i would suggest that you contact us via the various support options available at http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone . This will help us address your issue more efficiently.

    Please note that if the issue you are reporting is due to a code defect in Outlook, you will not be charged for support.

     

    Best Regards,

    Nitish Karmakar [MSFT]

    Sunday, July 24, 2011 12:16 PM
    Answerer
  • This behavior appears to be by design in Outlook connector. I will let our product team know about this so that they might consider changing this in the future releases of the connector.

    On what basis do you claim it's by design?  What is the purpose of a design that pretends (it doesn't actually connect) to perform an unscheduled sync every minute.  This constant, unscheduled, unable to be turned off, phantom syncing serves no legitimate purpose and only annoys the user.  It's clearly a bug.

    Please have someone from the Connector team comment on this.

    Monday, July 25, 2011 3:09 AM
  • Hello,

    I said that this is by design as I was able to replicate the behavior. Moreover I checked internal documentation for any known issues on this and found none. Most likely this is something new that our developers aren't aware of hence I have escalated this to our dev's. I am waiting on them to confirm if the behavior is a bug. If this is a urgent issue that is impacting you severely I would suggest you to contact us via support options to escalate your issue.

    I will update the thread once I hear back from our Dev team.

    Best regards,

    Nitish Karmakar [MSFT]

    Monday, July 25, 2011 5:46 PM
    Answerer
  • Hello,

    Does it still duplicate at your end ? It stopped doing the phantom syncs at my end.

    Best regards,

    Nitish Karmakar [MSFT]

     

    Tuesday, July 26, 2011 2:39 PM
    Answerer
  • I just went through my directions in post 2, on a clean xp sp3 vm with a clean install of outlook 2007, and I can reliably (I have a post install snapshot) reproduce this bug.

    The problem can't go away on it's own because it does not depend on the server, only the client software.  If I completely disable send receive in outlook, it no longer does a real sync, no longer connects to the server at all, but the phantom sync keeps happening every minute, every time outlook is started.

    Tuesday, July 26, 2011 11:59 PM
  • I will update the thread once I hear back from our Dev team.
    That was a week ago.  Did you hear from them?  If not please ask.
    Monday, August 01, 2011 9:36 PM
  • I will update the thread once I hear back from our Dev team.

    Best regards,

    Nitish Karmakar [MSFT]

    What is the status of this bug?  Has the dev team acknowledged it?  Will it be fixed in a future release of connector or outlook hotfix?
    Sunday, August 14, 2011 8:36 PM
  • Hello Al.x,

    Sorry for the delays. This issue is still under investigation so I wont be able to answer all your questions at this time. I will be updating this post once we have completed the investigation.

    I appreciate you patience and would like to thank you for reporting this issue to us.

     

    Best Regards,

    Nitish Karmakar [MSFT]

     

    Monday, August 15, 2011 11:46 AM
    Answerer
  • Hello Al.x,

    We reviewed the issue in lab and found that the syncs made are a normal operation. We would like to know if there are any adverse effect that you are seeing.

    Best regards,
    Nitsh Karmakar [MSFT]
    Thursday, August 25, 2011 3:19 PM
    Answerer
  • Hello Al.x,

    We reviewed the issue in lab and found that the syncs made are a normal operation. We would like to know if there are any adverse effect that you are seeing.

    Best regards,
    Nitsh Karmakar [MSFT]

    I ask you again, on what basis do you claim it's "normal?"  What is the purpose of a phantom sync that doesn't actually sync, occurs every minute and can't be stopped?

    It is in fact absolutely abnormal.  Normal syncing is what happens when you have a single account.  A normal sync actually connects to the server and obeys Outlook sync settings, meaning that it can be configured for any interval or turned off.

    This phantom sync does nothing useful, can not be configured/disabled and only annoys, producing visual feedback every minute.  It is clearly a bug, why are you pretending otherwise?

    Thursday, August 25, 2011 3:58 PM
  • Hello,

    We checked using Fiddler tool and found that there were no connection attempts made by Outlook client (to the hotmail servers). So can you explain where  exactly are you seeing the visual feedbacks ?

    If this is a urgent issue I would recommend that you contact us via the support options so that we can work on this efficiently.

    Best regards,
    Nitsh Karmakar [MSFT]

    Sunday, August 28, 2011 12:20 PM
    Answerer
  • Hello,

    We checked using Fiddler tool and found that there were no connection attempts made by Outlook client (to the hotmail servers). So can you explain where  exactly are you seeing the visual feedbacks ?


    1. I've been telling you from the start that this problematic sync that happens every minute does not actually sync, i.e. does not connect to the server.  That's why I've been calling it phantom.  So when you restate this fact, what point are you trying to make?
    2. You don't see how Outlook provides sync feedback?  It's fairly obvious.
      1. The Outlook status bar shows a progress message (send/receive complete) with an icon animation
      2. The Outlook tray icon changes briefly
      When this happens every minute for no good reason, it's distracting.
    What is the problem with acknowledging this bug?  Why are you pretending that this clearly senseless behavior, a sync operation that does not sync, happens every minute, does not obey sync settings, can't be turned off, and only annoys, is somehow "normal?"
    Sunday, August 28, 2011 1:12 PM

  • Hello,

    I would like to thank you for reporting this to us. We have sent your feedback over to our developers on this UI issue.    

    The issue seen by you is a normal behavior. We make entries in the logs every minute to track sync processing but we only contact the server for a background sync once every half an hour by default. There is no way to control this as it is a default setting. 

    If this is a urgent issue then I would suggest you to contact us via the support options available here http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone . This will help us address your issue more efficiently.
    Please note that if the issue you are reporting is due to a code defect in Outlook, you will not be charged for support.

    At this moment I am marking this post as an answer as there is not much we can do on this thread. If you are opening a support incident then please do come back and update the post with the solution.

     

    Best Regards,
    Nitish Karmakar [MSFT]
    Sunday, September 04, 2011 12:52 PM
    Answerer

  • Hello,

    I would like to thank you for reporting this to us. We have sent your feedback over to our developers on this UI issue.    

    The issue seen by you is a normal behavior. We make entries in the logs every minute to track sync processing

    That's nonsense, and you know it.   Were it only an entry in the log I would not have even noticed it.   From the perspective of Outlook UI, it is an actual sync operation with visual feedback, but one that serves no legitimate purpose, is unscheduled, can't be disabled, happens every minute and is therefore distracting and annoying.

    Enough with "its normal" mantra, you keep repeating it without any sensible explanation, it clearly isn't, get someone from the Outlook/Connector dev team to comment on this.

    Sunday, September 04, 2011 8:13 PM
  • Would someone from the outlook/connector team please acknowledge this bug.
    Monday, October 24, 2011 10:48 PM
  • I installed the connector about a week ago, and I'm having the same uncontrollable send/receive cycles.  I'm pretty sure it caused my pst file to corrupt since I've never had a corrupt file before.  With so many reloads, I think if you shut down at the wrong time, or it conflicts with other programmed reloads, it can corrupt things.

    I love it otherwise, but you really do need to treat it as a bug, and not a "feature by design".

    Thanks.

    Monday, November 28, 2011 4:05 AM