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Publisher 2013 Running Slow; Excel, Word, Outlook not affected

    Question

  • I have a user that is making a newsletter in Publisher. She simply opens the last months newsletter, edits it, and re-saves it for distribution. Between last month and this month, we updated to Office 2013 from Office 2010.

    We are seeing that the program is very slow to respond to clicks, to move fields/pictures around, etc. Her original file size was 31MB, but I got her to remove the extra fields and pictures from outside the boundaries and got the file size down to 13MB. The file resides locally on her computer for the testing purposes.

    Her computer runs Windows 7 32-bit, Office 32-bit, 2GB RAM, Intel Dual Core 1.8Ghz. When looking in the task manager, CPU is not pegged at 100% and RAM usage is around 45-50%. I have taken all other programs not needed to start off the start up list (now runs about 50-60 processes). We are not running any other program while we are using Publisher. No add-ins are installed for Publisher. SkyDrive is also not setup.

    We are early in the deployment and have only about 40 computers switched over to Office 2013, and with only monthly usage at this point for Publisher, I have not heard any other complaints. In fact, I pulled the file and opened it on my machine (Windows 7 64bit, Office 2013 32bit, Intel i7 3.07Ghz, 4Gb Ram) and it acts the same way.

    Any ideas of things I could try?


    • Edited by C_J_GO Tuesday, April 02, 2013 1:26 PM
    Thursday, March 28, 2013 1:53 PM

All replies

  • Here are some suggestions to try:

    1. Run Design Checker to see if there are any potential issues

    2. Try remove the Master Page or Background to check if this behavior will still occur

    3. Try remove the printers to check if this behavior will still occur

    4. If none of them make any difference, try remove the pages one by one, see if we can narrow down to the root cause


    Max Meng
    TechNet Community Support

    Friday, March 29, 2013 2:50 AM
    Moderator
  • I have had the same problem as well.  I have given up using Publisher 2013 as the file is fine in 2007.  I did try ringing Microsoft but the service was awful: I gave up after I was put on hold for 15 minutes.
    Sunday, March 31, 2013 9:19 AM
  • I understand the need to go through some of these things you have listed as possible culprits, however I can also attest that my Publisher 2013 is running slow as well.  I'm currently working on a print as I type this and there is only 2 pictures and a text box and already it's beginning to be slow, miss clicks, and stutter drastically while dragging pictures.  It is certainly not my computer as I just finished a Photoshop and InDesign project minutes ago with no problems.  I'm also running a custom built computer with 32gig of RAM with Windows 8 running on a SSD with another SSD as a scratch disk.  I also did not have this problem with the previous version of Publisher. 
    Tuesday, April 02, 2013 5:27 AM
  • My Publisher 2013 32bit is unusable. I am turning to PowerPoint as Publisher cannot handle pictures. It is incredibly slow on a Win7 64bit, I7 with SSD and 8GB RAM. It is not consuming much processor nor memory nor disk bandwith but in consequence it is incredibly slow. Is this a generalized problem that Microsoft will fix or should I ask for my money back?



    • Edited by USER125689 Tuesday, April 02, 2013 9:48 AM
    Tuesday, April 02, 2013 9:41 AM
  • I ran the Design Checker only finding a couple items outside the print area. There was no background and started to remove all items one at a time and eventually did get faster. However, there was nothing left on the pages. If we can only have blank pages for the program to work sufficiently, what is the point of Publisher 2013?

    My printers are pushed out with a GP and will not pull that to be able to remove printers to troubleshoot.

    I have halted installing Office 2013 at our half-way point for all users as this is a critical issue that needs to be addressed before I push this program out any further.

    Please advise to the status of this issue.

    Tuesday, April 02, 2013 1:22 PM
  • I create monthly newsletters through Publisher 2013... and it runs realy slow!!!! It take more then twicw as long to create them. Very frustrating!!!! Is this problem being fixed???
    Tuesday, April 02, 2013 9:01 PM
  • Publisher 2013 is very very slow

    Friday, April 05, 2013 1:56 AM
  • Purchased this program yesterday and have kicked it off with this same problem on a small school project.

    god help anyone using it for a work project

    Microsoft dont seem to be answering you guys nor fixing.

    I think ill have my money back thanks their product seems unusable and shouldnt be on the market !

    Tuesday, April 09, 2013 10:25 AM
  • Just to add to this we have done a partial roll out of Office 2013 for testing and are having the same issues with Publisher.  What we have found is if you create a blank document in Publisher 2010, then save it to a network share, you can edit it just fine in Publisher 2013.  Definitely not ideal but at least a temporary work around.  Needless to say until this is resolved we will not be upgrading any additional users.
    Tuesday, April 09, 2013 1:35 PM
  • Microsoft dont seem to be answering you guys nor fixing.


    No, Microsoft seems to have left us out to hang here. I thought the whole purpose of this forum was to communicate with Microsoft technical support and find resolutions. Unfortunately, they have not responded since March 29th. Frustrating to say the least.

    Microsoft, we are still having these issues. Any ETA on finding a fix? Is it being worked on?

    Tuesday, April 09, 2013 1:44 PM
  • I totally agree with you. I am having the same problem on 3 computers. One is streaming Publisher, but the other 2 have it installed and it seems it is nearly unusable and highly unstable. There's no reason for this. Never any problem with previous versions of Publisher. I'm using both 32 and 64 bit versions.

    Not cool MS!
    Wednesday, April 10, 2013 6:23 AM
  • Hello All,

    I apologize for any inconvenience caused by Publisher 2013. I had a chance to test this issue and was able to reproduce it from scratch. I have documented and reported this issue to our product group for further investigation.

    I observed that performance of Publisher 2013 improves considerably if "Use legacy drag preview" option under File > Options > Advanced is enabled. Please try and explore whether enabling this option can be used as an potential interim workaround in your workflow.

    Thanks,
    Sekar

    Thursday, April 11, 2013 3:02 PM
  • I've just come to modify an existing Publisher 2010 document with 2013, and it's nearly impossible to use to edit text.

    Setting the "Use legacy drag preview" option has had no effect.

    Trying to edit text in a linked text field is painful. The caret doesn't show up properly for starters. Curiously, if I just move the text field off the page, editing is fine.

    Whatever's is wrong with this software?

    Saturday, April 13, 2013 3:04 PM
  • Thanks Sekar, but this option really hasn't had too much of an effect for me. It is the  same more or less, with possibly a slight improvement.
    Sunday, April 14, 2013 6:25 PM
  • I'm having exactly the same problem and have tried all the suggestions listed, including 'disabling hardware graphics acceleration' to no avail. This is fundamental flaw in the product and renders it completely unusable. I have the Office 365 University subscription and depend on this to complete projects. How can Microsoft even think about selling a program without putting it through proper testing? All I can say is it's a good job I kept Office 2010 on my old laptop! I expect a solution from Microsoft soon as it would appear that it's not just a few users that are experiencing this problem. 

    If it's of any use my system specs are:

    Windows Server 2012 Standard (Converted into a workstation)

    AMD Athlon II X4 640 (3.0ghz)

    8.00 GB Corsair DDR3 Ram

    Gigabyte GA-870A-USB3 Motherboard

    1 GB ATI Radeon HD 5500 Series (XFX) Graphics Card

    80 GB Western Digital SATA Drive - In deseperate need of an upgrade I know!

    • Edited by Kieren Perry Sunday, April 21, 2013 12:29 PM Spec update
    Sunday, April 21, 2013 12:19 PM
  • For years I championed Publisher over other programs. For this reason I have invested heavily in making sure I have the latest versions and now hundreds of graphics-rich documents I've published were created with the program. Now MP 2013 is running so incredible slow--with jerky movements and freezing whenever I move a photo or change text. THIS IS A PUBLISHER ISSUE! Please do not suggest absurd steps that only waste more of my time. You must fix this program. You sold it to us, we bought it and now most people cannot even get it to function. And still Microsoft barely responds. The program does not work properly! Do not ask me what my computer specs are. There's nothing wrong with my computer. It is a high end system that runs other productivity suites flawlessly.  MICROSOFT, FIX YOUR BROKEN PROGRAM!
    Monday, April 29, 2013 3:52 PM
  • Microsoft, can we please get an update on the status of this problem. I know you are "working on it" but we need other information; our daily tasks at our jobs depend on you fixing this issue as soon as possible.
    Tuesday, April 30, 2013 1:20 PM
  • It is now 6th May and I am still having this issue with Publisher. New powerful computer and new license. have been using other versions for years and no problem. Please help quickly - Not happy!!
    Monday, May 06, 2013 9:37 AM
  • I'm having the same issue. It's running some process every few seconds that's hogging CPU cycles and preventing me from getting any useful work done.
    Tuesday, May 21, 2013 10:39 PM
  • Absolutely useless - embarrassingly so. For the first time ever our Newspaper will not meet deadline because Publisher 2013 is slower than a Beta version of any other program I have ever used. Whoever authorised this terribly slow version of Publisher to be released should lose their job. As an Microsoft/Android tragic this does nothing but cause mockery from my Apple friends. FIX IT - you turnover Billions of $ - FIX IT! NOW!

    (Not convinced it will be fixed - so will be using 30 day returns policy.) Anyone know how \I can buy an old version of publisher?)

    Sunday, June 09, 2013 6:20 AM
  • Hello everyone, this issue has been fixed in June 11th's Public update. Install all updates, restart your computer, and Publisher's performance improved. Let us know.

    New Yogie

    Wednesday, June 12, 2013 5:41 PM
  • Hello everyone,

    The KB number for this change is http://support.microsoft.com/KB/2810014. After updating your computer, your Microsoft Office 2013 version should be 15.0.4505.1509.

    Debbie


    New Yogie

    • Proposed as answer by haadwarren Wednesday, June 12, 2013 7:39 PM
    Wednesday, June 12, 2013 7:12 PM
  • Inital testing shows that this did fix the issue for us.
    Wednesday, June 12, 2013 7:40 PM
  • Unfortunately, when I try to download the update it says it doesn't apply.  EXTREMELY frustrating as I use Publisher all the time!  This issue really needs to fixed NOW!
    Sunday, June 30, 2013 3:27 AM
  • I have installed this update and the version of Office never changed. Next step?
    Wednesday, July 03, 2013 9:27 PM
  • I have installed the update but Publisher is still slow. I am getting these reports from multiple end users. I cannot keep wasting my time installing 2013, uninstalling 2013 and installing back to 2010.

    MS, I see that you have not updated us since June 12th, 2013; please keep us updated.

    Monday, July 08, 2013 1:48 PM
  • Are you certain the update is installed?

    Do you have Home and Student? If so, install all updates from Windows Update.

    From http://support.microsoft.com/KB/2810014:

    How to obtain and install the update

    Note This update applies to versions of Office 2013 that were installed by using Microsoft Windows Installer (MSI). This update does not apply to versions of Office 2013 that were installed by using Click-to-Run.

    To identify how Office 2013 was installed, follow these steps:
    1. Start an Office 2013 application, such as Microsoft Word 2013.
    2. On the File menu, click Account.
    3. If Office 2013 was installed by using Click-to-Run, an Update Options item is displayed. If Office 2013 was installed by using MSI, the Update Options item is not displayed.
    The following files are available for download from the Microsoft Download Center:

    Note The update for Office Home and Student 2013 RT is available only from Windows Update.

    32-bit
          (http://www.microsoft.com/downloads/details.aspx?FamilyId=5aa77ffb-e03f-4e3e-b03e-1ee268a464b7)    

    64-bit
    Download
    Download the 64-bit update package now.

          (http://www.microsoft.com/downloads/details.aspx?FamilyId=7e3e306c-da3c-48a9-bebb-62cf5b25cdc1)    

    How to determine whether the update is installed

    This update contains the files that are listed in the following tables.
    32-bit
    File name File version File size Date Time
    Msores.dll 15.0.4505.1507 61,042,368 16-May-2013 14:13
    64-bit
    File name File version File size Date Time
    Msores.dll 15.0.4505.1507 61,042,368 16-May-2013 14:15
    Msores.dll.x86 15.0.4505.1507 61,042,368 16-May-2013 14:19
    Office Home and Student 2013 RT
    File name File version File size Date Time
    Msores.dll 15.0.4505.1507 61,043,648 16-May-2013 14:13


    New Yogie

    Monday, July 08, 2013 3:07 PM
  • Well, I downloaded the update via the link that was supplied and it ran through the installation without any errors. What else needs to be done?

    Our licensing is enterprise volume and the update does not show up in my WSUS server.

    Monday, July 08, 2013 3:15 PM
  • As you can see below, the version number on Office 2013 is still 15.0.4420.1017 and the update is installed.

    Monday, July 08, 2013 4:53 PM
  • Its been 3 weeks since MS suggested anything. Any new news MS? I cannot keep backdating Office for users as that gets ridiculous.
    Wednesday, July 31, 2013 10:40 PM
  • We are still having this problem. Just tried installing the update on another machine; same result.


    Friday, August 16, 2013 4:12 PM
  • Wish I had seen this thread prior to "upgrading" from Office 2010 to 2013.  Publisher 2013 unusable (64 bit, 15.0.4517.1505) with pubs I created earlier this week on 2010 on this system.   I tried recreating and adding pictures 1 and a time, using "legacy" drag helps but not nearly to a semblance of acceptable performance.

    Is it too much to hope for a fix before I chuck this version and look around for other applications?  I do not have KB #2768349 installed as some helpful threads suggest removing.

    System spec: Windows 7 64-bit, C2D 6850 CPU @ 3.00 Ghz, 4  GB RAM, plenty of space on SSD (15 GB)

    Thursday, September 05, 2013 10:45 PM
  • I am also still having this issue. I have installed all updates from Microsoft, including the KB2810014 suggested by Debbie. The version in Programs and Features remains the same as the version screen shotted above.

    Has anyone heard updates on this matter? It is quite frustrating to our teachers, and I cannot seem to find a fix.

    Tuesday, October 15, 2013 2:01 PM
  • I gave up.  Re-installed 2010 and I'm productive once more.

    I'm sorry I ever installed 2013, loss of Outlook contacts has been brutal.

    Thursday, October 17, 2013 3:36 AM
  • This is occurring for me too.  Still no fix?

    Guess I will be using the install Publisher 2010 "Fix".   (And MS wonders why it is loosing market share.)

    Sunday, January 26, 2014 9:26 PM
  • I just backdated another machine yesterday due to this Publisher issue. It's getting old...Wish Microsoft would at least chime in every so often and keep us informed.
    Friday, February 21, 2014 1:44 PM