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Office 2007 Security Updates/Updates Keep Reinstalling

    Question

  • I have a user on Windows XP SP3 with Office Standard 2007 SP3. Windows downloads and sucessfully installs the following updates: KB2596764, KB2596596, KB2596912, KB2596789, KB2596651 AND KB2596785

    One minute later, the same updates show up AGAIN in Windows update. If I look at update history, the updates get installed over and over again. This started after the user had a few updates that would error out and wouldn't install. We used Microsoft FixIt to solve the issue, but are now experiencing this issue. Thanks,

     

    Tuesday, January 10, 2012 5:01 PM

Answers

  • Hi,

    Is this problem affect specific customer?

    If you using Microsoft Fix it 50202 tool did not resolve this problem, have you test other methods for this KB article given?

    http://support.microsoft.com/kb/910339

    • Scan your PC for viruses and malicious software with the Microsoft Safety Scanner.
    • Use antispyware software and antivirus software to scan the computer.
    • Manually download and Install the update in Safe Mode.

    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

    Best regards.


    William Zhou CHN

    TechNet Community Support

    Thursday, January 12, 2012 7:12 AM