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Outlook 2010 on Windows 7 will not connect to POP3 unless set to SSL

    Question

  • Hi,

    I recently setup two new workstations running Windows 7 32-bit SP1 and Office 2010. I migrated over two users from Windows XP SP3 workstations using Office 2010.
    After setting the users up in Outlook, I am unable to connect to the POP3 account, unless I set incoming to SSL. The email provider does not support SSL, so when I set it up this way, I constantly receive an Internet Security Warning "The server you are connected to is using a security certificate that has not been verified" error 0x00000057. Now this makes sense, as the email host does not support SSL and thus does not register a certificate.
    Now I am still able to receive emails in this fashoin, with no issues other than the certificate error.
    I am not able to connect to POP3 using non-SSL on port 110. I have verified all settings with the email host.
    I have gone to a Windows XP machine and setup the same accounts under Outlook 2010 and am able to connect with no issues.
    I receive this error when attempting to connect through port 110

    "Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." which seems indicative of a blocked port...

    On the Windows 7 machine I have tried the following:

    Remove and re-add the email account
    Uninstall and reinstall Office and reconfigure the email account
    Turn off Windows firewall
    Attempted to setup a different email account

    All of these produce the same problem.

    I have an older 64-bit Windows 7 machine and I can setup the email accounts on this box and they work fine. The issue is isolated only to the new 32-bit Windows 7 machines.

    The only difference I can think of is the new machines are fully updated using Windows update (including Office updates). However after I uninstalled and reinstaleld Office I did not apply any Office updates, which still did not fix the issue.

    Hopefully someone has a few suggestions here.

    Thanks.

    Tuesday, May 31, 2011 5:30 PM

Answers

  • Hi,

    Thank you for the very detailed initial posting.

    At a high level, there should be no differences between Windows 7 x86 & Windows 7 x64.  Windows XP however is quite different, so let's exclude it from our troubleshooting at this time.

    Please collect opmlog.log files from both the Windows 7 x64 and Windows 7 x86 machines.  Here is a knowledge base article on how to collect these files.  To analyze them, just double click on the file and it will open up in notepad.  Look for any errors, and post your finding back to this forum.

    http://support.microsoft.com/kb/300479

    Thanks,


    RKeith - [MSFT]
    • Marked as answer by Harry Yuan Friday, June 17, 2011 6:16 AM
    Friday, June 10, 2011 5:22 PM

All replies

  • Hi,

    Thank you for the very detailed initial posting.

    At a high level, there should be no differences between Windows 7 x86 & Windows 7 x64.  Windows XP however is quite different, so let's exclude it from our troubleshooting at this time.

    Please collect opmlog.log files from both the Windows 7 x64 and Windows 7 x86 machines.  Here is a knowledge base article on how to collect these files.  To analyze them, just double click on the file and it will open up in notepad.  Look for any errors, and post your finding back to this forum.

    http://support.microsoft.com/kb/300479

    Thanks,


    RKeith - [MSFT]
    • Marked as answer by Harry Yuan Friday, June 17, 2011 6:16 AM
    Friday, June 10, 2011 5:22 PM
  • was this ever resolved?

    I am having the exact same issue with a client's brand new laptop.

    If I use SSL, it will connect fine and download email. If SSL is not selected, it gives me an 0x800cc0f error saying that"the connection to the server was interrupted." I've reinstalled Office, re-setup the email account, created new profiles, etc. and the only thing that will work is selecting SSL on the incoming server even though they do not use SSL (I host their email). His Windows Live mail works fine with this email account as well as him having a functional IE9(saw that from another post in the link above). Below is a clipping from the OPMlog where I connect to our server from his Outlook.

     

    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): Port: 110, Secure: no, SPA: no
    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): Finding host
    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): Connecting to host
    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): Connected to host
    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): <rx> +OK Hello there. <11464.1327958363@localhost.localdomain>
    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): Authorizing to server
    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): [tx] CAPA
    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): Disconnected from host
    2012.01.30 16:16:09 POP3 (mail.hydratechllc.com): End execution
    2012.01.30 16:16:09 peter.blais@hydratechllc.com: ReportStatus: RSF_COMPLETED, hr = 0x800ccc0f
    2012.01.30 16:16:09 peter.blais@hydratechllc.com: Synch operation completed

     

    Any help would greatly be appreciated.

    Monday, January 30, 2012 9:26 PM